@ManueL Contact customer service, you can follow the conversation below:

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Lup•11/21/20, 6:49 PM

My account has been hacked using the social media

L

Lup•11/21/20, 6:50 PM

We changed the password and added lots of extra security

L

Lup•11/21/20, 6:50 PM

The hacker still logged in somehow

L

Lup•11/21/20, 6:50 PM

And possibly linked his own twitter account

R

RebelOP•11/21/20, 6:50 PM

Contact customer service please, we can't help with account related issues.

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Lup•11/21/20, 6:50 PM

Bruh

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Lup•11/21/20, 6:51 PM

I just want to unlink the social media but it doesn't work

G

Guts`•11/21/20, 6:51 PM

How do we contact costumer service?

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Lup•11/21/20, 6:51 PM

It's when you join the game you have costumer service

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Lup•11/21/20, 6:52 PM

In the login screen

D

Dyno•11/21/20, 6:52 PM

Please refer to subpoint

5.3

5.3

in #faq for further information, @Guts`.

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Lup•11/21/20, 6:53 PM

Screenshot_20201121-205137_PUBG_MOBILE.jpg393.95KB

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LowSoldier20•11/21/20, 6:53 PM

Pubg is botched

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Deleted User•11/21/20, 6:53 PM

Guys I am pubgm memeber and I was playing a live PUBG YT room and there where playing Middle East so I joined and I usually a NA player so I accidentally I’m in Middle East for 60 days can u guys help me once and change my sever

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Lup•11/21/20, 6:53 PM

It gives the account owner this message when he tries to unlink

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Deleted User•11/21/20, 6:54 PM

Please help me guys

DDeleted User Guys I am pubgm memeber and I was playing a live PUBG YT room and there where pl...

L

Lup•11/21/20, 6:54 PM

Do the same again, join a room set to na server and then just quit it and you should be in na, check youtube for more in-depth detail

LLup Do the same again, join a room set to na server and then just quit it and you sh...

I

itsnadia.og•11/21/20, 6:55 PM

I tried that... It didn't work.

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Lup•11/21/20, 6:55 PM

Just type something like : how to change server without waiting 60 days

L

Lup•11/21/20, 6:55 PM

There are some tricks that are legit

D

Deleted User•11/21/20, 6:55 PM

Ok I’ll try both thank you

R

RebelOP•11/21/20, 6:55 PM

@ManueL The social media account that is to be unlinked must have been linked for 21 days or longer

L

Lup•11/21/20, 6:55 PM

Bruh the account linked is not the owners one

L

Lup•11/21/20, 6:55 PM

It can be taken any second

L

Lup•11/21/20, 6:56 PM

Isn't there any action that can be taken immediately?

L

Lup•11/21/20, 6:56 PM

This is like an emergency so there has to be some kind of exception

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LowSoldier20•11/21/20, 6:56 PM

Those people are still not resetting my server change

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LowSoldier20•11/21/20, 6:57 PM

I can't even enjoy the game now

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Lup•11/21/20, 6:57 PM

This is literally the worst game when it comes to hackers

LLup This is like an emergency so there has to be some kind of exception

D

DEATHbehindYOU•11/21/20, 6:57 PM

In game customer support can help you only they can help
Just follow that image by rebel

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Lup•11/21/20, 6:57 PM

It does bot

NNaDeKo To get assistance to reset the server selection cooldown, you should send a desc...

D

DEATHbehindYOU•11/21/20, 6:59 PM

@LowSoldier20 check pinned message here
Refer that message

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Lup•11/21/20, 7:00 PM

It does not help, I need to unlink the social media accounts, one is facebook that may be infected by the hacker but we took counter measures against him and we're still unsure if he does or does not have access to the account, other is twitter that was set up by the hacker

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Lup•11/21/20, 7:00 PM

And we cannot unlink any of them

DDEATHbehindYOU @LowSoldier20 check pinned message here Refer that message

L

LowSoldier20•11/21/20, 7:00 PM

Bruh I did that a few days ago

RRebel @ManueL Contact customer service, you can follow the conversation below:

D

DEATHbehindYOU•11/21/20, 7:00 PM

@ManueL ya in game customer can help you just follow what the image says

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LowSoldier20•11/21/20, 7:00 PM

I can't even do it again

L

LowSoldier20•11/21/20, 7:01 PM

This ain't right

B

Bakr Al-zubaidi•11/21/20, 7:09 PM

مرحبا

D

Dyno•11/21/20, 7:09 PM

Please do not use languages other than English, @Bakr Al-zubaidi. Refer to subpoint 3.1 in #guidelines for regional communities.

B

Bakr Al-zubaidi•11/21/20, 7:09 PM

Hello

B

Bakr Al-zubaidi•11/21/20, 7:10 PM

I need hellp please

B

Bakr Al-zubaidi•11/21/20, 7:10 PM

Hello dear , i have been banded now for no reason , i was playing the game normaly at lest i got band and i don’t know what is the reason , i’m playing the game from season two ,always playing with normal people , i’m confused please help ,
Band time 1 day
sorry for my bad english

P

PUBG MOBILE•11/21/20, 7:10 PM

@Bakr Al-zubaidi:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

B

BANْDR•11/21/20, 7:13 PM

My account has been suspended for a day and I don't know why, knowing that I don't use a second party.

image0.jpg1.5MB

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PUBG MOBILE•11/21/20, 7:13 PM

@BANْDR:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

R

Raid7•11/21/20, 7:24 PM

did i do this right? i just got to wait?

Screenshot_2020-11-21-21-23-30-194_com.pubg.krmobile.jpg197.51KB

Screenshot_2020-11-20-22-10-03-540_com.pubg.krmobile.jpg192.16KB

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Khalid9•11/21/20, 7:25 PM

I want to transfer the account from the Vietnamese version to the global

R

Raid7•11/21/20, 7:25 PM

you can't as far as I know

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Deleted User•11/21/20, 7:28 PM

Guys

@ManueL Contact customer service, you can follow the conversation below:

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