Understandable, @4HxTruSerum. Please provide your feedbacks in #old.

A

AnandÀK•11/21/20, 2:41 PM

My Pubg I'd got banned

P

PUBG MOBILE•11/21/20, 2:41 PM

@AnandÀK:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

P

pubgm-blaxk•11/21/20, 2:45 PM

The data are incorrect and with the statistics you have to restart the whole game

J

Jewlsy_bro•11/21/20, 2:56 PM

Hi @Tencent,

I am once again contacting you regarding your Midasbuy website. The account creation system is broken. I cannot create an account by normal means (regular account creation, not via Facebook creation).

The error code that is returned when putting in the email verification code is 1099 I believe. It states that the system is busy.

This issue has being going on for at least a week.

Account creation was tested on Apple iOS Safari and PC Microsoft Edge browsers. Also tested with browsers in private and non-private browsing modes.

Please have website developers look into it and resolve it.

Kind regards,
Jewlsy_bro

@Error

R

Rebel•11/21/20, 2:58 PM

@Jewlsy_bro Contact their customer service please
help@midasbuy.com

J

Jewlsy_bro•11/21/20, 3:02 PM

@Rebel I have contacted their Customer Service E-Mail before.

They are useless and only send back automated junk and close the ticket.

@Error

J

Jo0odE•11/21/20, 3:05 PM

ÖŹxRedjon
5117295020‪
This is my name and Id received the Band for a day and I want to know the reason

P

PUBG MOBILE•11/21/20, 3:05 PM

@Jo0odE:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

PPiston Understandable, @4HxTruSerum. Please provide your feedbacks in #old.

4

4HxTruSerum•11/21/20, 3:06 PM

Thank you for understanding my point, I have posted the issue under feedback section. Should I continue playing or stop until I get the solution ? Is there any chance that the matches I play In North America getting transferred under Asia in future or vice versa.

D

Deleted User•11/21/20, 3:07 PM

may I know, can I upgrade my RP Elite Pass, to RP Elite Plus by gift?

-

-MOON!•11/21/20, 3:07 PM

Hello, I have a problem accessing my account in the game. I cannot access it. The Facebook account has been closed, and the Gmail account has also been closed, and now I have not been able to access my account for more than 30 days.

DDeleted User may I know, can I upgrade my RP Elite Pass, to RP Elite Plus by gift?

4

4HxTruSerum•11/21/20, 3:09 PM

If your friend has sent you the RP as gift you can collect that from your in game mail, then going in to your Inventory and use the RP season 16. Wish you good gaming this season.

K

kevinn•11/21/20, 3:10 PM

why does my gyro keep going opposite side, for example if i turn my phone upwards, my crosshair goes downwards.

--MOON!Hello, I have a problem accessing my account in the game. I cannot access it. Th...

A

AL_Freoon•11/21/20, 3:10 PM

This problem, the only solution is that Facebook is working so that you can access and play again, in the company's view that your Facebook account is the one that proves the ownership of your account is to start working again or start a new account

Kkevinn why does my gyro keep going opposite side, for example if i turn my phone upward...

4

4HxTruSerum•11/21/20, 3:11 PM

Try turning off the gyro, restart the game and turn gyro on

K

kevinn•11/21/20, 3:11 PM

ok

K

kevinn•11/21/20, 3:11 PM

thank you

Kkevinn why does my gyro keep going opposite side, for example if i turn my phone upward...

D

Deleted User•11/21/20, 3:11 PM

just shake ur phone, it works for me. lol

DDeleted User just shake ur phone, it works for me. lol

K

kevinn•11/21/20, 3:11 PM

i did that and then it happens again

44HxTruSerum Thank you for understanding my point, I have posted the issue under feedback sec...

P

PistonOP•11/21/20, 3:14 PM

Fantastic, thank you for doing so, it would be very helpful for the community team when they review it in #old. As aforementioned in the Dev Log, your data should be transferred to the new server that you select in the future.

Feel free to contact the customer service for assistance to reset your server selection cooldown as a one-time service.

PPiston Fantastic, thank you for doing so, it would be very helpful for the community te...

4

4HxTruSerum•11/21/20, 3:16 PM

Thanks, but I am still confused that will my Asia data (crown 1) will be transferred to North America (Diamond 3) or the customer service will reset my current server (North America) to Asia to continue earning ratings beyond Crown 1.

44HxTruSerum If your friend has sent you the RP as gift you can collect that from your in gam...

