Hey can I get some help. I logged in after a really long time and found out my account was being use

Hey can I get some help. I logged in after a really long time and found out my account was being used by some other guy for the past few months. I assume its hacked. The name has also been changed and some othet account except my own has also been linked. Thankfully it still logs in. How can I recover it because pubg is not letting me unlink any of those accounts because I haven't logged in for 15days from this device.

AAmatyaSujan Hey can I get some help. I logged in after a really long time and found out my a...

Fate•12/21/23, 1:15 PM

Hello, you may contact the ingame customer support for this !

AmatyaSujanOP•12/21/23, 1:19 PM

But there is only a section for hacked accounts that cant be logged into

AmatyaSujanOP•12/21/23, 1:19 PM

What should I do?

Kashif Gfx•12/21/23, 1:31 PM

Kia Ider koi hy @Finn I need help

6LACK丨PANTHER 🇴🇲•12/21/23, 2:06 PM

Fast Question its still we can't bring back account from India version?!

AAmatyaSujan But there is only a section for hacked accounts that cant be logged into

Fate•12/21/23, 2:24 PM

Go to Customer Support in your account ー Select "Account" ー Select "How do i unlink or remove Social media account from game" ー Scroll to the bottom ー Check if your account meets the requirements and claim.

Fate•12/21/23, 2:24 PM

Hello, @TheBot . How may i help you?

66LACK丨PANTHER 🇴🇲Fast Question its still we can't bring back account from India version?!

Fate•12/21/23, 2:25 PM

Unfortunately, there is not a way for you to transfer your account from BGMI to PUBG mobile as these are 2 completely different clients.

_Aamir_•12/21/23, 2:38 PM

why is my pubg graphics so glitching

_Aamir_•12/21/23, 2:39 PM

lags and game crashes

_Aamir_•12/21/23, 2:39 PM

like the textures keeps disapperaing and appearing again

_Aamir_•12/21/23, 2:39 PM

and flashing

__Aamir_lags and game crashes

Fate•12/21/23, 2:42 PM

Here are some things you can check :

Device Specifications:

• Ensure that your device meets the minimum system requirements for PUBG Mobile. If your device is not powerful enough, it may struggle to handle the game, leading to performance issues.

Graphics Settings:

• Adjust the in-game graphics settings to a level that is suitable for your device. Lowering the graphics quality and frame rate can improve performance.

Network Connection:

• A stable and fast internet connection is crucial for smooth gameplay. Ensure that you have a reliable network connection to reduce lag.

Background Apps:

• Close unnecessary background apps on your device to free up resources. Running multiple apps simultaneously can affect game performance.

Storage Space:

• Ensure that your device has sufficient free storage space. Running out of storage can lead to performance issues and crashes.
Device Overheating:

• Excessive heat can cause performance issues and crashes. Avoid playing for extended periods, especially if your device tends to overheat.

Game Updates:

• Make sure that PUBG Mobile is updated to the latest version. Developers often release updates to address performance issues and bugs.

Device Maintenance:

• Regularly maintain your device by clearing cache, removing unnecessary files, and updating software. This can help improve overall performance.

Reinstall the Game:

• If the issues persist, consider uninstalling and reinstalling PUBG Mobile. This can resolve corrupted files and improve the game's stability.

Check for System Updates:

• Ensure that your device's operating system is up to date. System updates may include optimizations that improve overall performance.

__Aamir_like the textures keeps disapperaing and appearing again

Fate•12/21/23, 2:42 PM

can you provide a video recording of this issue?

FFate can you provide a video recording of this issue?

_Aamir_•12/21/23, 2:43 PM

i have screen shot

__Aamir_i have screen shot

Fate•12/21/23, 2:43 PM

send it here.

_Aamir_•12/21/23, 2:43 PM

_Aamir_•12/21/23, 2:44 PM

_Aamir_•12/21/23, 2:44 PM

It becomes like this

_Aamir_•12/21/23, 2:44 PM

Lags and crashes

Fate•12/21/23, 2:44 PM

this may be a bug report in #bugs .

_Aamir_•12/21/23, 2:44 PM

Some players said complaint on playstore with BGMI facing these on high end devices

__Aamir_Some players said complaint on playstore with BGMI facing these on high end devi...

Fate•12/21/23, 2:45 PM

we do not provide support for BGMI.

Fate•12/21/23, 2:45 PM

we only provide support for the global version of the game.

_Aamir_•12/21/23, 2:45 PM

but same thing happening with my global pubg also

Fate•12/21/23, 2:45 PM

can you make a report in #bugs with screen recording of your issue in global?

_Aamir_•12/21/23, 2:45 PM

i opened a death match it became like this lagged alot and crashed

_Aamir_•12/21/23, 2:46 PM

on global

__Aamir_on global

Fate•12/21/23, 2:46 PM

what is your device?

_Aamir_•12/21/23, 2:46 PM

galaxy note 4

_Aamir_•12/21/23, 2:46 PM

runs pubg on smooth medium its ok

Fate•12/21/23, 2:47 PM

it might be an issue with your device. since this not a known issue.

Fate•12/21/23, 2:47 PM

you may make a report in #bugs

_Aamir_•12/21/23, 2:47 PM

ok thanks

Fate•12/21/23, 2:47 PM

np !

_Aamir_•12/21/23, 2:47 PM

:))

asjad_virk•12/21/23, 2:57 PM

Trying to file claim from past 5 to 6 days.

Fate•12/21/23, 3:07 PM

Hello, @asjad_virk .The error message "System error, please check and try again (30400001)" in PUBG Mobile may indicate a variety of issues related to the game's connectivity, server status, or your device.

AmatyaSujanOP•12/21/23, 3:08 PM

Isn't there a way to claim your hacked account without a 6month detail as I haven't played for the past 6 months?

AmatyaSujanOP•12/21/23, 3:08 PM

May be earlier details

AAmatyaSujan Isn't there a way to claim your hacked account without a 6month detail as I have...

Fate•12/21/23, 3:08 PM

there currently is any way for that to my knowledge.

AAmatyaSujan Isn't there a way to claim your hacked account without a 6month detail as I have...

delfin•12/21/23, 3:23 PM

Most questions in Account Recovery Tool ask players to provide information regarding their account from the past 6 months. Please do your best to answer all questions in the Account Recovery Tool. You can use the 14th question to provide additional information regarding your account.