Final Fantasy VII Rebirth download stuck on 69.74%

I want to play new Final Fantasy game that came out today. I bought it on ESG (should have on steam) and started download. It showed me ~145GB to pull. But when I gor to 69% (~100GB) it got stuck and does not wan to continue. I tried pause+resume and even deleting and starting anew. I'm on Linux Mint using newest flatpack of Heroic (2.15.2). I have both internet connectivity and almost half a tera of free space. Log is endless lines of "Progress for FINAL FANTASY VII REBIRTH: 69.74%/3392.07MB/03:14:43 Down: 0MB/s / Disk: 0MB/s" and nothing else. I verified that I am logged into EGS.

fuzzy-scarlet•1/23/25, 7:33 PM

I am having the exact same issue so following for solutions

nursing-lime•1/23/25, 7:34 PM

you probably need to wait it out

fuzzy-scarlet•1/23/25, 7:37 PM

I've tried leaving it for over an hour and nothing happened unfortunately

nursing-lime•1/23/25, 7:41 PM

I've seen similar things on other games like God of War on Steam. it just ends up doing something in that time like decompressing or decrypting

faint-whiteOP•1/23/25, 8:09 PM

I don't think this is some processing issue. I confirmed that there is no CPU intensive processes and my disk bandwidth is at idle levels too.

Ffaint-white I want to play new Final Fantasy game that came out today. I bought it on ESG (s...

fuzzy-scarlet•1/23/25, 10:39 PM

As a workaround, I copied the game files from my PC to Steamdeck using a memory stick and imported the game rather than downloading and it seems to be working

faint-whiteOP•1/23/25, 10:41 PM

That may work. However I can't really do that since I don't have another PC. Also finding what the root cause is would be nice. Hace fun @Serenica

CommandMC•1/23/25, 10:54 PM

Could you send in

your full Heroic log
the install log for this game

The install log is rather hard to find sadly. It'll be in the same folder your normal logs are in, and will just be titled <appName>.log<appName>.log (where <appName><appName> is the AppName of the game, which should also be somewhere in the Heroic log)

faint-whiteOP•1/23/25, 11:06 PM

General heroic log https://0x0.st/8Xb8.log

faint-whiteOP•1/23/25, 11:09 PM

Epic log: https://0x0.st/8XbP.log (I noticed there is a separate file in it. Seems like it really hangs on some unpacking)

faint-whiteOP•1/23/25, 11:09 PM

Searching for installation log.

faint-whiteOP•1/23/25, 11:14 PM

ok. Game log (aptly named 33e6ac38b5a14098b079fd62d71aabc6.log) is identical in contents to Epic log. Edless lines of :
"
[FileWorker] WARNING: Writer queue empty!
[DLManager] INFO: = Progress: 7.68% (4483/58354), Running for 00:04:49, ETA: 00:57:57
[DLManager] INFO: - Downloaded: 3392.07 MiB, Written: 4430.11 MiB
[DLManager] INFO: - Cache usage: 2048.00 MiB, active tasks: 0
[DLManager] INFO: + Download - 0.00 MiB/s (raw) / 0.00 MiB/s (decompressed)
[DLManager] INFO: + Disk - 0.00 MiB/s (write) / 0.00 MiB/s (read)
"

faint-whiteOP•1/23/25, 11:18 PM

Going to sleep now. Tomorrow after work I will try to see what hangs exactly.

CommandMC•1/23/25, 11:20 PM

Ah right, that file also includes the install log

CommandMC•1/23/25, 11:22 PM

This might just be an odd coincidence, but that cache usage staggering at 2048 might be a hint

I unfortunately don't know enough about the Legendary downloader module to know what's going on here. Looks like you're not getting enough data from the server, so perhaps that means your connection is unstable (or the server is overloaded, since too many people are downloading this game at launch?)

urgent-maroon•1/24/25, 2:41 PM

Hi all, I'm joining this conversation because I have the same issue.

