Hello! We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions.
There is an organization called Consumer Arbitration Board in my country and I applied.If I win, what will be Tencent's attitude, how will they approach it?