PUBG MOBILE•2y ago

@Saif i have send there 3 days but nothing

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[90] Artin•12/31/23, 10:06 AM

Can someone help me with something?

Eerevos @Saif i have send there 3 days but nothing

Saif•12/31/23, 10:06 AM

Try selecting the available regions. If your region is not visible in the selection menu, choose "Others" to proceed with the payment transaction. For further assistance regarding this, please reach out to them using the previously mentioned customer service email. If you do not receive a response, contact them again or wait patiently.

Also, please be advised that this channel only provides support regarding the Global English version of PUBG MOBILE.

[[90] Artin Can someone help me with something?

Saif•12/31/23, 10:07 AM

Please state your question.

SSaif Please state your question.

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[90] Artin•12/31/23, 10:08 AM

So i logged out of my account about 7-8 months ago and when i logged back into my account about 2 weeks ago i saw someone is playing with this account for some time.
I didnt gave my account info anywhere or visited any illegal websites just logged out and logged in after a while you know why?

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[90] Artin•12/31/23, 10:09 AM

I had this account for 4 years

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[90] Artin•12/31/23, 10:09 AM

Since s8

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[90] Artin•12/31/23, 10:09 AM

Then someone just hacked it and the account know me as an unknown device now

[[90] Artin So i logged out of my account about 7-8 months ago and when i logged back into m...

Saif•12/31/23, 10:10 AM

If you are able to login into your account, you may consider logging out from all devices in the account settings, changing your password, and enabling two-factor authentication for your social media and PUBG MOBILE accounts.

If you do not have access to your account then please contact the customer service for further assistance. Refer to sub-point

5.4

5.4

in #faq for further instructions on how to contact the customer service.

SSaif If you are able to login into your account, you may consider logging out from al...

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[90] Artin•12/31/23, 10:10 AM

He linked his email and phone number

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[90] Artin•12/31/23, 10:11 AM

How should i unlink that?

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[90] Artin•12/31/23, 10:12 AM

My account was only logged into the Google and his device was not even logged into that

SSaif If you are able to login into your account, you may consider logging out from al...

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[90] Artin•12/31/23, 10:13 AM

I contacted with customer service and i provided the account info they asked for unlinking option but its just several rejecting

Saif•12/31/23, 10:14 AM

If you do not have access to your PUBG MOBILE account or any of the linked login methods, it is highly unlikely that you will be able to recover your account, @Artin.

If you have an access to any of the linked login methods or have access to your account, please contact the in-game customer service through "Help" located in the top-right corner of the login menu. You can also submit an Account Recovery claim to unlink compromised social media accounts linked to your account through there.

SSaif If you do not have access to your PUBG MOBILE account or any of the linked login...

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[90] Artin•12/31/23, 10:15 AM

I can log in

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[90] Artin•12/31/23, 10:16 AM

But i want to remove him from my account

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[90] Artin•12/31/23, 10:16 AM

What is account recovery?

erevosOP•12/31/23, 10:17 AM

@Saif i try everything but nothing .. and "Others" not working for me... Thanks ! pagani dont want to come today..

Saif•12/31/23, 10:18 AM

Then, you may refer to my second sentence of my previous message. You can submit an Account Recovery claim to recover your compromised account, @Artin. You can do so through here:

erevosOP•12/31/23, 10:20 AM

@Saifyou know why with 1660 gtx and monitor 165hz and game dont have good graphics? pc .. because game support phones?

Saif•12/31/23, 10:24 AM

The game is supported for mobile phones, tablets and emulators such as GameLoop. If you need assistance with emulators, then you may contact them through their website. There are many emulators available but the only recommended emulator is GameLoop at https://www.gameloop.com/, @sqlalice.

SSaif The current Purchase Gift and Amazing Rebate events will be available until 2023...

Z•12/31/23, 10:25 AM

Will it reset or Take a few days before it becomes available Anything like that?

ZZ Will it reset or Take a few days before it becomes available Anything like that?

Saif•12/31/23, 10:25 AM

No information in this regard. You may keep an eye out on #game-news for any announcements or in-game.

SSaif No information in this regard. You may keep an eye out on #game-news for any ann...

Z•12/31/23, 10:25 AM

Alright Appreciate The Help

Z•12/31/23, 10:33 AM

Hello
There are Run instructions that I use to clean my computer. is it safe or will i get banned? like. recent . temp. %appdata% . recent temp. %temp%. prefetch . recent .

SSaif Then, you may refer to my second sentence of my previous message. You can submit...

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[90] Artin•12/31/23, 10:37 AM

Thanks let me try!

ImpThreal•12/31/23, 10:40 AM

I already change my profile picture google account like 2 weeks ago.but in game the picture still doesn't exist in game

ImpThreal•12/31/23, 10:40 AM

Single bind

ZZ Hello There are Run instructions that I use to clean my computer. is it safe o...

Saif•12/31/23, 11:03 AM

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension.

IImpThreal I already change my profile picture google account like 2 weeks ago.but in game ...

Saif•12/31/23, 11:13 AM

Please make sure you have logged into the correct account. Try resetting your profile again and wait a day or a few hours for the game to load your profile picture and check your profile settings. If the issue still persists, then perform a routine repair from the login menu and see if it makes any difference.

geto_31•12/31/23, 11:25 AM

How to save vietnam account?

Saif•12/31/23, 11:29 AM

Could you please elaborate, @Higuruma?

SSaif Could you please elaborate, @Higuruma?

geto_31•12/31/23, 11:33 AM

My old account, I just want to log in, I think it's from 2017, I can't log in

geto_31•12/31/23, 11:34 AM

I can tell you the id if you want

Ggeto_31 My old account, I just want to log in, I think it's from 2017, I can't log in

Saif•12/31/23, 11:34 AM

Did you transfer your account to the Vietnamese version?

SSaif Did you transfer your account to the Vietnamese version?

geto_31•12/31/23, 11:37 AM

Yes, I think I made a mistake

Saif•12/31/23, 11:41 AM

If you do not reside in Vietnam, it is not recommend transferring your account to the Vietnamese version, @Higuruma. Once you have logged into the Vietnamese version, you can no longer play or transfer your account data back to the global English version of PUBG MOBILE.

JinThomson•12/31/23, 12:48 PM

Is there anyone who can answer me today?

JJinThomson The new Erangel everyone talking about is going to be only for specific event or...

JinThomson•12/31/23, 12:52 PM

Day 3
Can someone answer me please?

Saif•12/31/23, 1:04 PM

It is a concept that is been made by the community on Reddit a few years ago but there is no information on whether it will be available in PUBG MOBILE or not, @JinThomson. You may keep an eye out on #game-news for any announcements or in-game.

SSaif It is a concept that is been made by the community on Reddit a few years ago but...

JinThomson•12/31/23, 1:14 PM

I heard it's from Beta 3.0
So beta version doesn't have changes to Erangel?