Uurgent-maroon Hi all, I'm joining this conversation because I have the same issue.

urgent-maroon•1/24/25, 2:42 PM

It stuck at 69.74% too.

faint-whiteOP•1/24/25, 3:57 PM

I think I found workaround/rootcase. 2048 MB of top cache usage was a hint. I modified config.ini of legendary (herocic implementation of epic downloader to contain
"
; maximum shared memory (in MiB) to use for installation
max_memory = 3048
; maximum number of worker processes when downloading (fewer workers will be slower, but also use less system resources)
max_workers = 2
"
and I managed to reach 72% and still going.

faint-whiteOP•1/24/25, 3:58 PM

File is in ~/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary

faint-whiteOP•1/24/25, 3:59 PM

Seems like it needs more memory to unpack something and it quietly dies if it can't have it.

faint-whiteOP•1/24/25, 4:02 PM

Just make sure that max_workers * max_memory is less than you have available. Otherwise things get interesting and download gets stuck in a way that requires some wizard level duckery to fix.

wet-aqua•1/24/25, 4:17 PM

Hopefully this will be fixed for next release (there are some pending changes for legendary)

faint-whiteOP•1/24/25, 4:57 PM

OK. Game fully downloaded. I verified it runs. Now excuse me while I stare at Tifa's honkers for next 40 hours.

brilliant-lime•1/24/25, 6:15 PM

Same issue here.
I followed @Marlamin87's solution
It works for me! The game finally downloaded 100%

My config.ini file is located under ~/.config/heroic/legendaryConfig/legendary

I just added the 4 lines at the end of the [legendary] insert

; maximum shared memory (in MiB) to use for installation
max_memory = 3048 
; maximum number of worker processes when downloading (fewer workers will be slower, but also use less system resources)
max_workers = 2

; maximum shared memory (in MiB) to use for installation
max_memory = 3048 
; maximum number of worker processes when downloading (fewer workers will be slower, but also use less system resources)
max_workers = 2

urgent-maroon•1/24/25, 10:12 PM

I followed your instructions and just passed 69.74%! I will update you as soon as I finish the installation and cadastral view of Tifa's chest

Ffaint-white I think I found workaround/rootcase. 2048 MB of top cache usage was a hint. I mo...

colossal-harlequin•1/25/25, 1:22 AM

I'm glad to see that other people have had this issue -- I installed the game with Lutris without any problems, but I was having a crazy lighting glitch in certain spaces (one minute into gameplay, , and two minutes into Chapter 1's gameplay, ). Decided to finally check out Heroic, which works great so far, save for installing this game. I'll see if I can use your fix!

colossal-harlequin•1/25/25, 1:31 AM

Just passed 69.74%! Thanks a ton!

Ccolossal-harlequin I'm glad to see that other people have had this issue -- I installed the game wi...

nursing-lime•1/25/25, 2:34 AM

you don't happen to have an Nvidia GPU do you?

Nnursing-lime you don't happen to have an Nvidia GPU do you?

colossal-harlequin•1/25/25, 2:52 AM

Nope, I'm using a Radeon RX 7700 XT.

urgent-maroon•1/25/25, 8:55 AM

Sorry if this is not the proper topic, but has anyone experienced a Visual C++ runtime error at launch?

uncertain-scarlet•1/25/25, 11:28 AM

Anyone know how то fix 69,74% on SteamDeck?

CommandMC•1/25/25, 12:40 PM

If you want to try a more proper fix (which we'd include in the next Heroic release), do the following:

Download https://nightly.link/Heroic-Games-Launcher/legendary/actions/runs/12494683308/ubuntu-20.04-package.zip
Unzip the legendarylegendary file into ~/Games/Heroic~/Games/Heroic
Right-click the file -> "Properties" -> "Permissions" -> Make sure "Is executable" / "Allow executing file as program" is checked
Open Heroic, navigate to "Settings" (sidebar) -> "Advanced". At the "Choose an Alternative Legendary Binary" option, click the folder icon & select the file you extracted (~/Games/Heroic/legendary~/Games/Heroic/legendary)
Retry the game installation

uncertain-scarlet•1/25/25, 1:37 PM

@CommandMC thank you for you solution. The game downloaded 100%.But I have to do restart download 3 times at 69,74%, 91% and 97% because application act at this moments like it stop download anything.

uncertain-scarlet•1/25/25, 1:59 PM

https://0x0.st/8XpV.log

uncertain-scarlet•1/25/25, 2:00 PM

Not working@CommandMC

CommandMC•1/25/25, 2:01 PM

Could you also send in the "Epic/Legendary" log?