Is anyone else experiencing problems with video deliverability? We have users raising tickets about

Is anyone else experiencing problems with video deliverability? We have users raising tickets about videos loading up to a certain point, but then the video stops (it freezes; it does not show as it is loading; it just freezes), and they are unable to watch no matter what they do (clear cache, restart computer, use a different browser, etc.). We tried to replicate this and it actually is true, even in cloudflare, the video does not run all the way to the end.

Tobias•6/11/25, 1:00 PM

what am i misunderstanding? why am i charged 250$ for no videos?

TTobias what am i misunderstanding? why am i charged 250$ for no videos?

1984 Ford Laser•6/11/25, 9:56 PM

You have selected 50k minutes of storage, which you pay for regardless of how much you use. Storage is $5 per 1k mins. The $0 per month number shown would be referring to the included minutes viewed of 0

OOnnyx Is anyone else experiencing problems with video deliverability? We have users ra...

1984 Ford Laser•6/11/25, 9:57 PM

Can you share a video an example?

11984 Ford Laser You have selected 50k minutes of storage, which you pay for regardless of how mu...

Tobias•6/11/25, 9:59 PM

For the others it shows the correct price, so this makes no sense

Tobias•6/11/25, 9:59 PM

This is the page.

Tobias•6/11/25, 9:59 PM

It clearly says, 0$ for 50k minutes, then the other prices.

1984 Ford Laser•6/11/25, 10:00 PM

Select custom, then set storage to lower number

1984 Ford Laser•6/11/25, 10:00 PM

I have no idea why its showing as $0

Tobias•6/11/25, 10:00 PM

The point is, it clearly said it's 0$, yet it suddenly billed me 250$.

Tobias•6/11/25, 10:00 PM

It says here, recurring 0$

TTobias The point is, it clearly said it's 0$, yet it suddenly billed me 250$.

1984 Ford Laser•6/11/25, 10:00 PM

Okay I can see that? File a billing support request

1984 Ford Laser•6/11/25, 10:01 PM

Make the change to avoid future charges and make a billing support request

Tobias•6/11/25, 10:02 PM

I know, that's not the issue since it was counted against the credits, so I won't file one.

I was just asking, why, surely it must not only be for me?

TTobias I know, that's not the issue since it was counted against the credits, so I won'...

1984 Ford Laser•6/11/25, 10:03 PM

You have credits available? Maybe that is why its showing as 0

Tobias•6/11/25, 10:03 PM

It was the same before I had credits

Tobias•6/11/25, 10:05 PM

All fine, it was just a question.

ajbeaven•6/11/25, 11:48 PM

@Tobias are you running an enterprise account? We are not. Where do you see the option to select storage capacity? This is what I see on the overview page:

Tobias•6/11/25, 11:49 PM

Nope, just a normal account. I guess just paying 5$ for workers doesn’t count as Enterprise :)

ajbeaven•6/11/25, 11:50 PM

I guess my account is borked then

Aajbeaven <@195181187994615810> are you running an enterprise account? We are not. Where d...

1984 Ford Laser•6/12/25, 8:52 AM

If you scroll to the bottom of your list of uploaded videos there will be a button to adjust storage

ajbeaven•6/12/25, 8:53 AM

Not for me, sadly:

Aajbeaven Not for me, sadly:

1984 Ford Laser•6/12/25, 8:55 AM

I mean the message is right there: '...please contact your account manager'

ajbeaven•6/12/25, 8:56 AM

I don't have an account manager because we're not an enterprise account.

ajbeaven•6/12/25, 8:58 AM

I have tried to send requests via normal support channels, about 10 or so over the last 6 months, but they're never answered. Probably leaving it to my non-existent account manager to pick up

Shin•6/12/25, 9:11 AM

Hi,
I'd appreciate if somebody educates me on Cloudflare Stream storage capacity.
My Cloudflare Stream dashboard shows
---
Storage Capacity
You have 54 videos in your Stream library.
You have 843 minutes of video content in your Stream library.
Your storage capacity is 3,000 minutes (72% remaining).
---
However, I received a warning email after uploading 30 minute video.
---
You are using 83% of your Stream storage capacity. Once you have used 100% of your storage, you will not be able to upload new videos to Stream.

You are subscribed for 3000 minutes of storage and you have 504 minutes remaining.

To add more storage, visit the Stream Dashboard.
---
Is Dashboard broken? Or is notification threshold broken?

Aajbeaven I have tried to send requests via normal support channels, about 10 or so over t...

