Switch to a different internet connection with less users and/or reset your network settings and try

Switch to a different internet connection with less users and/or reset your network settings and try again, @erfan

. If the issue persists, perform a routine repair from the right-corner of the login menu and/or clear the game cache, and restart your device.

If the issue still persists, you can report the issue through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu. You may also submit a report about this through #bugs in compliance with the channel's instructions. If your issue relates to the following post mentioned below, you may include the required user information in the post:

https://discord.com/channels/393088095840370689/1188367014247534624

SSaif Switch to a different internet connection with less users and/or reset your netw...

erfan•1/1/24, 1:42 PM

Great response, but I do not have much people on the internet while im playing and it operates at max capability, achieving around 100 mbps download and 20 mbps upload. I also have done routine repairs multiple times as well as even just deleting and redownloading the game. It still persisted.

Do you think the problem will be even seen if I do post in that thread/post?

erfan•1/1/24, 1:44 PM

And Saif, what everyone in there is posting is literally what im facing, except that I don't face any issues with FPS, only ping and latency issues

Eerfan Great response, but I do not have much people on the internet while im playing a...

SaifOP•1/1/24, 1:46 PM

You may report your issue in the aforementioned post with the details of numeric PUBG MOBILE user identification, server, device, operating system version, network type (Wi-Fi and/or Cellular Data), country and a video. The post is now marked as ready and Tencent will review it during their business hours and update the affected players in that following post.

SSaif You may report your issue in the aforementioned post with the details of numeric...

erfan•1/1/24, 1:48 PM

Thanks so much man, I really hope I can get this fixed. I'm pretty sure its the iOS 17 update that is making it lag. I had iOS 16 before this and it wasn't lagging as it is now.

erfan•1/1/24, 1:50 PM

@Saif so if i post my details then PUBG will help my individual account? Or they prioritise it higher?

Eerfan @Saif so if i post my details then PUBG will help my individual account? Or they...

SaifOP•1/1/24, 2:05 PM

Tencent will prioritize the issue depending on how many players are affected and the required user information provided.

SSaif Tencent will prioritize the issue depending on how many players are affected and...

[

[90] Artin•1/1/24, 2:29 PM

Saif

[

[90] Artin•1/1/24, 2:30 PM

Is there any in game Support here that i can contact?

[[90] Artin Is there any in game Support here that i can contact?

SaifOP•1/1/24, 2:39 PM

Refer to sub-point

5.4

5.4

in #faq for instructions on how to contact the in-game customer service.

SSaif Refer to sub-point `5.4` in #faq for instructions on how to contact the in-game ...

[

[90] Artin•1/1/24, 2:41 PM

No sorry i mean in discord

[[90] Artin No sorry i mean in discord

SaifOP•1/1/24, 2:43 PM

If it is for general questions, you can state them here. However, account related issues should be dealt through in-game customer service.

Vls Sinbad•1/1/24, 2:43 PM

help

Vls Sinbad•1/1/24, 2:43 PM

helpp

Vls Sinbad•1/1/24, 2:43 PM

https://www.tiktok.com/@overnight_r?_t=8idFcTYgKEx&_r=1
Live hack tiktok: id game 5352546827. Name Phuquangihiihi

TikTok

MiddleboyPUBG trên TikTok

@overnight_r 6290 Follower, 150 Đang follow, 3051 Lượt thích - Xem những video ngắn tuyệt vời được tạo bởi MiddleboyPUBG

Vls Sinbad•1/1/24, 2:43 PM

hack game

SaifOP•1/1/24, 2:43 PM

Please report online PUBG MOBILE cheating content through https://pubgmobile.live/report, @nem check hack.

SSaif If it is for general questions, you can state them here. However, account relate...

[

[90] Artin•1/1/24, 2:45 PM

Unfortunately they cant help me and identify me as a person that had this account for 4 years

[

[90] Artin•1/1/24, 2:46 PM

And they keep replying with same text which means declining my request

[

[90] Artin•1/1/24, 2:46 PM

And they dont even tell me what is wrong

[[90] Artin Unfortunately they cant help me and identify me as a person that had this accoun...

SaifOP•1/1/24, 2:46 PM

If the in-game customer service has determined that your request cannot be approved, unfortunately, your issue cannot be assisted further through the community. Your only option is to submit another claim in-game with accurate and required information and reach out from a device you use more often.

