Can anyone help me with Cloudflare billing issues. Really confused with the billing system.

HHadgimoto i just wanted to buy the domain. Thats it. Can you give me some advice? or dir...

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Chaika•3/13/25, 1:41 AM

That domain's been registered since 2020. You'd have to reach out to the owner and see if they'd sell it to you, or use a broker service, usually not cheap though, espec not for any decent ones

VVnexpress Can anyone help me with Cloudflare billing issues. Really confused with the bill...

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Chaika•3/13/25, 1:41 AM

Any sort of billing issue/glitch needs a billing ticket, we can try to help by answering questions though

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Hadgimoto•3/13/25, 1:41 AM

when the domain came up it wasn't taken. i would of obviously seen that?

HHadgimoto when the domain came up it wasn't taken. i would of obviously seen that?

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Chaika•3/13/25, 1:42 AM

If you're adding a domain through the Account Home (screenshot below), you're just adding it to Cloudflare's dns/cdn service and not registering it (which is under Domain Registration)

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Chaika•3/13/25, 1:43 AM

just adding it through that doesn't require anything to initially add, but of course have to change nameservers to use the service

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Chaika•3/13/25, 1:43 AM

but yea
Domain Name: commonsense.ai
Creation Date: 2020-02-04T17:05:48Z

CChaika Any sort of billing issue/glitch needs a billing ticket, we can try to help by a...

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VnexpressOP•3/13/25, 1:44 AM

I don't have any outstanding invoices, but when I add a domain it always gives me the error:
could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.

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Chaika•3/13/25, 1:44 AM

?billing

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SuperHelpflare•3/13/25, 1:44 AM

Cloudflare's billing system is undergoing some changes/migration. During this period, you may notice extra bills, incorrect bills, or other issues.

To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support

Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.

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Chaika•3/13/25, 1:45 AM

Yea sadly only billing can fix that, and you can only reach them via tickets

CChaika If you're adding a domain through the Account Home (screenshot below), you're ju...

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Hadgimoto•3/13/25, 1:46 AM

this is where i bought it like purelylogic. The only difference is it say nameservers are incorrect. Namecheap and spaceship do not have this domain anywhere in their systems.

CChaika Yea sadly only billing can fix that, and you can only reach them via tickets

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VnexpressOP•3/13/25, 1:46 AM

I have created tickets and almost never get a response. All my payment pages are full of paid invoices and no outstanding balances.

HHadgimoto this is where i bought it like purelylogic. The only difference is it say names...

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Chaika•3/13/25, 1:48 AM

Do you see

commonsense.ai

commonsense.ai

commonsense.ai

commonsense.ai under Domain Registration -> Manage Domains? Do you have any emails about registering it/from registrar? Maybe you're misspelling it slightly?

VVnexpress I have created tickets and almost never get a response. All my payment pages are...

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Chaika•3/13/25, 1:51 AM

The billing queue/dept is super overloaded right now, they're trying to fix the underlying issues and bulk deal with tickets but it's just taking a super long time

CChaika The billing queue/dept is super overloaded right now, they're trying to fix the ...

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VnexpressOP•3/13/25, 1:53 AM

Oh yeah, I've been creating tickets for months, then they automatically close without any response other than the automated system.

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VnexpressOP•3/13/25, 1:56 AM

Every time I use CloudFlare's paid service I get stuck at the billing section. It would be fine if I just used the free service

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Chaika•3/13/25, 2:12 AM

It shouldn't be auto closed if you pick the billing category, unless you're picking a different category or not replying or something

CChaika It shouldn't be auto closed if you pick the billing category, unless you're pick...

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VnexpressOP•3/13/25, 2:23 AM

I have created 2 tickets and both were automatically closed even though the issue was not resolved. Today's issue is related to my newly registered domain. Previously, this domain may have belonged to someone else's account and they had not paid and I added that the domain would be blocked.

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geek•3/13/25, 6:12 AM

Hi Under what circumstances will the free plan be restricted? I have 30T of monthly data that needs to be distributed through CDN. Which plan should I purchase?

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Erisa•3/13/25, 6:12 AM

?crossposting

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SuperHelpflare•3/13/25, 6:12 AM

Please do not post your question in multiple channels/post it multiple times per the rules at #

welcome-and-rules. It creates confusion for people trying to help you and doesn't get your issue or question solved any faster.

