Dear Walshy
We’re reaching out with a deep sense of urgency and concern. Unfortunately, we’re unable to log in to the support platform using our Cloudflare dashboard credentials, which means we can’t respond under our original ticket. Because of this, we had no choice but to open a new one.
Our business is losing revenue every single day due to the videos being unavailable, and we’re truly struggling to find a solution. We had a similar situation last year, and your team was incredibly supportive in restoring the videos from your backup servers. That help meant the world to us.
We’re hoping—more than anything—that it’s possible to do the same again. We are willing to cover any costs necessary to make it happen. Please let us know if there’s anything we can do to expedite the process.
We appreciate your time, effort, and any help you can provide.
Warm regards,