This is like an emergency so there has to be some kind of exception

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LowSoldier20•11/21/20, 6:56 PM

Those people are still not resetting my server change

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LowSoldier20•11/21/20, 6:57 PM

I can't even enjoy the game now

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LupOP•11/21/20, 6:57 PM

This is literally the worst game when it comes to hackers

LLup This is like an emergency so there has to be some kind of exception

D

DEATHbehindYOU•11/21/20, 6:57 PM

In game customer support can help you only they can help
Just follow that image by rebel

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LupOP•11/21/20, 6:57 PM

It does bot

NNaDeKo To get assistance to reset the server selection cooldown, you should send a desc...

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DEATHbehindYOU•11/21/20, 6:59 PM

@LowSoldier20 check pinned message here
Refer that message

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LupOP•11/21/20, 7:00 PM

It does not help, I need to unlink the social media accounts, one is facebook that may be infected by the hacker but we took counter measures against him and we're still unsure if he does or does not have access to the account, other is twitter that was set up by the hacker

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LupOP•11/21/20, 7:00 PM

And we cannot unlink any of them

DDEATHbehindYOU @LowSoldier20 check pinned message here Refer that message

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LowSoldier20•11/21/20, 7:00 PM

Bruh I did that a few days ago

RRebel @ManueL Contact customer service, you can follow the conversation below:

D

DEATHbehindYOU•11/21/20, 7:00 PM

@ManueL ya in game customer can help you just follow what the image says

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LowSoldier20•11/21/20, 7:00 PM

I can't even do it again

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LowSoldier20•11/21/20, 7:01 PM

This ain't right

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Bakr Al-zubaidi•11/21/20, 7:09 PM

مرحبا

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Dyno•11/21/20, 7:09 PM

Please do not use languages other than English, @Bakr Al-zubaidi. Refer to subpoint 3.1 in #guidelines for regional communities.

B

Bakr Al-zubaidi•11/21/20, 7:09 PM

Hello

B

Bakr Al-zubaidi•11/21/20, 7:10 PM

I need hellp please

B

Bakr Al-zubaidi•11/21/20, 7:10 PM

Hello dear , i have been banded now for no reason , i was playing the game normaly at lest i got band and i don’t know what is the reason , i’m playing the game from season two ,always playing with normal people , i’m confused please help ,
Band time 1 day
sorry for my bad english

P

PUBG MOBILE•11/21/20, 7:10 PM

@Bakr Al-zubaidi:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

B

BANْDR•11/21/20, 7:13 PM

My account has been suspended for a day and I don't know why, knowing that I don't use a second party.

image0.jpg1.5MB

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PUBG MOBILE•11/21/20, 7:13 PM

@BANْDR:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

R

Raid7•11/21/20, 7:24 PM

did i do this right? i just got to wait?

Screenshot_2020-11-21-21-23-30-194_com.pubg.krmobile.jpg197.51KB

Screenshot_2020-11-20-22-10-03-540_com.pubg.krmobile.jpg192.16KB

K

Khalid9•11/21/20, 7:25 PM

I want to transfer the account from the Vietnamese version to the global

R

Raid7•11/21/20, 7:25 PM

you can't as far as I know

D

Deleted User•11/21/20, 7:28 PM

Guys

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Deleted User•11/21/20, 7:28 PM

I don’t have a room card do u guys have one pls dm me I need to go back my sever

D

Deleted User•11/21/20, 7:29 PM

All you guys have to do is just make the room Make ur own sever room like whoever plays in any others ever but NA dm me pls

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bahinoch•11/21/20, 7:30 PM

any solution for this problem in gameloop please

Snapshot_20201121182359.png447.46KB

KKhalid9 I want to transfer the account from the Vietnamese version to the global

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Rebel•11/21/20, 7:30 PM

Not possible

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Dyno•11/21/20, 7:30 PM

You can now access #emulator-chat and #emulator-support, @bahinoch. Revert this at any time by sending

.emulator

.emulator

in #leaderboard.

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Rebel•11/21/20, 7:30 PM

@bahinoch ask in #emulator-support

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Deleted User•11/21/20, 7:30 PM

U just have to make the room then change it to NA then close the room

RRebel @bahinoch ask in #emulator-support

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bahinoch•11/21/20, 7:30 PM

thanks

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LowSoldier20•11/21/20, 7:30 PM

Customer service is no longer responding now

D

Deleted User•11/21/20, 7:30 PM

Pls can someone do that for me

R

Rebel•11/21/20, 7:31 PM

@Deleted User Abusing bugs to bypass the restrictions isn't allowed, stop it please

D

Deleted User•11/21/20, 7:31 PM

Wdym what did I do?

D

Deleted User•11/21/20, 7:31 PM

I just asked for some help

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LowSoldier20•11/21/20, 7:32 PM

Does anyone have any idea how long it takes for your server to get reset or do u know how to change your server

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Rebel•11/21/20, 7:33 PM

@LowSoldier20 Wait for the cooldown time or contact customer service (refer to pinned messages for further information)

RRebel @LowSoldier20 Wait for the cooldown time or contact customer service (refer to p...

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LowSoldier20•11/21/20, 7:33 PM

I did

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LowSoldier20•11/21/20, 7:33 PM

Yesterday

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Rebel•11/21/20, 7:34 PM

@LowSoldier20 Be patient, there is a huge amount of players who are facing this issue.

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LowSoldier20•11/21/20, 7:35 PM

Can't you do something about it

R

Rebel•11/21/20, 7:36 PM

No, we're not affiliated with the in-game customer support team.

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LowSoldier20•11/21/20, 7:37 PM

Then what's the point in telling you our problems when you can't even help

(No offense)

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Reno Ap•11/21/20, 7:38 PM

Refer to this questions.

Discord

Discord - A New Way to Chat with Friends & Communities

Discord is the easiest way to communicate over voice, video, and text. Chat, hang out, and stay close with your friends and communities.

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Reno Ap•11/21/20, 7:39 PM

We can’t do nothing but only to transfer you to contact the customer service in-game.

RRaid7 did i do this right? i just got to wait?

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Raid7•11/21/20, 7:47 PM

what to do?

R

Raid7•11/21/20, 7:48 PM

they haven't replied in a long time (2 days)

O

OscarAldoscar•11/21/20, 7:48 PM

How to unlink an Email in pubg there isn’t any options to unlink the email there’s only for Facebook and Twitter

This is like an emergency so there has to be some kind of exception

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