Cloudflare Developers•3y ago

Hi all, we are looking into these issues right now, thank you for the reports

EErisa Hi all, we are looking into these issues right now, thank you for the reports

Wormhole•11/4/23, 11:13 AM

Thank you so much for your time.

FELIX•11/4/23, 11:55 AM

Just a +1 on the 500 internal error when doing a PutObject. Weird coincidence as I was just trying out R2 for the first time so not sure if it's on me or still the outage.

ErisaOP•11/4/23, 11:58 AM

https://www.cloudflarestatus.com/incidents/gx41btmhkf9m/

Authentication Errors On New R2 Tokens

EErisa https://www.cloudflarestatus.com/incidents/gx41btmhkf9m/

Matt Silverlock•11/4/23, 11:59 AM

Beat me to it.

Adi•11/4/23, 11:59 AM

Hey all, I'm seeing extremely degraded performance on R2. Nothing like the authentication errors, but videos stored there seem to just not want to load.

Adi•11/4/23, 12:00 PM

Is this part of the ongoing issues? From what I can see in the status page most of them have been resolved by now right?

Adi•11/4/23, 12:01 PM

Actually, it's fine now, must have been an intermittent problem

EErisa https://www.cloudflarestatus.com/incidents/gx41btmhkf9m/

kev-ac•11/4/23, 12:11 PM

I think it does not only affect new tokens. Also old ones stopped working for me last night

Wormhole•11/4/23, 12:12 PM

Hi, I just operated R2 bucket through the dashboard. I have linked a custom domain for public access and disabled it before. But its current Status is "Unknown". When I click "Enable the domain", "Access to Bucket" beside the "Status" column became "allowed" but at the top banner, "Public URL Access" is still "Not allowed", I can't get access to objects. When I click "Remove domain", it reports an error "We encountered an internal error. Please try again. (Code: 10001)" and nothing changed.
But if i link a new domain, everything works fine including enable, disable and remove the new domain.

Evil Morty•11/4/23, 12:19 PM

Hello, Is it possible to use R2 with WordPress? Is there a plugin to do this?

Ttanglu Hi, I create a Specify jurisdiction EU bucket this is my rclone config, but when...

Hello, I’m Allie!•11/4/23, 12:27 PM

Might be related to this incident.

Ttanglu But what is the Specify jurisdiction EU region ? ``` root@OVH:~# rclone tree eue...

Hello, I’m Allie!•11/4/23, 12:31 PM

Does region = autoregion = auto work?

Hello, I’m Allie!•11/4/23, 12:32 PM

IIRC, Jurisdiction and Region are not the same thing

Matt Silverlock•11/4/23, 12:32 PM

https://developers.cloudflare.com/r2/reference/data-location/#set-jurisdiction-via-the-cloudflare-dashboard

Data location · Cloudflare R2 docs

Learn how the location of data stored in R2 is determined and about the different available inputs that control the physical location where objects in …

Kkev-ac I think it does not only affect new tokens. Also old ones stopped working for me...

ErisaOP•11/4/23, 12:35 PM

Since what time? Do you have the timestamp?

Ttanglu emm, I have another question. My account is HongKong, in ASIA. Maybe cloudflare ...

Hello, I’m Allie!•11/4/23, 12:43 PM

There should be a way to get the location of the bucket via the S3 API, though I don't remember the command off the top of my head

HHello, I’m Allie!There should be a way to get the location of the bucket via the S3 API, though I...

ErisaOP•11/4/23, 12:55 PM

https://docs.aws.amazon.com/AmazonS3/latest/API/API_GetBucketLocation.html

GetBucketLocation - Amazon Simple Storage Service

Returns the Region the bucket resides in. You set the bucket's Region using the LocationConstraint request parameter in a CreateBucket request. For more information, see CreateBucket .

ErisaOP•11/4/23, 12:55 PM

In R2, this returns the region (WEUR, WNAM, etc.) that the bucket is in

EErisa Since what time? Do you have the timestamp?

kev-ac•11/4/23, 12:56 PM

My cronjob to Backup some databases failed at 3am CET

kev-ac•11/4/23, 12:56 PM

So at least since then

ErisaOP•11/4/23, 12:57 PM

Did you modify the token at all?

EErisa Did you modify the token at all?

kev-ac•11/4/23, 12:57 PM

No its a few months old

kev-ac•11/4/23, 12:57 PM

In the logs it reports Unauthorized

ErisaOP•11/4/23, 12:57 PM

And it still shows in the dashboard and hasn't expired?

EErisa And it still shows in the dashboard and hasn't expired?

kev-ac•11/4/23, 12:58 PM

Let me double check but it should.

Ttanglu auto bucket means the different buckets are in different regions, or every files...

ErisaOP•11/4/23, 12:58 PM

Different buckets different regions, the region is determined automatically

Kkev-ac Let me double check but it should.

kev-ac•11/4/23, 1:00 PM

Interesting, they are gone. I had this exact thing this day for another bucket but did not think much about it. Last week I‘ve created two token sets for a new application and sent them out to the dev. They‘re also gone. And were definitely created without expiration

Ttanglu So every files are in the same region for one same auto bucket, right ?

Hello, I’m Allie!•11/4/23, 1:01 PM

All files in a bucket are single region(for now)

Kkev-ac Interesting, they are gone. I had this exact thing this day for another bucket b...

kev-ac•11/4/23, 1:05 PM

@Erisa | Support Engineer Would the Access Key IDs be any help for you to diagnose it?

Ttanglu so this only let me know which region for the auto bucket ? because I can look a...

Hello, I’m Allie!•11/4/23, 1:06 PM

It would give you the region of any bucket you provide

Kkev-ac Interesting, they are gone. I had this exact thing this day for another bucket b...

ErisaOP•11/4/23, 1:08 PM

Do you see any audit log entries corresponding to it? You may have to toggle showing user level actions

Kkev-ac @Erisa | Support Engineer Would the Access Key IDs be any help for you to diagno...

ErisaOP•11/4/23, 1:08 PM

Yes

lottor•11/4/23, 1:23 PM

Hi,
I am still encountering the "unauthorized" error when using R2. To provide some context, I have never experienced issues with the token in the past; I had been using it for a year without any problems. However, upon inspecting my logs, I noticed that the token stopped working at midnight (I suspect it might have expired). I went ahead and generated a new token, but I am still encountering the same error.

lottor•11/4/23, 1:25 PM

Good to know, thanks !

Hi all, we are looking into these issues right now, thank you for the reports

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