That is a scammer pretending to be customer service, blud must have backed out immediately after seeing your account isn’t worth scamming. :Rd_muffin_laugh:
We will never ask for your password, for you to log in with your PUBG MOBILE account on any website, or for you to submit any online form for PUBG MOBILE support.
The only official PUBG MOBILE support and customer service team is in-game and service@pubgmobile.com.
If someone is impersonating or claims to be the customer service to convince you otherwise, block them and report them to Discord at https://dis.gd/report.