Neon•5mo ago

Compute hours

I've got this email:

Follow-up: You've used more compute than your free plan allows

Your account has used more compute than your free plan allows. Your app may not be able to connect to your database.

Upgrade to Launch ($5/month minimum, pay-as-you-go) to avoid any disruption.

What does that mean exactly? I can still query by the way.

Also, in my dashboard, I see 0/50 compute hours since 15 August, but in my overview I see 45 hours. How does this work? If I reach 50 hours I'm done? Do I have to upgrade? #

verbal-lime•8/23/25, 2:15 PM

Likewise yet my compute usage is basically zero. What is going on with this bug? https://discord.com/channels/1176467419317940276/1408449960843677696/1408460978051485708

instant-harlequin•8/23/25, 5:45 PM

If you're getting an out of compute error, but you haven't used much since the pricing update, it's most likely the bug we're working on.
Once it's fixed, each free tier project will have 50 CU per month, and shut down after that. Once you've used up the project's allotted 50 CU, your only option to keep using it that month is to upgrade plans

foolish-indigoOP•8/23/25, 8:28 PM

Okay, since August 15 it seems that I have 0 compute hours. So should I care about that only? I mean I should upgrade only if it says that I've used 50+/50 per month? So the email I received is irrelevant?

dual-salmon•8/23/25, 9:37 PM

My web app is now down but my dashboard is showing zero compute hours! This seems like a bad bug if I can't figure out usage and I'm taken offline.

dual-salmon•8/23/25, 9:39 PM

Actually, I can see compute hours calculated in the branch overview.

verbal-lime•8/23/25, 11:03 PM

We also have an outage on one of our apps. @Sam will upgrading resolve “the bug” or is the metering system not working at all for my project?

primary-violet•8/24/25, 2:17 AM

Also, in my dashboard, I see 0/50 compute hours since 15 August

Apologies about that. This seems to be a bug. I reported it and on-call is investigated. Sorry about the confusion this is causing

primary-violet•8/24/25, 2:19 AM

If I reach 50 hours I'm done? Do I have to upgrade? #

This has always been the case on the free tier. Previously you had 190 CU/h per month for your account. Now you have 50 CU/h per project (10 projects) instead. This change was made Aug 14. If you hit the limits, you do have to update if you wan to keep working on your project this month.

primary-violet•8/24/25, 2:23 AM

I mean I should upgrade only if it says that I've used 50+/50 per month? So the email I received is irrelevant?

We send you warning message if you're close to approaching your free tier limits on one of your projects. This is meant as a heads-up. Sorry if this is confusing, especially in combination with the dashboard UI bug. We already flagged the emails to change the wording and make them more clear

primary-violet•8/24/25, 2:24 AM

My web app is now down but my dashboard is showing zero compute hours! This seems like a bad bug if I can't figure out usage and I'm taken offline.
Actually, I can see compute hours calculated in the branch overview.

Hi @Jamie McHale , yeah very sorry same UI bug.

primary-violet•8/24/25, 2:24 AM

We also have an outage on one of our apps. @Sam will upgrading resolve “the bug” or is the metering system not working at all for my project?

Metering system is not affected. The UI shows wrong (usually 0 used) compute hours and on the free tier your database rejects connections once limits hit. Upgrade will unblock this as there are no more compute/storage limits, just usage-based billing.

ordinary-sapphire•8/24/25, 3:26 AM

Same issue here , dashboard shows 0 but got an email and now my app is down

ordinary-sapphire•8/24/25, 3:26 AM

Is the bug fixed?

Pprimary-violet > We also have an outage on one of our apps. @Sam will upgrading resolve “the bu...

dual-salmon•8/24/25, 7:22 AM

I have upgraded (as I was intending to do now that the pricing has changed) - the issue here was when I got my upgrade cycle I quickly logged in, saw zero usage and figured that the cycle had reset and that I had time to upgrade. Instead, my app was cut off at the weekend with little warning. It'd be good to give a bit of grace to people with this!

Oordinary-sapphire Is the bug fixed?

primary-violet•8/24/25, 7:38 AM

Not fixed. Oncall is informed

Ddual-salmon I have upgraded (as I was intending to do now that the pricing has changed) - th...

primary-violet•8/24/25, 7:40 AM

Absolutely. We’re now sending out warning emails but as OP points out, those can also be confusing. Iterating on this. Thanks for the feedback

ordinary-sapphire•8/24/25, 1:22 PM

@Andre Landgraf can we reset all the plans in the mean time? So the apps are not shut down completely?

ordinary-sapphire•8/24/25, 1:56 PM

I can’t even connect to the db to back it up

Oordinary-sapphire I can’t even connect to the db to back it up 😭

primary-violet•8/24/25, 3:13 PM

I DMed you to support on this

primary-violet•8/24/25, 8:21 PM

UI bug should be fixed now! Whenever you have time, please check if it now shows the compute usage correctly and let us know if there are still issues

Thanks for reporting the issues and apologies for the confusion this caused.

ordinary-sapphire•8/24/25, 10:59 PM

Thank you

injured-turquoise•8/25/25, 5:10 PM

i used my complete 50 compute hours, an want to upgrade to Launch plan, Will i be charged for this previous 50 as well, also will my billing cycle for the new launch plan will start from the day i purchase or it will remain same as earlier and reset on 1st of the next month.
also i needed some assistance with calculation of CU on my existing projects

instant-harlequin•8/25/25, 7:33 PM

You will not be charged for the 50CU you used part of your free plan, and the billing goes from first of the month to last, with the first month pro-rated based on when you started.

injured-turquoise•8/25/25, 7:35 PM

how can i calculate my forecasted price for db

instant-harlequin•8/25/25, 7:36 PM

It's fully usage based, so it depends how much storage and compute you plan to use.
You can check out the price per CU and storage here

Neon

Pricing — Neon

Neon brings serverless architecture to Postgres, which allows us to offer you flexible usage and volume-based plans.

injured-turquoise•8/25/25, 7:43 PM

I'm quite new in development and wanted a little help understand this calculation

injured-turquoise•8/25/25, 7:44 PM

i'm aware about 0.14$ per CU hour

injured-turquoise•8/25/25, 7:44 PM

but how is it calculated for my db, i still don't understand that

instant-harlequin•8/25/25, 7:47 PM

If your database is running on 0.25 vCPU for 4h, that would consume 1 CU. Likewise, if you ran a 1vCPU instance for 1h, that would also consume 1CU. The great part about Neon is that it can scale to zero, so it there's been no activity in 5 minutes, it scales down to 0vCPU and doesnt cost anything.

injured-turquoise•8/25/25, 8:05 PM

injured-turquoise•8/25/25, 8:05 PM

can you help me count my per hour cost

instant-harlequin•8/26/25, 2:40 AM

It's impossible to say from that, I'd need to see your vCPU vs time chart over a long enough period to give you a good estimate. Also, change your prod branch to be able to autosize down to 0.25vCPU, not 1vCPU.

Iinjured-turquoise Click to see attachment

injured-turquoise•8/26/25, 6:56 AM

can we calculate price of this much usage in Launch plan, as this instance was created on 2nd of Aug and got suspended on 2025-08-25 14:23:13 +05:30

instant-harlequin•8/26/25, 1:12 PM

That's 50CU usage over 25 days, so basically a month. That would work out to 7$ a month. However, you would probably be below the 5$ minimum spend after changin the prod instance to a min of 0.25vCPU

injured-turquoise•8/27/25, 11:48 AM

Thank you so much @Sam

Compute hours

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