Videos don't play on the Android app (1.132.1 build.195)

Error stopping video: MissingPluginException(No implementation found for method getPlaybackPosition on channel me.albemala.native_video_player.api.3) This is visible on the logs if I increase logging. Anything I can do?
9 Replies
Immich
Immich6d ago
:wave: Hey @gürkan, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Alex Tran
Alex Tran6d ago
which phone model is this? are you using self-signed certificate?
gürkan
gürkanOP6d ago
oh I thought it didn't post until I ticked the stuff 🙂 OnePlus nord 2, and yes, self-signed daaamn direct ip connection worked. I'm missing something on the proxy so bad
shenlong-tanwen
More of a flutter problem really #16403
Immich
Immich6d ago
[Pull Request] fix(mobile): Remote video playback and asset download on Android with mTLS (immich-app/immich#16403)
gürkan
gürkanOP6d ago
The fact that adding my CA to Android's trusted user certificates means nothing to apps in general.. Not sure how I feel about this.
Zeus
Zeus6d ago
IMO the self signed cert battle has already been fought and (won/lost depending on your POV)
theneedfull
theneedfull3d ago
I opened a ticket on the same thing a day before you. I didn't get any responses, but I'm assuming that the problem is the same as this. I see in that github issue that someone put in a fix. Has the fix been added to the mobile app? Is there any other workaround other than using the direct IP address?
shenlong-tanwen
This might probably be the PR and other than direct access, there are not other workarounds but to wait for this to land on main

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