Please help, we are down during a live event

I am not sure what is wrong, everything was working fine but now we cannot access the site. I looked in the MYSQL metrics tab on our production server and the network outbound has gone through the roof. Please help us!
8 Replies
Percy
Percy10mo ago
Project ID: 8a87bbe8-fdaa-4d4f-ad2c-18580bcd1e7b
jaytonbye
jaytonbye10mo ago
8a87bbe8-fdaa-4d4f-ad2c-18580bcd1e7b
Adam
Adam10mo ago
Given that you're on the Pro plan, you're eligible for direct help from the Railway team. Please email support@railway.app with your issue There is no set SLA though, you may not get a response until Monday. If you want a response instantly, you'll have to join the Enterprise plan and negotiate with the Team.
jaytonbye
jaytonbye10mo ago
Did we reach some sort of limit today?
Brody
Brody10mo ago
are you on pro? if so, there are no network limits
jaytonbye
jaytonbye10mo ago
I am on pro. We went down 6 times today. Redploying fixed the issue each time. We are still not sure what is causing the outage.
Brody
Brody10mo ago
honestly this sounds like a code issue
Adam
Adam10mo ago
As I mentioned, the team can help you out with this