Issue after making a payment
I had an expired plan and I just found out today. Went to pay for it using link and link redirected me back to the billing page. But then nothing happened. I'm using a virtual card btw. Same means of payment I used previously. So I try to make the payment again, it said card declined. That was due to an insufficient balance. Which means money was deducted from the card but did not go through.
Should I wait a bit for a refund back to the card or what? Cause I don't want my data to have issues.
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for any billing related issues please email billing@railway.app, they will get back to you next week
I did message them but they replied me back with this
?
okay please wait for a reply, they would get back to you next week
Will that kill my database I have on the platform??
That is the database for a buisness so I'm scared rn
you get a 3 day grace period for any failed payments
are you running a business service on the hobby plan?
It's the database for a little application I have that's growing. I only needed the database and nothing else. So I went with the hobby plan.
okay then id just like to note that the hobby plan doesnt come with team support, youd only get support from the team for billing issues
the hobby plan also doesn’t come with any sla's so it may be a while for them to get back to you about this
Well, my case is a billing issue I believe, no?
yes it is
Yeah I have no issues if it can be resolved. I just don't want my data to be cleared because of the time period to get a response.
the data will not be wiped, the database would only shut down
Alright. That's okay for me.
Thanks for clarifying.