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geek•3/13/25, 6:18 AM

So , Where should I go to get help？

Ggeek So , Where should I go to get help？

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Idle•3/13/25, 6:29 AM

#general-help and just wait for an answer

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Idle•3/13/25, 6:29 AM

or contact cf sales...

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Sizan2323•3/13/25, 8:17 AM

my cloudfare capctha verification stuck on

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Sizan2323•3/13/25, 8:17 AM

what can i do

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Sizan2323•3/13/25, 8:18 AM

its loading and loading

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Idle•3/13/25, 9:05 AM

?turnstile-issues

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SuperHelpflare•3/13/25, 9:05 AM

If you're having trouble passing Cloudflare Turnstile or Managed Challenges, you can try taking the following steps:

Check your browser and use a different one if necessary. Cloudflare challenges support the latest versions of popular browsers but some forks (such as Pale Moon) are not supported. See this link for more info: https://developers.cloudflare.com/fundamentals/get-started/concepts/cloudflare-challenges/#supported-browsers
Disable your browser extensions. Sometimes browser extensions can cause Cloudflare challenges to block your browser.
Scan your computer for malware (for example, using a free tool such as Malwarebytes). Sometimes malware can cause Cloudflare challenges to detect your computer as malicious and block it.

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inhuman7376•3/13/25, 10:25 AM

Hi guys, I was hoping someone could help me, it seems like my domain is being compromised. what can i do from my side?

 dig ****                                                                                                                                                                                                        

; <<>> DiG 9.20.6 <<>> ****
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 38714
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;****.                IN      A <NO IP ADDRESS>

;; Query time: 10 msec
;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
;; WHEN: Thu Mar 13 12:19:00 SAST 2025
;; MSG SIZE  rcvd: 51

    ~  dig ****                                                                                                                                                                                            

; <<>> DiG 9.20.6 <<>> ****
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 23076
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;****.                IN      A <NO IP ADDRESS>

;; ANSWER SECTION:
****. 205     IN      A       <server-ip>

;; Query time: 3 msec
;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
;; WHEN: Thu Mar 13 12:19:00 SAST 2025
;; MSG SIZE  rcvd: 67

 dig ****                                                                                                                                                                                                        

; <<>> DiG 9.20.6 <<>> ****
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 38714
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;****.                IN      A <NO IP ADDRESS>

;; Query time: 10 msec
;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
;; WHEN: Thu Mar 13 12:19:00 SAST 2025
;; MSG SIZE  rcvd: 51

    ~  dig ****                                                                                                                                                                                            

; <<>> DiG 9.20.6 <<>> ****
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 23076
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;****.                IN      A <NO IP ADDRESS>

;; ANSWER SECTION:
****. 205     IN      A       <server-ip>

;; Query time: 3 msec
;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
;; WHEN: Thu Mar 13 12:19:00 SAST 2025
;; MSG SIZE  rcvd: 67

 dig ****                                                                                                                                                                                                        

; <<>> DiG 9.20.6 <<>> ****
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 38714
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;****.                IN      A <NO IP ADDRESS>

;; Query time: 10 msec
;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
;; WHEN: Thu Mar 13 12:19:00 SAST 2025
;; MSG SIZE  rcvd: 51

    ~  dig ****                                                                                                                                                                                            

; <<>> DiG 9.20.6 <<>> ****
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 23076
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;****.                IN      A <NO IP ADDRESS>

;; ANSWER SECTION:
****. 205     IN      A       <server-ip>

;; Query time: 3 msec
;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
;; WHEN: Thu Mar 13 12:19:00 SAST 2025
;; MSG SIZE  rcvd: 67

 dig ****                                                                                                                                                                                                        

; <<>> DiG 9.20.6 <<>> ****
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: SERVFAIL, id: 38714
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;****.                IN      A <NO IP ADDRESS>

;; Query time: 10 msec
;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
;; WHEN: Thu Mar 13 12:19:00 SAST 2025
;; MSG SIZE  rcvd: 51

    ~  dig ****                                                                                                                                                                                            

; <<>> DiG 9.20.6 <<>> ****
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 23076
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 0, ADDITIONAL: 1

