Account Recovery Help

I am attempting to recover my account that was hacked but it will only let me provide 1 screenshot as photo proof is there anything that can be done to submit more than 1 photo evidence? i just submit a claim

Solution

Please submit a recovery request from https://pubgmobile.live/support for assistance. You can add all of the purchase records as a video recording on this form.

If you wish to submit multiple screenshots via the in-game recovery tool, you can upload the images or other supportive materials to a website/application like Google Drive. After uploading the screenshots, you can copy the shareable link and include it in your response in the Account Recovery Tool. It is recommended that the link's permission is set to public.

Jump to solution

MikeyOP•4/20/25, 2:14 PM

Is there a online way to recover account better than using the recovery on pubg mobile app?

a•4/20/25, 2:36 PM

you only have 1 screenshot, i got almost all of my uc purchased receipt still rejected

Solution

MMikey I am attempting to recover my account that was hacked but it will only let me pr...

delfin•4/20/25, 6:41 PM

Ddelfin Please submit a recovery request from https://pubgmobile.live/support for assist...

MikeyOP•4/24/25, 2:40 PM

MikeyOP•4/24/25, 2:40 PM

what does this mean and what should i do now?

MikeyOP•4/24/25, 2:41 PM

For the original email the recovery email i accidentally made a lvl 1 new account. i went and deleted it today

MMikey Click to see attachment

delfin•4/24/25, 2:41 PM

Please submit a recovery request from https://pubgmobile.live/support for assistance.

Ddelfin Please submit a recovery request from https://pubgmobile.live/support for assist...

MikeyOP•4/24/25, 4:45 PM

I submitted a appeal using that form sunday how long does it usually take to get back to someone?

MikeyOP•4/24/25, 4:45 PM

the email in this is where i will get a reply from?

MMikey Click to see attachment

MikeyOP•4/24/25, 4:46 PM

noreply@pubgmobile.com - sent me this email im not sure if its the same or not can you please help me understand?

MMikey I submitted a appeal using that form sunday how long does it usually take to get...

delfin•4/24/25, 4:49 PM

You can expect to receive a response within 7 business days.

MMikey noreply@pubgmobile.com - sent me this email im not sure if its the same or not c...

delfin•4/24/25, 4:49 PM

The response to your request submitted through the community support form will be sent from community@pubgm.cc.

You can also check https://pubgmobile.live/status for the results.

MikeyOP•4/24/25, 4:50 PM

so when you attempt account recovery through the game app its different and takes less time? am i right on that understanding?

MikeyOP•4/24/25, 4:50 PM

then using the link you sent me

MikeyOP•4/24/25, 4:50 PM

im gonna try and look now

MMikey so when you attempt account recovery through the game app its different and take...

delfin•4/24/25, 4:53 PM

The average response time for the in-game recovery tool is also 7 working days.

Requests submitted through the in-game tool are verified by the customer service team, meanwhile the requests on the community support form are verified by Error on the operations team.

MikeyOP•4/24/25, 4:54 PM

whats the difference Delfin?

MikeyOP•4/24/25, 4:54 PM

thanks again for your support

MikeyOP•4/24/25, 4:57 PM

and thanks so much delphin i see on the status form im still being verified

delfin•4/24/25, 5:23 PM

They are two different teams that work on and support different areas of the game.

While most players, like yourself, contact the customer service team first when they face an issue they may not always be happy with the results. That is why there is a community support form in place.

EMON•4/25/25, 10:22 AM

I need to recover my account please help

MikeyOP•4/27/25, 8:25 PM

Via the status form I have been rejected although ive not received an email regarding my appeal? unusual they cleared through practically the whole list in a fort nite?

NamNamNam•4/28/25, 3:02 AM

umm hi..may i know why the reason they reject my recovery account pubg? they not tell me what wrong they rejected.

NamNamNam•4/28/25, 3:10 AM

i have full percases uc video, my old name, my friend , when did it register, what kind of phone..still got rejected..why? whyyyy?

NNamNamNam i have full percases uc video, my old name, my friend , when did it register, wh...

mazen•4/28/25, 3:31 AM

me to

delfin•4/28/25, 10:14 AM

We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected.

You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions.

NamNamNam•5/1/25, 5:59 PM

still got reject..how?

NamNamNam•5/1/25, 5:59 PM

is this the end?

delfin•5/1/25, 6:34 PM

Please refer to my message above.

Account Recovery Help

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