Cloudflare Developers•2y ago

Support said I had an outstanding balance

Support said I had an outstanding balance but I cannot see it from my billing, nor could I pay for it.

MakuOP•5/31/24, 3:52 PM

Also this has already shown up

MMaku Also this has already shown up

Chaika•5/31/24, 5:19 PM

sounds like you just need to give it some time then, or if it takes a while/is urgent, I would billing ticket/respond on that ticket if you already have one open

MakuOP•5/31/24, 5:19 PM

Actually this has been this way since April 5th.

MMaku Actually this has been this way since April 5th.

Chaika•5/31/24, 5:21 PM

ouch, would billing ticket with all that info and screenshots then

MakuOP•5/31/24, 5:21 PM

Already did but they said that I had an outstanding balance that I need to pay but until now I can't find it on my account.

Chaika•5/31/24, 5:22 PM

and did you respond with that?

MakuOP•5/31/24, 5:23 PM

Yes I did

MakuOP•5/31/24, 5:23 PM

But no reply after

MakuOP•5/31/24, 5:23 PM

Support said I had an outstanding balance

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