My account has been hacked and they rejected all of my requests

My UID is 540681035

Please look into my account recovery requests carefully, I have all the data needed and submitted them all, I did a recovery request through in game recovery tool, I submitted a PUBG MOBILE Community Support google form and I also emailed service@pubgmobile.com but nothing works, please look into it really carefully I spent so much on that account, Thank You.

Solution

Your request is currently being verified. We ask you to wait patiently in the mean time.

Jump to solution

Aapril My UID is 540681035 Please look into my account recovery requests carefully, I ...

balls•4/12/25, 5:09 PM

Sounds like a “you” problem

aprilOP•4/12/25, 5:10 PM

what does that mean? @balls

Aapril what does that mean? @balls

balls•4/12/25, 5:12 PM

Ion know ma’am.

Solution

Aapril My UID is 540681035 Please look into my account recovery requests carefully, I ...

delfin•4/12/25, 9:06 PM

Your request is currently being verified. We ask you to wait patiently in the mean time.

aprilOP•4/12/25, 10:33 PM

aprilOP•4/12/25, 10:34 PM

aprilOP•4/12/25, 10:35 PM

aprilOP•4/12/25, 10:36 PM

@delfin

delfin•4/12/25, 10:47 PM

Community support form result emails are sent from community@pubgm.cc.

Ddelfin Your request is currently being verified. We ask you to wait patiently in the me...

aprilOP•4/12/25, 10:53 PM

you mean this one is verifying my report from community support form? and not from the in game recovery tool?

delfin•4/12/25, 10:57 PM

You can check the sender's address from here. If it's not from community@pubgm.cc then that means that's your in-game claim's results.

Screenshot_2025-04-12-23-56-20-047_com.discord-edit.jpg

delfin•4/12/25, 10:59 PM

Nevertheless you should wait for the community form result email as the community requests are checked by the Operations Team.

aprilOP•4/12/25, 11:00 PM

okay then in the mean time I will wait for the result because I haven't got the one from the community support form I filled

aprilOP•4/12/25, 11:04 PM

thank you @delfin

Ddelfin Your request is currently being verified. We ask you to wait patiently in the me...

balls•4/13/25, 7:34 PM

He was hacking

Bballs He was hacking

aprilOP•4/14/25, 8:13 AM

what?

Aapril what?

delfin•4/14/25, 11:08 AM

Please don't mind that user, he is now banned.

aprilOP•4/15/25, 8:36 AM

I've sent an email to service@pubgmobile.com and put the data needed for my account recovery but I forgot to put my UID and they replied to me like this
@delfin

aprilOP•4/15/25, 8:38 AM

I want to resent the email with my UID but is it safe to do so? I'm questioning things because of this @delfin

Aapril I want to resent the email with my UID but is it safe to do so? I'm questioning ...

delfin•4/15/25, 1:14 PM

service@pubgmobile.com is the official email address for the customer service. The scammer announcement refers to when scammers spoof the customer service's email address and send players emails to convince them that they are a customer service representative.

You do not have to worry about this if you sent the email to service@pubgmobile.com first. We still suggest using the in-game recovery tool if you are able to. Here is the response a member of the PUBG MOBILE Operations Team provided about this:

It is possible for anyone to spoof our email addresses and make emails look like they come from us. However, only we can see emails sent to us, so if you reply to this, the scammer will not be able to reply back. This is why players should be using the in-game tool and wait patiently.

Ddelfin service@pubgmobile.com is the official email address for the customer service. T...

aprilOP•4/15/25, 1:15 PM

okay then, thank you

My account has been hacked and they rejected all of my requests

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