Heroic Games Launcher•3mo ago

DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line arg

I currently have 5 games installed, I've beat one, one works, and the other three are all broken different ways. 😭 One is giving me this error. I tried searching for it here on the server, but wasn't able to figure out what to do from it. (One seemed to be a Marvel Rivals thing where the game was being launched from the wrong directory? I'm not playing Rivals.) Logs attached.

nwtd_log.txt

55 Replies

deep-jade•3mo ago

Could you update to 2.16.1 and give a new log

other-emeraldOP•3mo ago

sure!

nwtd_log1.txt

like-gold•3mo ago

This is not a proper log PROTON_LOG=1 Add this env var Run with it This would create a heroic0steam log in your home dir

deep-jade•3mo ago

how?

like-gold•3mo ago

Because logs that are gotten with the way i described looks like this

steam-heroic-0.log

like-gold•3mo ago

Now compare with his one

deep-jade•3mo ago

there's more info yes but is it useful that depends on the issue

like-gold•3mo ago

Yes because i dont see NV gpu of his in his log and i need more info Only his Intel one gets listed

deep-jade•3mo ago

oh i didn't even see he had an nv lmao

like-gold•3mo ago

🐸

deep-jade•3mo ago

bros nvidia driver is gon

like-gold•3mo ago

Ye, i suspect some stuff like that but wanted to see a normal proton log first

other-emeraldOP•3mo ago

yeah, I've been wondering if the nvidia isn't being registered for some reason - on yet another game I have that is broken I have mangohud up bc it'll load but then freeze up, and it always shows 0% GPU I'll grab those logs

other-emeraldOP•3mo ago

nwtd_log2.txt

like-gold•3mo ago

Still not it

other-emeraldOP•3mo ago

can you tell me what's wrong? the logs do say PROTON_LOG is 1 does leaving WINEDEBUG in there somehow mess it up? I'll try tinkering in the meantime

like-gold•3mo ago

https://discord.com/channels/812703221789097985/1349026392318148758/1349399792677032037 This You have to go there and grab that log Clicking to view log button in Heroic doesnt grab that

other-emeraldOP•3mo ago

ah, missed the home dir part one sec

other-emeraldOP•3mo ago

steam-0.log

other-emeraldOP•3mo ago

I'll also throw in the log for Cyberpunk 2077, that's the one that'll launch but then hang

like-gold•3mo ago

Only Intel gpu there still and this proton is old

GE-Proton9-19-3-gec2fa8a9

other-emeraldOP•3mo ago

steam-1091500.log

like-gold•3mo ago

You should be using GE 9-25 or or 9-26

other-emeraldOP•3mo ago

that's really weird, bc I have 26, and it's set to use Proton-GE-latest

other-emeraldOP•3mo ago

other-emeraldOP•3mo ago

is there something I'm missing about which Proton is used?

like-gold•3mo ago

You need to click that refresh button It indicates there is a new version that you need to get via clicking that It doesnt auto update

other-emeraldOP•3mo ago

🤦‍♂️ I have my package manager always grab the latest, hadn't realized it isn't synced with Heroic, guess that means I have each Proton twice

like-gold•3mo ago

Lol

other-emeraldOP•3mo ago

I can probably find this, but do you know where I can set where Heroic looks for Proton? I can probably just sync them up found it, nvm Settings -> General -> Custom Wine/Proton Paths

like-gold•3mo ago

error] [nvidia.cpp:35] Nvidia module initialization failed: Driver/library version mismatch

error] [nvidia.cpp:35] Nvidia module initialization failed: Driver/library version mismatch

Your driver setup is busted most likely, try with newest GE still as some old proton versions had an issue that made dual gpu setups blow up

other-emeraldOP•3mo ago

got it, on it, but dl is taking forever thx

like-gold•3mo ago

Yw @CarriePikh Btw you know that with zen kernel you have to use nvidia-dkms package right nvidia one only works with arch kernel

other-emeraldOP•3mo ago

I'm on an arch kernel

like-gold•3mo ago

Kernel: Linux 6.12.10-zen1-1-zen #1 ZEN SMP PREEMPT_DYNAMIC Sat, 18 Jan 2025 02:26:52 +0000 x86_64

Kernel: Linux 6.12.10-zen1-1-zen #1 ZEN SMP PREEMPT_DYNAMIC Sat, 18 Jan 2025 02:26:52 +0000 x86_64

like-gold•3mo ago

From your log 🐸

other-emeraldOP•3mo ago

I'm confused bc I know this is an arch-based distro, zen is a different structure than arch? it looks like I have nvidia-dkms too, fwiw

like-gold•3mo ago

https://wiki.archlinux.org/title/Kernel It is not the default kernel, default kernel is linux one https://archlinux.org/packages/core/x86_64/linux/ https://archlinux.org/packages/extra/x86_64/linux-zen/