D

Deleted User•11/21/20, 3:16 PM

Thank you for the reply, but is it possible tho? cuz it state there, if I have RP Elite, I can't buy the RP Elite Plus.

R

Rock47•11/21/20, 3:18 PM

If you have RP ELITE then you won't be able to upgrade. And the RP your friend sends to you will change to RP points.

DDeleted User Thank you for the reply, but is it possible tho? cuz it state there, if I have R...

4

4HxTruSerum•11/21/20, 3:18 PM

That is right, we only get one chance to select the RP pack type, which can't get upgraded or degraded further, sorry to hear about that. The sender gets a warning before buying the RP for receiver to make sure the recipient does not have the RP( any of the two types).

D

Death.•11/21/20, 3:19 PM

Help pls

Screenshot_20201121_173258_com.tencent.ig.jpg1.36MB

44HxTruSerum Thanks, but I am still confused that will my Asia data (crown 1) will be transfe...

P

PistonOP•11/21/20, 3:19 PM

Will confirm it with you when I have a more solid information. I will mention you, in this channel, should I receive an update of your inquiry.

PPiston Will confirm it with you when I have a more solid information. I will mention yo...

4

4HxTruSerum•11/21/20, 3:20 PM

Surely you can , thank you so much. Let me know if you need further information.

P

PistonOP•11/21/20, 3:21 PM

Of course. Thank you for the cooperation.

PPiston Of course. Thank you for the cooperation.

4

4HxTruSerum•11/21/20, 3:23 PM

You're welcome. Until I hear back something under in game customer service, will the matches I play now onwards get counted under Asia? Currently they are showing under North America even if the leader is from Asia.

R

raykotr•11/21/20, 3:23 PM

This kind of players reduce the quality of the game..

Mi_10-2020-11-21-17-21-06-1.m4v23.26MB

S

SMOOKIII•11/21/20, 3:24 PM

Any info about indian version

M

mammu.•11/21/20, 3:24 PM

We only provide support for Global English version of PUBG MOBILE here, @SMOOKIII.

S

SMOOKIII•11/21/20, 3:24 PM

@mxhmd? ok thnq

M

mammu.•11/21/20, 3:25 PM

You do not have a gun, @Death.?

D

Death.•11/21/20, 3:25 PM

Yes

M

mammu.•11/21/20, 3:26 PM

You're very welcome, @SMOOKIII.

44HxTruSerum You're welcome. Until I hear back something under in game customer service, will...

P

PistonOP•11/21/20, 3:26 PM

I believe your current selected server is North America correct? If so, your final earnings or deduction when completing a match will be counted towards your own server—that is North America—regardless of which server you played on.

A

ABBZY•11/21/20, 3:29 PM

Why isnt pubg unlinking email form my account.

K

Kenn•11/21/20, 3:30 PM

if i played random and i just realized my teammate is cheater in the middle of the game. what should i do? will i get banned?

K

Kenn•11/21/20, 3:30 PM

but we met in matching, not party

A

ABBZY•11/21/20, 3:31 PM

hello any @Moderator here?

P

PistonOP•11/21/20, 3:31 PM

Did you contact the customer service yet, @ABBZY?

H

Hejteri Owner Stjepan•11/21/20, 3:32 PM

When crew challenge comes?

A

ABBZY•11/21/20, 3:32 PM

@Piston I contacted them on september 16th

KKenn if i played random and i just realized my teammate is cheater in the middle of t...

P

PistonOP•11/21/20, 3:33 PM

You will not get suspended if you are randomly matched with a teammate who is cheating, you are also recommended to report the teammate once the match ends. However, repeatedly teaming up with a cheater will get your account suspended, for a minimum of 7 days.

P

PistonOP•11/21/20, 3:33 PM

Could you send a screenshot of the conversation you have with the customer service, @ABBZY?

H

Hejteri Owner Stjepan•11/21/20, 3:34 PM

@Piston can i know whem comes crew challenge

PPiston I believe your current selected server is North America correct? If so, your fin...

4

4HxTruSerum•11/21/20, 3:34 PM

Yes you're right. Alright, thanks for replying. So I believe there was some technical problem that the 88 matches didn't get counted in North America.

P

PistonOP•11/21/20, 3:34 PM

No ETA, @Hejteri Owner Stjepan.

H

Hejteri Owner Stjepan•11/21/20, 3:34 PM

What is ETA?

Understandable, @4HxTruSerum. Please provide your feedbacks in #old.

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