Hi! My account has been hacked, but thankfully I managed to get the hacker out of my account. Only p

PPiston It should be reset on Tuesday or later, @CW. Please be patient.

C

CW•11/21/20, 4:01 PM

So will we be able to change Tuesday again?

PPiston You should contact the customer service for further assistance in this regard, @...

И

итачи•11/21/20, 4:01 PM

can you be more specific?

CCW So will we be able to change Tuesday again?

P

Piston•11/21/20, 4:01 PM

Tuesday or later.

K

kyoshiro•11/21/20, 4:01 PM

how come at the recruitment chat it only display green room that host by players?

NNATEEEE :D Hi! My account has been hacked, but thankfully I managed to get the hacker out o...

P

Piston•11/21/20, 4:01 PM

You may refer to FAQ 2.5 in #faq.

PPiston You should contact the customer service for further assistance in this regard, @...

И

итачи•11/21/20, 4:02 PM

I have already contacted 1 time, they told me that they would help in an hour, in the end, no one helped me with anything and do not answer messages!

P

Piston•11/21/20, 4:03 PM

Send them another message, @итачи. Your account is your responsibility, and you should never share your e-mail or passwords to third-parties.

PPiston Send them another message, @итачи. Your account is your responsibility, and you ...

И

итачи•11/21/20, 4:04 PM

Screenshot_20201121_180427_com.discord.jpg527.66KB

Screenshot_20201121_180434_com.discord.jpg384.87KB

Screenshot_20201121_180440_com.discord.jpg399.93KB

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Piston•11/21/20, 4:06 PM

That is a user who attempts to impersonate a Tencent Games Staff and have been suspended from the server, @итачи. Please only contact the in-game customer service for further assistance, because we are unable to assist you with account related issues on Discord.

A

Andrea99•11/21/20, 4:06 PM

Screenshot_2020-11-21-16-50-35-286_com.tencent.ig.jpg473.42KB

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[ WIN ESPORTS ] 7AJI•11/21/20, 4:06 PM

image0.png3.54MB

[

[ WIN ESPORTS ] 7AJI•11/21/20, 4:06 PM

Whyyy Pubg Whyy

[[ WIN ESPORTS ] 7AJI Click to see attachment

D

Deleted User•11/21/20, 4:06 PM

my friend got same msg in PUBG KR today , he plays on ios ipad

[

[ WIN ESPORTS ] 7AJI•11/21/20, 4:07 PM

And Data Changed I’m Bronze Without Reasonnn

PPiston That is a user who attempts to impersonate a Tencent Games Staff and have been s...

И

итачи•11/21/20, 4:07 PM

I already wrote in support of the game itself, and no one answers me, they wrote that they would answer me soon, and in the end no one answered me, I wrote 4 times

[

[ WIN ESPORTS ] 7AJI•11/21/20, 4:07 PM

I play for point :Pleading:

D

Dyno•11/21/20, 4:07 PM

Hello, @Supreme Rohit ULTRA Max Pro!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the

Tier Overview

Tier Overview

Tier Overview

Tier Overview section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

AAndrea99 Click to see attachment

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Deleted User•11/21/20, 4:08 PM

7day ban , maybe you played with cheaters

A

Andrea99•11/21/20, 4:08 PM

I mean really guys why the securrity system is inaccurate why he ban the wrong people juat aaying whoever progammed this new system protection u did a great job by removing a lot of hackers but just saying most of my friends got banned for 1 week and we dont violaye any of the refulations above

P

PUBG MOBILE•11/21/20, 4:08 PM

@Andrea99:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

[

[ WIN ESPORTS ] 7AJI•11/21/20, 4:09 PM

I don’t play with cheaters

[

[ WIN ESPORTS ] 7AJI•11/21/20, 4:09 PM

I got banned for 1 days And Data changed:Pleading:

P

PUBG MOBILE•11/21/20, 4:09 PM

@[ WIN ESPORTS ] 7AJI:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

И

итачи•11/21/20, 4:09 PM

@Piston answer something

И

итачи•11/21/20, 4:10 PM

thank you....

И

итачи•11/21/20, 4:11 PM

my friend was hacked in a pubg, he wrote to you and you were able to help him. I have exactly the same problem and you are not helping me in any way !!!

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mammu.•11/21/20, 4:12 PM

Hello, @итачи!
Do you have Access to your Game account?

Mmammu.Hello, @итачи! Do you have Access to your Game account?

И

итачи•11/21/20, 4:13 PM

hello yeah

Original message was deleted

C

CW•11/21/20, 4:13 PM

It didn't work. There is only the server I am on, the other servers are not visible in the room.

CCW It didn't work. There is only the server I am on, the other servers are not vis...

D

Deleted User•11/21/20, 4:13 PM

wait i send you video in dm

M

mammu.•11/21/20, 4:13 PM

Well, Please contact Customer Service in-game about this, As only they can help you with Account related issues, @итачи.

P

Piston•11/21/20, 4:13 PM

Do not recommend server members unauthorised methods to bypass the restriction, @Deleted User.

Mmammu.Well, Please contact Customer Service in-game about this, As only they can help ...

И

итачи•11/21/20, 4:14 PM

I already wrote, they do not answer me, I wrote to them 4-6 times

PPiston Do not recommend server members unauthorised methods to bypass the restriction, ...

D

Deleted User•11/21/20, 4:14 PM

ok sry

T

TeReX☻•11/21/20, 4:14 PM

any details of pubg m india

D

Dyno•11/21/20, 4:14 PM

We provide community support only for the global English version of PUBG MOBILE here, @TeReX☻.

P

Piston•11/21/20, 4:14 PM

Not a worry, @Deleted User.

D

Deleted User•11/21/20, 4:15 PM

why dont you take my reports seriously pubgm

T

TeReX☻•11/21/20, 4:15 PM

@Dyno okay thank you

M

mammu.•11/21/20, 4:15 PM

Kindly state your issue more briefly, @Deleted User.

K

kyoshiro•11/21/20, 4:15 PM

any idea why i can't see and classic game in the recuitment chat in game? only able to see green room?

K

KrisC•11/21/20, 4:15 PM

Anyone know how I can go back to my original server? I accidentally chaned to another server

M

mammu.•11/21/20, 4:15 PM

Are you sure about that, @kyoshiro?

K

kyoshiro•11/21/20, 4:15 PM

yes i am

Mmammu.Well, Please contact Customer Service in-game about this, As only they can help ...

И

итачи•11/21/20, 4:15 PM

I already wrote, they do not answer me, I wrote to them 4-6 times

M

mammu.•11/21/20, 4:15 PM

Kindly try Restarting the game.

K

kyoshiro•11/21/20, 4:15 PM

my friend beside me have lots of classic game team

M

mammu.•11/21/20, 4:16 PM

Kindly Refer to #faq 5.4, @итачи.

K

kyoshiro•11/21/20, 4:16 PM

this issue persist for days o.o

M

mammu.•11/21/20, 4:16 PM

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service, @KrisC.

Hi! My account has been hacked, but thankfully I managed to get the hacker out of my account. Only p

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