Please contact the customer service via the in-game settings for further assistance, @итачи.

AABBZY @итачи noone help u here. my account gone too

И

итачи•11/21/20, 3:54 PM

why won't anyone help? why then was this group created?

A

ABBZY•11/21/20, 3:55 PM

waste of time here bro. belive me i did everything. for 2 months every day noone helps

DDyno Please contact the customer service via the in-game settings for further assista...

И

итачи•11/21/20, 3:55 PM

I applied, nobody helped me

Z

Zodiac•11/21/20, 3:56 PM

Pubg mobile kab launch karoge BC...!

D

DynoOP•11/21/20, 3:56 PM

Please do not use languages other than English, @Zodiac. Refer to subpoint 3.1 in #guidelines for regional communities.

A

Anime Protagonist•11/21/20, 3:56 PM

Hello, is there something called “layout comparison”? If so, where do you find it?

Z

Zodiac•11/21/20, 3:56 PM

Tuze samaj nahi aati kya be

P

Piston•11/21/20, 3:56 PM

Please use English, @Zodiac.

AABBZY waste of time here bro. belive me i did everything. for 2 months every day noone...

И

итачи•11/21/20, 3:56 PM

I got you, pabg dump

K

kyoshiro•11/21/20, 3:57 PM

hi there my recruitment chat show no team but only green room that host by people

S

simar•11/21/20, 3:57 PM

586651680 ＪＥＲＲＹīĪ Chester

C

CW•11/21/20, 3:57 PM

What is the way to change the wrongly selected server? Find a solution.

P

Piston•11/21/20, 3:57 PM

Please check your filter settings, @kyoshiro.

20201116_024927.jpg225.09KB

D

DynoOP•11/21/20, 3:57 PM

Hello, @King (Տ)!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the

Tier Overview

Tier Overview

section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

S

simar•11/21/20, 3:58 PM

586651680 Chester teaming up in solo matchs

P

Piston•11/21/20, 3:58 PM

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @CW.

Please refer to the pinned messages of this channel for further instructions.

И

итачи•11/21/20, 3:58 PM

pubg mobile developers so you die

S

Supreme Rohit ULTRA Max Pro•11/21/20, 3:59 PM

IMG_20201121_172519_935.jpg69.87KB

PPiston If you have unintentionally entered a different server, please contact the custo...

C

CW•11/21/20, 3:59 PM

I sent a message to the in-game Support department, there is no result. This shouldn't be too difficult to change. Stop pretending to be an impossible task.

И

итачи•11/21/20, 4:00 PM

help me, my account hacked!

P

Piston•11/21/20, 4:00 PM

It should be reset on Tuesday or later, @CW. Please be patient.

И

итачи•11/21/20, 4:00 PM

help me, mu account hacked

И

итачи•11/21/20, 4:00 PM

HELP ME!

P

Piston•11/21/20, 4:00 PM

You should contact the customer service for further assistance in this regard, @итачи, and the customer service of your social media and/or e-mail account in question. Please refer to FAQ 5.3 in #faq.

N

NATEEEE :D•11/21/20, 4:01 PM

Hi! My account has been hacked, but thankfully I managed to get the hacker out of my account. Only problem is he connected his twitter to my account. How do I unlink it?

PPiston It should be reset on Tuesday or later, @CW. Please be patient.

C

CW•11/21/20, 4:01 PM

So will we be able to change Tuesday again?

PPiston You should contact the customer service for further assistance in this regard, @...

И

итачи•11/21/20, 4:01 PM

can you be more specific?

CCW So will we be able to change Tuesday again?

P

Piston•11/21/20, 4:01 PM

Tuesday or later.

K

kyoshiro•11/21/20, 4:01 PM

how come at the recruitment chat it only display green room that host by players?

NNATEEEE :D Hi! My account has been hacked, but thankfully I managed to get the hacker out o...

P

Piston•11/21/20, 4:01 PM

You may refer to FAQ 2.5 in #faq.

PPiston You should contact the customer service for further assistance in this regard, @...

И

итачи•11/21/20, 4:02 PM

I have already contacted 1 time, they told me that they would help in an hour, in the end, no one helped me with anything and do not answer messages!

P

Piston•11/21/20, 4:03 PM

Send them another message, @итачи. Your account is your responsibility, and you should never share your e-mail or passwords to third-parties.

PPiston Send them another message, @итачи. Your account is your responsibility, and you ...

И

итачи•11/21/20, 4:04 PM

Screenshot_20201121_180427_com.discord.jpg527.66KB

Screenshot_20201121_180434_com.discord.jpg384.87KB

Screenshot_20201121_180440_com.discord.jpg399.93KB

P

Piston•11/21/20, 4:06 PM

That is a user who attempts to impersonate a Tencent Games Staff and have been suspended from the server, @итачи. Please only contact the in-game customer service for further assistance, because we are unable to assist you with account related issues on Discord.

A

Andrea99•11/21/20, 4:06 PM

Screenshot_2020-11-21-16-50-35-286_com.tencent.ig.jpg473.42KB

[

[ WIN ESPORTS ] 7AJI•11/21/20, 4:06 PM

image0.png3.54MB

[

[ WIN ESPORTS ] 7AJI•11/21/20, 4:06 PM

Whyyy Pubg Whyy

[[ WIN ESPORTS ] 7AJI Click to see attachment

D

Deleted User•11/21/20, 4:06 PM

my friend got same msg in PUBG KR today , he plays on ios ipad

[

[ WIN ESPORTS ] 7AJI•11/21/20, 4:07 PM

And Data Changed I’m Bronze Without Reasonnn

PPiston That is a user who attempts to impersonate a Tencent Games Staff and have been s...

И

итачи•11/21/20, 4:07 PM

I already wrote in support of the game itself, and no one answers me, they wrote that they would answer me soon, and in the end no one answered me, I wrote 4 times

[

[ WIN ESPORTS ] 7AJI•11/21/20, 4:07 PM

I play for point :Pleading:

D

DynoOP•11/21/20, 4:07 PM

Hello, @Supreme Rohit ULTRA Max Pro!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the

Tier Overview

Tier Overview

section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

AAndrea99 Click to see attachment

D

Deleted User•11/21/20, 4:08 PM

7day ban , maybe you played with cheaters

A

Andrea99•11/21/20, 4:08 PM

I mean really guys why the securrity system is inaccurate why he ban the wrong people juat aaying whoever progammed this new system protection u did a great job by removing a lot of hackers but just saying most of my friends got banned for 1 week and we dont violaye any of the refulations above

P

PUBG MOBILE•11/21/20, 4:08 PM

@Andrea99:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

[

[ WIN ESPORTS ] 7AJI•11/21/20, 4:09 PM

I don’t play with cheaters

[

[ WIN ESPORTS ] 7AJI•11/21/20, 4:09 PM

I got banned for 1 days And Data changed:Pleading:

P

PUBG MOBILE•11/21/20, 4:09 PM

@[ WIN ESPORTS ] 7AJI:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

И

итачи•11/21/20, 4:09 PM

@Piston answer something

И

итачи•11/21/20, 4:10 PM

thank you....

Please contact the customer service via the in-game settings for further assistance, @итачи.

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