SSaif If the in-game customer service has determined that your request cannot be appro...

[

[90] Artin•1/1/24, 2:47 PM

I want to know the reason

[

[90] Artin•1/1/24, 2:47 PM

But they dont tell me

[

[90] Artin•1/1/24, 2:47 PM

Is there any hidden business in pubg?

[

[90] Artin•1/1/24, 2:48 PM

I had this account for 4 years now since s8 but they cant identify my identity or maybe they dont want to because...?

SaifOP•1/1/24, 2:48 PM

I will not be able to assist you further, @Artin. Please refer to my previous response.

SSaif I will not be able to assist you further, @Artin. Please refer to my previous re...

[

[90] Artin•1/1/24, 2:48 PM

You dont know how can i contact support in discord?

[

[90] Artin•1/1/24, 2:48 PM

Or anywhere where i can chat online

SaifOP•1/1/24, 2:50 PM

The in-game customer service will only be able to assist with account-related issues, @Artin. Refer to sub-point

5.4

5.4

in #faq for further instructions on how to contact the customer service.

Mohamad•1/1/24, 3:18 PM

Hi
I purchased 1800 uc package but i didn't get the purchases gift that i usually get.
Why?

MMohamad Hi I purchased 1800 uc package but i didn't get the purchases gift that i usual...

SaifOP•1/1/24, 3:19 PM

Unfortunately, the Purchase Gift and Amazing Rebate events ended on 2023/12/31 at December 31, 2023.

Mohamad•1/1/24, 3:20 PM

Which meens i have been bluffed?

KroLe•1/1/24, 3:27 PM

If i get Ace (tpp duo) then next season i get platinum 2 after the season reset, but if i get ace Master will it be platinum 1?

KKroLe If i get Ace (tpp duo) then next season i get platinum 2 after the season reset,...

SaifOP•1/1/24, 3:30 PM

You can refer to this chart:

Honey_mustard•1/1/24, 3:31 PM

How to play the game well?

SaifOP•1/1/24, 3:36 PM

You may watch tutorials made by PUBG MOBILE content creators or go through PUBG MOBILE Wiki at https://www.pubgmobile.com/ to improve your gameplay, @Honey_mustard. You may also discuss with other players in the #pubg-mobile discussion channel about strategies, tactics, et cetera.

Read the #guidelines to learn more about the server, and read the #faq if you have any questions about certain systems or features in the game.

SSaif You can refer to this chart:

KroLe•1/1/24, 3:48 PM

What does it say there about ace master in both? Its blurry

KKroLe What does it say there about ace master in both? Its blurry

SaifOP•1/1/24, 3:48 PM

KroLe•1/1/24, 3:49 PM

Thank you

Honey_mustard•1/1/24, 3:52 PM

How does this server know you lvl in the game?

Honey_mustard•1/1/24, 3:53 PM

Or do you need to log it in

HHoney_mustard How does this server know you lvl in the game?

SaifOP•1/1/24, 3:58 PM

Levels in-game and this Discord server are separated. Please refer to the roles section in #guidelines for further information on how to level up in the server.

Evilz•1/1/24, 4:32 PM

Evilz•1/1/24, 4:32 PM

hello i cant unlink this if i have already my number phone and email and twitter on it?

Evilz•1/1/24, 4:33 PM

i lose this one and i want to remove it its there any possible?

delfin•1/1/24, 4:35 PM

Hello Admin, I'm Johan as a PUBG Mobile player. I want to ask about my PUBGM account which was hit by a Report for Filing an Appeal, and my account which I have verified with my email and mobile number cannot be logged in, even I usually use Twitter (X) login but it's like creating a new one, can I get my account? return ? I've tried to appeal again, but the information is like this, what can I do now to restore my account. I am ready to provide a top up receipt or validation for the account. Please help and I hope for good news on this matter, thank you
with information such as "your account has been successfully appealed within the last 3 months, cannot appeal"
Do I have to wait another 3 months to be able to report the appeal?

You will not be able to submit another account recovery request through the account recovery tool for 3 months after a successful claim. Please reach out to the in-game customer service if you require further assistance with this.

Please also keep in mind that discord-reports should only be used to report behaviour within this server, @Johann.