If the in-game customer service has determined that your request cannot be approved, unfortunately,

If the in-game customer service has determined that your request cannot be approved, unfortunately, your issue cannot be assisted further through the community. Your only option is to submit another claim in-game with accurate and required information and reach out from a device you use more often.

SSaif If the in-game customer service has determined that your request cannot be appro...

[

[90] Artin•1/1/24, 2:47 PM

I want to know the reason

[

[90] Artin•1/1/24, 2:47 PM

But they dont tell me

[

[90] Artin•1/1/24, 2:47 PM

Is there any hidden business in pubg?

[

[90] Artin•1/1/24, 2:48 PM

I had this account for 4 years now since s8 but they cant identify my identity or maybe they dont want to because...?

SaifOP•1/1/24, 2:48 PM

I will not be able to assist you further, @Artin. Please refer to my previous response.

SSaif I will not be able to assist you further, @Artin. Please refer to my previous re...

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[90] Artin•1/1/24, 2:48 PM

You dont know how can i contact support in discord?

[

[90] Artin•1/1/24, 2:48 PM

Or anywhere where i can chat online

SaifOP•1/1/24, 2:50 PM

The in-game customer service will only be able to assist with account-related issues, @Artin. Refer to sub-point

5.4

5.4

in #faq for further instructions on how to contact the customer service.

Mohamad•1/1/24, 3:18 PM

Hi
I purchased 1800 uc package but i didn't get the purchases gift that i usually get.
Why?

MMohamad Hi I purchased 1800 uc package but i didn't get the purchases gift that i usual...

SaifOP•1/1/24, 3:19 PM

Unfortunately, the Purchase Gift and Amazing Rebate events ended on 2023/12/31 at December 31, 2023.

Mohamad•1/1/24, 3:20 PM

Which meens i have been bluffed?

KroLe•1/1/24, 3:27 PM

If i get Ace (tpp duo) then next season i get platinum 2 after the season reset, but if i get ace Master will it be platinum 1?

KKroLe If i get Ace (tpp duo) then next season i get platinum 2 after the season reset,...

SaifOP•1/1/24, 3:30 PM

You can refer to this chart:

Honey_mustard•1/1/24, 3:31 PM

How to play the game well?

SaifOP•1/1/24, 3:36 PM

You may watch tutorials made by PUBG MOBILE content creators or go through PUBG MOBILE Wiki at https://www.pubgmobile.com/ to improve your gameplay, @Honey_mustard. You may also discuss with other players in the #pubg-mobile discussion channel about strategies, tactics, et cetera.

Read the #guidelines to learn more about the server, and read the #faq if you have any questions about certain systems or features in the game.

SSaif You can refer to this chart:

KroLe•1/1/24, 3:48 PM

What does it say there about ace master in both? Its blurry

KKroLe What does it say there about ace master in both? Its blurry

SaifOP•1/1/24, 3:48 PM

KroLe•1/1/24, 3:49 PM

Thank you

Honey_mustard•1/1/24, 3:52 PM

How does this server know you lvl in the game?

Honey_mustard•1/1/24, 3:53 PM

Or do you need to log it in

HHoney_mustard How does this server know you lvl in the game?

SaifOP•1/1/24, 3:58 PM

Levels in-game and this Discord server are separated. Please refer to the roles section in #guidelines for further information on how to level up in the server.

Evilz•1/1/24, 4:32 PM

Evilz•1/1/24, 4:32 PM

hello i cant unlink this if i have already my number phone and email and twitter on it?

Evilz•1/1/24, 4:33 PM

i lose this one and i want to remove it its there any possible?

delfin•1/1/24, 4:35 PM

Hello Admin, I'm Johan as a PUBG Mobile player. I want to ask about my PUBGM account which was hit by a Report for Filing an Appeal, and my account which I have verified with my email and mobile number cannot be logged in, even I usually use Twitter (X) login but it's like creating a new one, can I get my account? return ? I've tried to appeal again, but the information is like this, what can I do now to restore my account. I am ready to provide a top up receipt or validation for the account. Please help and I hope for good news on this matter, thank you
with information such as "your account has been successfully appealed within the last 3 months, cannot appeal"
Do I have to wait another 3 months to be able to report the appeal?

