R

✋｜help

Please help, we are down during a live event

Jjaytonbye

9/16/2023

I am not sure what is wrong, everything was working fine but now we cannot access the site. I looked in the MYSQL metrics tab on our production server and the network outbound has gone through the roof. Please help us!

Jjaytonbye

9/16/2023

8a87bbe8-fdaa-4d4f-ad2c-18580bcd1e7b

Aa_dumb__

9/16/2023

Given that you're on the Pro plan, you're eligible for direct help from the Railway team. Please email support@railway.app with your issue
There is no set SLA though, you may not get a response until Monday. If you want a response instantly, you'll have to join the Enterprise plan and negotiate with the Team.

Jjaytonbye

9/16/2023

Did we reach some sort of limit today?

Bbrody192

9/16/2023

are you on pro?
if so, there are no network limits

Jjaytonbye

9/16/2023

I am on pro. We went down 6 times today. Redploying fixed the issue each time. We are still not sure what is causing the outage.

Bbrody192

9/16/2023

honestly this sounds like a code issue

Aa_dumb__

9/16/2023

As I mentioned, the team can help you out with this

Looking for more? Join the community!

R

✋｜help

R

✋｜help

Recommended Posts

Error installing Python Packages via requirements.txt inside Docker buildProject ID: 1b6776e2-c07c-4f4f-8d54-cd1c9aee3de0 I am trying to deploy an application via Docker How can I set usage limits?Hello! Following the latest changelog, I wanted to configure usage limits and reading the documentat What Postgres Version is railway usingWhat Postgres Version is railway using credit missingHello, before the railway plan rework, I purchased $5 credits. Now after the rework, I only have the Somebody got a working PostHog Template?The current template in the marketplace is not deploying: https://railway.app/template/16rDub Upgrading NixPacks NodeJS from 18.12.1 to 18.14.1I tried to deploy an Astro.build 3.1.0 I get a build error that my node version is incorrect: ``` 0.Many print statements are missing from logs?Hello! I have been using railway for a couple months now I have my program sysout a couple thousand All cron jobs skippedProject ID: `f3ce15da-e811-4392-8e64-d21d3ca5660e` I have a project with a cron job that runs every Error deploy flaskHii, im having a problem with my project, can someone help me Project ID 0f9c813d-b8f5-4b7c-aa00-ad Help with webhooksRailway doesn't call my webhook, but i can manually call it through postman Deleted MySQL DatabaseHow do I recover a deleted database without backup. projectId: e28cd36d-0d6f-4588-a03f-b54a6e97d1 Connect to services using Private NetworksProject ID: 1790d4a8-0e32-4b4e-bf67-6ce23d7ae9e1 I'm trying to connect my main project (Node.js) to Upload FilesGood morning, I have 4 gigabytes of image files, my application is connected to Git, and I can't upl Files on mounted volume not available after redeployI did a fresh deploy of @Brody 's Payload CMS template (https://github.com/brody192/payload-cms-temp Can't manually fill MySQLNone of the options i've tried works. I can still create dbs and populate them when connecting throu Referenced variables are emptyIf I hardcode the url in env variables, the deployment is successful, however using a reference to a Setup a monorepoHey guys, I'm using yarn workspaces and turborepo. I tried setting up the build command to "yarn tur Can't start Remotion serverWhenever I try to use the Remotion server it cannot open the browser process and shows me this error Recover a file inside a deploymentBy mistake I left a sqlite file inside a deployment and made a lot of updates to the database on tha Deployment Failed during build processI'm encountering issues while trying to build my Vue 3 and TypeScript project on Railway using Nixpa