Kernel

like-gold•3mo ago

And no nvidia right? Because those two packages would be conflicting

other-emeraldOP•3mo ago

correct

like-gold•3mo ago

https://archlinux.org/packages/extra/x86_64/nvidia-utils/ You have this one as well?

other-emeraldOP•3mo ago

yes

like-gold•3mo ago

Then just do nvidia-smi And post screenshot of it

other-emeraldOP•3mo ago

Failed to initialize NVML: Driver/library version mismatch
NVML library version: 570.124

Failed to initialize NVML: Driver/library version mismatch
NVML library version: 570.124

like-gold•3mo ago

You rebooted after driver install right?

other-emeraldOP•3mo ago

most likely? idk, but will reboot now I would personally lol if the answer to all of this is turn it off and turn it on again

like-gold•3mo ago

Kek

other-emeraldOP•3mo ago

turning it off and turning it on again has at least progressed me to getting the game to run, will report back with any additional findings

like-gold•3mo ago

Just check nvidia-smi again If that is fine too, then problem solved

other-emeraldOP•3mo ago

apparently not out of the woods, now I can't get the game to open again, here's nvidia-smi:

+-----------------------------------------------------------------------------------------+
| NVIDIA-SMI 570.124.04             Driver Version: 570.124.04     CUDA Version: 12.8     |
|-----------------------------------------+------------------------+----------------------+
| GPU  Name                 Persistence-M | Bus-Id          Disp.A | Volatile Uncorr. ECC |
| Fan  Temp   Perf          Pwr:Usage/Cap |           Memory-Usage | GPU-Util  Compute M. |
|                                         |                        |               MIG M. |
|=========================================+========================+======================|
|   0  NVIDIA GeForce RTX 4070 Ti     Off |   00000000:01:00.0 N/A |                  N/A |
|ERR!  ERR! ERR!             N/A  /  N/A  |      15MiB /  12282MiB |     N/A      Default |
|                                         |                        |                 ERR! |
+-----------------------------------------+------------------------+----------------------+

+-----------------------------------------------------------------------------------------+
| Processes:                                                                              |
|  GPU   GI   CI              PID   Type   Process name                        GPU Memory |
|        ID   ID                                                               Usage      |
|=========================================================================================|
|  No running processes found                                                             |
+-----------------------------------------------------------------------------------------+

+-----------------------------------------------------------------------------------------+
| NVIDIA-SMI 570.124.04             Driver Version: 570.124.04     CUDA Version: 12.8     |
|-----------------------------------------+------------------------+----------------------+
| GPU  Name                 Persistence-M | Bus-Id          Disp.A | Volatile Uncorr. ECC |
| Fan  Temp   Perf          Pwr:Usage/Cap |           Memory-Usage | GPU-Util  Compute M. |
|                                         |                        |               MIG M. |
|=========================================+========================+======================|
|   0  NVIDIA GeForce RTX 4070 Ti     Off |   00000000:01:00.0 N/A |                  N/A |
|ERR!  ERR! ERR!             N/A  /  N/A  |      15MiB /  12282MiB |     N/A      Default |
|                                         |                        |                 ERR! |
+-----------------------------------------+------------------------+----------------------+

+-----------------------------------------------------------------------------------------+
| Processes:                                                                              |
|  GPU   GI   CI              PID   Type   Process name                        GPU Memory |
|        ID   ID                                                               Usage      |
|=========================================================================================|
|  No running processes found                                                             |
+-----------------------------------------------------------------------------------------+

other-emeraldOP•3mo ago

here's a log from trying to run, am I right that it looks like some kind of driver issue?

steam-0.log

like-gold•3mo ago

Look at those err err err You were being told that is some sort of driver issue And yes, that seems to be the case I guess purge all Nvidia packages, reboot system and then install once again after reboot

other-emeraldOP•3mo ago

something very weird is going on, now nvidia-smi has found the GPU again as I've been getting back in the groove, I have now remembered the ultimate weapon: turning it off again and on again repeatedly we'll see if this helps, thank you very much for your patience and help

like-gold•3mo ago

Well, yw but in that case you might be suffering from modules randomly not loading issue https://wiki.archlinux.org/title/Kernel_module#Early_module_loading

Gaming

Programming

DirectX 12 is not supported on your system. Try running without the -dx12 or -d3d12 command line arg

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