1984 Ford Laser•6/12/25, 9:13 AM

Honestly yeah sounds like account is broken. Have you tried making a new one and seeing if that works?

ajbeaven•6/12/25, 9:14 AM

I mean, I could - but I really don't want to migrate all my websites to a new account if possible. Based on the other examples shown, like you say, there should just be a button

1984 Ford Laser•6/12/25, 11:10 AM

This is what mine looks like for context

1984 Ford Laser•6/12/25, 11:50 AM

Not sure if this is a bug, still investigating, but most HLS players can't work with the M3U8 manifest generated by Live Instant Clipping. I'm trying to nail down which part of the initial manifest is causing issues, but when providing a specific rendition's manifest the loading issues are gone

1984 Ford Laser•6/13/25, 7:56 AM

Are restream outputs for a Live Input sent before or after being encoded?

SAPP • Đoàn Quang Cường•6/13/25, 9:28 AM

Hi,
I’ve been experiencing intermittent segment errors (canceled) when streaming my video since yesterday (June 12). The video freezes and doesn’t continue loading. I’m not sure if it’s related to the Cloudflare outage on June 12.

SSAPP • Đoàn Quang Cường Hi, I’ve been experiencing intermittent segment errors (canceled) when streaming...

1984 Ford Laser•6/13/25, 10:04 AM

When did you most recently get errors? Any outage related errors were sorted 12ish hours ago

SAPP • Đoàn Quang Cường•6/13/25, 10:05 AM

@1984 Ford Laser At the moment, I’m still experiencing the issue.

1984 Ford Laser•6/13/25, 10:06 AM

With a specific video or across your account?

11984 Ford Laser With a specific video or across your account?

SAPP • Đoàn Quang Cường•6/13/25, 10:08 AM

I’ve tested it with multiple videos with my account and encountered the same issue.
It only happens occasionally, not every time.
Before June 12, I almost never experienced this problem.

SAPP • Đoàn Quang Cường•6/13/25, 10:10 AM

1984 Ford Laser•6/13/25, 10:10 AM

Same for newly uploaded videos? Seems like a weird issue for sure

11984 Ford Laser Same for newly uploaded videos? Seems like a weird issue for sure

SAPP • Đoàn Quang Cường•6/13/25, 10:12 AM

Yes, even videos I just uploaded are experiencing the same issue.

SamoSadlaker•6/14/25, 1:33 PM

I'm experiencing some strange issues with my stream. I've tried various settings — with and without low latency — and also adjusted OBS settings based on an older question related to the "green screen" problem. I even created a new live input, since the previous one showed an Internal Server Error.

Basically, when I start streaming from OBS, the stream works for the first 8 seconds, but then a green screen appears.

1984 Ford Laser•6/15/25, 12:32 AM

What are your settings on OBS?

1984 Ford Laser•6/15/25, 1:18 AM

I wish that live videos would support GIF thumbnails once they turn into VODs. I assume the gif thumbnail endpoint checks if the liveInputliveInput field is filled or not and denies the request, regardless of whether its still actually live or not

11984 Ford Laser What are your settings on OBS?

SamoSadlaker•6/15/25, 9:38 AM

1984 Ford Laser•6/15/25, 10:04 AM

Try a keyframe interval of 3 and a profile of main/baseline. Otherwise I would say its related to your hardware/software in some way

1984 Ford Laser•6/15/25, 11:41 AM

Has anyone used Live Instant Clipping and know any tips to speed up processing time? It's a minimum of 7 seconds to produce an MP4 clip currently which is too slow for my use case

11984 Ford Laser Try a keyframe interval of 3 and a profile of main/baseline. Otherwise I would s...

SamoSadlaker•6/15/25, 12:46 PM

It works now, thanks for your help

SamoSadlaker•6/15/25, 6:13 PM

Do you know why it's not possible to use Cloudflare's player when using allowedOrigins? The video below uses Video.js and works fine

SSamoSadlaker Do you know why it's not possible to use Cloudflare's player when using allowedO...

1984 Ford Laser•6/15/25, 9:49 PM

Do you know what allowedOrigins does?

11984 Ford Laser Same for newly uploaded videos? Seems like a weird issue for sure

SAPP • Đoàn Quang Cường•6/16/25, 1:13 AM

Have you checked this issue for me yet?
I'm still experiencing this error when watching the video.
This causes the video to freeze for a long time before resuming, which affects the viewer's experience.

SSAPP • Đoàn Quang Cường Have you checked this issue for me yet? I'm still experiencing this error when w...

1984 Ford Laser•6/16/25, 1:15 AM

Not really much I can check when I dont work for Cloudflare, I was just trying to provide some troubleshooting tips

11984 Ford Laser Not really much I can check when I dont work for Cloudflare, I was just trying t...

SAPP • Đoàn Quang Cường•6/16/25, 1:18 AM

Oh, sorry. Thanks for the advice!

Is anyone else experiencing problems with video deliverability? We have users raising tickets about

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