Are there any problems with Cloudflare? I suddenly can't seem to stream our videos
Are there any problems with Cloudflare? I suddenly can't seem to stream our videos
LHi everybody 
LOur entire system has come to a halt
LThanks @Hard@Work | R2
1They took a bit to buffer, but my videos are now loading
Gi was unable to start my stream with the webrtc stream api? can anyone help?
GCloudflare is ingesting my video with whip but it says stream has not yet started
1I dont think this is related to the outage as live streams werent affected, are you trying to view via WHEP?
Gyes, i am try viewing using whep.
Gand yes this is not related to the outage
MI'm trying to put Cloudflare stream url into my Framer cms to play. (The framer template I'm using had this built in).
When I put my Cloudflare video url into the CMS it doesn't work.
Do I need to connect my site via DNS or some API integration before Cloudflare stream will work?
When I put my Cloudflare video url into the CMS it doesn't work.
Do I need to connect my site via DNS or some API integration before Cloudflare stream will work?
MThis video URL is from my template:
https://ena-supply.b-cdn.net/Infinite/tea_smaller.mp4
But my url looks like this:
https://customer-m6580x245f8byes6.cloudflarestream.com/a9b4d5c8bfdcdccfc57e5c8c6936a8d0/watch
Please advise!
https://ena-supply.b-cdn.net/Infinite/tea_smaller.mp4
But my url looks like this:
https://customer-m6580x245f8byes6.cloudflarestream.com/a9b4d5c8bfdcdccfc57e5c8c6936a8d0/watch
Please advise!
1You need the embed code
MHello. Is there anyone from cloudflare team here?
We need urgent support but after 24h we don't have any response on our support ticket (case).
What to do ?
We need urgent support but after 24h we don't have any response on our support ticket (case).
What to do ?
WWhat's the ticket and issue?
M01381579
WI've escalated to the support team.
JWe received their response but were unsure of the best way to reply, so we responded via email. Could you please confirm if that is the appropriate channel?
This issue is significantly impacting our system, and we are willing to take any necessary steps to expedite the process. We truly appreciate your support and any assistance you can provide in resolving this as quickly as possible.
This issue is significantly impacting our system, and we are willing to take any necessary steps to expedite the process. We truly appreciate your support and any assistance you can provide in resolving this as quickly as possible.
JWe’re unable to log in to Cloudflare Support using the same credentials we use for our Cloudflare account. As a result, we can’t access any support-related information. Could you please advise on how we can resolve this?
Jwe also received that if we do not reply back the case will be closed, where should we reply its urgent
WYep email is fine. The support team will handle it.
JOkay thank you so much. We will really appreciate the help. Our system is not functional and this is crucial for us.
JHello, we still haven’t receive any email back. Unfortunately for us its very urgent to resolve this.
JSince our business heavily relies on these videos
WYour ticket requires billing and sadly we had no billing people around this weekend, it should be sent to someone this morning to handle
JYes thank you so much.
Jwe really appreciate
JWe sincerely apologize for any inconvenience, but we are facing critical challenges due to the sudden disappearance of our videos. This issue has significantly impacted our work, and recovering them is of utmost importance to us. Since our previous ticket was closed, we have opened a new one, and we are fully committed to taking any necessary steps to restore the videos—including covering any associated costs if needed. Your support in resolving this matter would mean a great deal to us.
1Has there been a specific reason why your videos were taken offline? I'd be interested to know what's happened here
Jwe did not noticed that a payment did not went fully through
Juntil the videos were gone
1Gotcha, at least it's 'only' a billing issue and not something else. I hope you get it sorted soon
JYeah we also hope so. We are desparate to make it work no matter the price.
Janybody know if Stream's biffing it rn?
JHave had a video in queue for a good couple minutes
Jthere we go nvm it finally started
JDear Walshy
We’re reaching out with a deep sense of urgency and concern. Unfortunately, we’re unable to log in to the support platform using our Cloudflare dashboard credentials, which means we can’t respond under our original ticket. Because of this, we had no choice but to open a new one.
Our business is losing revenue every single day due to the videos being unavailable, and we’re truly struggling to find a solution. We had a similar situation last year, and your team was incredibly supportive in restoring the videos from your backup servers. That help meant the world to us.
We’re hoping—more than anything—that it’s possible to do the same again. We are willing to cover any costs necessary to make it happen. Please let us know if there’s anything we can do to expedite the process.
We appreciate your time, effort, and any help you can provide.
Warm regards,
We’re reaching out with a deep sense of urgency and concern. Unfortunately, we’re unable to log in to the support platform using our Cloudflare dashboard credentials, which means we can’t respond under our original ticket. Because of this, we had no choice but to open a new one.
Our business is losing revenue every single day due to the videos being unavailable, and we’re truly struggling to find a solution. We had a similar situation last year, and your team was incredibly supportive in restoring the videos from your backup servers. That help meant the world to us.
We’re hoping—more than anything—that it’s possible to do the same again. We are willing to cover any costs necessary to make it happen. Please let us know if there’s anything we can do to expedite the process.
We appreciate your time, effort, and any help you can provide.
Warm regards,
MPinging Walshy repeatedly is very unlikely to fix a billing issue he isn’t responsible for, I’ll be honest
MIf costs aren’t an issue, for the future, consider getting an enterprise plan as you get much better support methods/SLAs then
1Has AV1 encoding been abandoned? The blog from 2022 has a docs link that now 404s. Is H265 in some way planned in the future?
JI just wanted to express my deepest gratitude to the Cloudflare team. They were able to resolve our issue. Very thankful
XCan watermarks still be added to videos that have already been uploaded to the stream
1Nah you need to reupload
GHi, I have a problem with the stream service.
Videos at random times return the message ‘server IP address cannot be found’ not only in the stream frame on my site, but also in the cloudflare panel when trying to run a video from a link.
The problem occurs several times a day
After a while, everything returns to normal and the video works correctly
Has anyone encountered a similar problem?
Videos at random times return the message ‘server IP address cannot be found’ not only in the stream frame on my site, but also in the cloudflare panel when trying to run a video from a link.
The problem occurs several times a day
After a while, everything returns to normal and the video works correctly
Has anyone encountered a similar problem?
GGSharing here for those who haven't seen :MeowHeartCloudflare:
1As a note for the Stream PM, I'd love some more documentation on how we can use
ad-url and also some further ways to control/customize it in some way. I'm not super familiar with how VAST works but any extra stuff that can be added here would be great
BHi, any Idea how to signed WebRTC Playback URL ? so only logged in people have access to webrtc whep url
