There is an abnormality when playing videos in the Microsoft Edge browser.
When playing a video that was vertically shot on a mobile phone in a browser, it will be played with a horizontal flip. However, videos shot horizontally on the mobile phone won't have this problem. Moreover, the live playback on an iPhone is correct. If you download the vertically shot video and play it, it will also play correctly. The problem only occurs when playing it in the Edge browser, while Safari plays it correctly. I'm using the Microsoft Edge browser, version 135.0.3179.98 (arm64).problem. Moreover, the live playback on an iPhone is correct. If you download the vertically shot video and play it, it will also play correctly. The problem only occurs when playing it in the Edge browser, while Safari plays it correctly.
Microsoft Edge browser, version 135.0.3179.98 (arm64).
Immich v1.132.1
ExifTool 13.00
Node.js v22.14.0
Libvips 8.16.1
ImageMagick 7.1.1-47
FFmpeg 7.0.2-7
7 Replies
:wave: Hey @风烛,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Do you have transcoding enabled?
would it be possible to send one of these videos (put it in a ZIP so Discord doesn't strip metadata)
I haven't transcoded it. I've turned off all transcoding functions.
yeah, if you don't transcode video, the browsers will play the raw MOV files differently
there is nothing we can do
And I've discovered a really amazing phenomenon. When I record the screen or take a screenshot, the video appears to be playing correctly, but in reality, it's not the case.
Try enabling transcoding, it should sort out most video rendering issues