;; OPT PSEUDOSECTION:
; EDNS: version: 0, flags:; udp: 512
;; QUESTION SECTION:
;****.                IN      A <NO IP ADDRESS>

;; ANSWER SECTION:
****. 205     IN      A       <server-ip>

;; Query time: 3 msec
;; SERVER: 8.8.8.8#53(8.8.8.8) (UDP)
;; WHEN: Thu Mar 13 12:19:00 SAST 2025
;; MSG SIZE  rcvd: 67

E

EDDIN•3/13/25, 11:21 AM

Hi guys,
I recently connected my domain to Cloudflare. While my main domain works fine, I'm experiencing a 404 error with my subdomain. Could you please assist me in resolving this issue? Additionally, I’m having trouble with email delivery on my phone. Any help would be greatly appreciated.

Thank you!

Iinhuman7376 Hi guys, I was hoping someone could help me, it seems like my domain is being co...

A

az•3/13/25, 11:38 AM

what is the issue? and what is the domain ?

R

Rapid•3/13/25, 12:28 PM

Hiya, is there any news about the new distributed containers? I remember there was a talk about it back in cloudflare dev week

P

Peps•3/13/25, 12:58 PM

No news has been shared about it

P

Peps•3/13/25, 12:58 PM

Cloudflare's next dev week is next month again, so decent chance they may announce a limited/private beta of some sort during that for their containers product

S

Silvan•3/13/25, 1:29 PM

official partyserver announcement :pepe_pray:

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Silvan•3/13/25, 1:30 PM

(still not sure if its actually “by cf” now or still a sunil hussle)

PPeps Cloudflare's next dev week is next month again, so decent chance they may announ...

R

Rapid•3/13/25, 1:54 PM

Okay cool! can't wait for that

SSilvan (still not sure if its actually “by cf” now or still a sunil hussle)

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Peps•3/13/25, 2:12 PM

Hm seeing as partykit was acquired by CF a while ago, plus partyserver's repo mentions this Discord for updates (didn't see a channel for it, yet), I'm guessing its a official CF project as well.
But yeah I agree its a bit vague with the repo not being under CF's org (yet?)

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Peps•3/13/25, 2:12 PM

been tinkering around with partyserver a couple weeks ago, its pretty nice

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Peps•3/13/25, 2:13 PM

ah and the package author email is his CF email as well

PPeps Hm seeing as partykit was acquired by CF a while ago, plus partyserver's repo me...

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Silvan•3/13/25, 2:13 PM

i asked about a channel yesterday would be amazing!

do i get it right that partyserver is not just a v2 but also worker specific? (i never knew partykit worked “standalone”)

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Peps•3/13/25, 2:13 PM

so I can only guess it will eventually be fully transferred to CF

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Silvan•3/13/25, 2:14 PM

would explain the stabdalone cli for partykit i guess

SSilvan i asked about a channel yesterday would be amazing! do i get it right that part...

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Peps•3/13/25, 2:16 PM

I've not worked enough with partykit to really know the exact difference, but from what I can tell partyserver is supposed to give more flexibility/customisability compared to partykit.
Partykit worked a bit more out-of-the-box and handled things like the DO + wrangler.toml largely behind-the-scenes, but this new package seems to be more tailored towards use cases where you want to host it on your own Cloudflare account and have more customisability

S

Silvan•3/13/25, 2:17 PM

yea got the same impression which is exactly what i wanted!

P

Peps•3/13/25, 2:17 PM

https://x.com/threepointone/status/1821211121866756441

sunil pai (@threepointone) on X

The most common feature request for PartyKit was using it with other Cloudflare services: D1, Hyperdrive, R2, etc. And I didn't want to port over every one of them

So we built a

version that Just Works™ with Workers.

npm install partyserver

Docs: https://t.co/wDYrMmza4t

X

•

8/7/24, 3:45 PM

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Silvan•3/13/25, 2:17 PM

i will probably heavily use partyserver for my next project so i guess i can also contribute a but too it!

S

Silvan•3/13/25, 2:18 PM

oh totally missed that tweet. yea it has been around for longer than i expected :bibicat:

Can anyone help me with Cloudflare billing issues. Really confused with the billing system.

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