You will not be able to submit another account recovery request through the account recovery tool for 3 months after a successful claim. Please reach out to the in-game customer service if you require further assistance with this.

Please also keep in mind that discord-reports should only be used to report behaviour within this server, @Johann.

powerful_armadillo_65875•1/1/24, 4:36 PM

Can someone private message me about my account being hacked?

EEvilz hello i cant unlink this if i have already my number phone and email and twitter...

delfin•1/1/24, 4:36 PM

Hello! Which type of error do you get when you try to unlink your linked login method?

Ppowerful_armadillo_65875 Can someone private message me about my account being hacked?

delfin•1/1/24, 4:37 PM

Hello. Do you still have access to your account?

Ddelfin Hello! Which type of error do you get when you try to unlink your linked login m...

Evilz•1/1/24, 4:37 PM

yes i want unlink that method but i dont have anymore that play games

Evilz•1/1/24, 4:37 PM

but my account its have number phone and email too

powerful_armadillo_65875•1/1/24, 4:40 PM

No It is still linked to my Gmail account, but I cannot access it

Ddelfin Hello! Which type of error do you get when you try to unlink your linked login m...

powerful_armadillo_65875•1/1/24, 4:42 PM

Can you help me privately?

powerful_armadillo_65875•1/1/24, 4:44 PM

؟؟؟؟؟

EEvilz yes i want unlink that method but i dont have anymore that play games

delfin•1/1/24, 4:56 PM

You can unlink a social media account from your PUBG MOBILE account from your Account settings of the game after you meet all these requirements:

Evilz•1/1/24, 4:56 PM

but i cant do this anymore

Evilz•1/1/24, 4:56 PM

im ios now

Evilz•1/1/24, 4:56 PM

and that method only on Android

Ppowerful_armadillo_65875 No It is still linked to my Gmail account, but I cannot access it

delfin•1/1/24, 4:57 PM

If you are not able to access your account because it is compromised, please reach out to the customer service through the login menu of the game using the Help option located at the right side of the screen. You can submit an account recovery request through there.

Evilz•1/1/24, 4:57 PM

and i lose that play games , i cant get it back anymore and if i want i cant because im ios

Ddelfin > Hello Admin, I'm Johan as a PUBG Mobile player. I want to ask about my PUBGM a...

Johan•1/1/24, 4:59 PM

okay, noted, that means the only way is to just go through the appeal and wait 3 months for the appeal report, it would be very unfortunate if my account was bought and sold by someone who hacked the account it could harm someone in the future if it's not handled quickly, hu okay then :PeepoBlush: :PeepoBlush: :catok:

EEvilz im ios now

delfin•1/1/24, 5:00 PM

You can only unlink a social network account if you are not currently logged in with that particular social network account. That means, you do not need to login with your Google Play account in order to unlink it.

You may press "Continue" on this screen to unlink Google Play from your linked social network accounts.

Evilz•1/1/24, 5:01 PM

its says i dont meet requirements

Evilz•1/1/24, 5:03 PM

Evilz•1/1/24, 5:03 PM

and i have the email linked

Evilz•1/1/24, 5:03 PM

when i press to unlink the play games

Evilz•1/1/24, 5:03 PM

powerful_armadillo_65875•1/1/24, 5:04 PM

PUBG does not protect the privacy of the game

delfin•1/1/24, 5:07 PM

The channel used for current login must have been linked for at least 30 days. You can unlink the Play Games login method after meeting all of the listed conditions.

Should you require further assistance with this, feel free to reach out to the customer service in-game, @Evilz.

Evilz•1/1/24, 5:10 PM

soo i cant unlink the play games if i dont log with it?

delfin•1/1/24, 5:20 PM

No, if you are currently logged in with your Twitter account then your Twitter account must have been linked for at least 30 days before you can unlink the Play Games login method.

Please contact the in-game customer service if you require further assistance with this, @Evilz.

If the in-game customer service has determined that your request cannot be approved, unfortunately,

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