@LowSoldier20 Wait for the cooldown time or contact customer service (refer to pinned messages for f

RRebel @LowSoldier20 Wait for the cooldown time or contact customer service (refer to p...

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LowSoldier20•11/21/20, 7:33 PM

I did

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LowSoldier20•11/21/20, 7:33 PM

Yesterday

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RebelOP•11/21/20, 7:34 PM

@LowSoldier20 Be patient, there is a huge amount of players who are facing this issue.

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LowSoldier20•11/21/20, 7:35 PM

Can't you do something about it

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RebelOP•11/21/20, 7:36 PM

No, we're not affiliated with the in-game customer support team.

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LowSoldier20•11/21/20, 7:37 PM

Then what's the point in telling you our problems when you can't even help

(No offense)

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Reno Ap•11/21/20, 7:38 PM

Refer to this questions.

Discord

Discord - A New Way to Chat with Friends & Communities

Discord is the easiest way to communicate over voice, video, and text. Chat, hang out, and stay close with your friends and communities.

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Reno Ap•11/21/20, 7:39 PM

We can’t do nothing but only to transfer you to contact the customer service in-game.

RRaid7 did i do this right? i just got to wait?

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Raid7•11/21/20, 7:47 PM

what to do?

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Raid7•11/21/20, 7:48 PM

they haven't replied in a long time (2 days)

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OscarAldoscar•11/21/20, 7:48 PM

How to unlink an Email in pubg there isn’t any options to unlink the email there’s only for Facebook and Twitter

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UnknownWolf•11/21/20, 7:49 PM

hello my twitter account was stolen by an indonesian and i can login to my account i try to remove twitter from the game but it gets up after 1 week and it connects again when it enters please help i want to delete my twitter account

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Wraith FTW•11/21/20, 7:50 PM

@OscarAldoscar @UnknownWolf contact ingame customer support

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UnknownWolf•11/21/20, 7:57 PM

@Wraith FTW only the bot responds

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eddyTreho•11/21/20, 7:59 PM

There is some person who can help me? With my problem? Or only bots responds without any help?

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lavenderispink•11/21/20, 7:59 PM

Can i send uc to friends

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UnknownWolf•11/21/20, 8:01 PM

@Wraith FTW#please help it will damage my account

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Deleted User•11/21/20, 8:01 PM

when the
"rage gear pickup" will come again ?????

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Wraith FTW•11/21/20, 8:02 PM

@UnknownWolf wait for a couple of days and Contact them again.
Only ingame customer support handles account related issues

Llavenderispink Can i send uc to friends

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RebelOP•11/21/20, 8:02 PM

You can purchase them UC through midasbuy (https://www.pubgmobile.com/pay)

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Yngvi•11/21/20, 8:02 PM

If you mean transfer it from one account to the other, then no, @lavenderispink.

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lavenderispink•11/21/20, 8:03 PM

Thnc

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lavenderispink•11/21/20, 8:04 PM

Thnx*

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UnknownWolf•11/21/20, 8:04 PM

@Wraith FTW What should I do to meet with a regular representative only the bot responds

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Wraith FTW•11/21/20, 8:04 PM

Only ingame cs or mail to PUBGMOBILE_CS@tencentgames.com

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Wraith FTW•11/21/20, 8:04 PM

No other option.

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eddyTreho•11/21/20, 8:04 PM

Yea but noone respond for my ticket

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Deleted User•11/21/20, 8:07 PM

Can anyone say when the
"rage gear pickup" will come?????

D

Deleted User•11/21/20, 8:07 PM

@Wraith FTW hello

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Deleted User•11/21/20, 8:07 PM

What up with those team up in solo match

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Wraith FTW•11/21/20, 8:09 PM

@Deleted User report ingame

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Deleted User•11/21/20, 8:09 PM

I did

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Ero•11/21/20, 8:10 PM

Bloquearon mi cuenta por supuestamente usar hacks. Solicito investiguen el caso para demostrar mi inocencia

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Yngvi•11/21/20, 8:11 PM

English, please, @Ero.

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Ero•11/21/20, 8:13 PM

They blocked my account for using hacks, I request that they investigate my case to prove my innocence

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PUBG MOBILE•11/21/20, 8:13 PM

@Ero:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

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mustafa1603•11/21/20, 8:14 PM

I have been banned wrongly I'm sure I have not violate any religious I want some one to re check my account :syringe:

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PUBG MOBILE•11/21/20, 8:14 PM

@mustafa1603:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

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EzAnotherKill•11/21/20, 8:16 PM

I need help

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EzAnotherKill•11/21/20, 8:16 PM

With this new metro royale challenge

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EzAnotherKill•11/21/20, 8:16 PM

Where do I post my screenshot of my over 400k gain?

7

7MD•11/21/20, 8:16 PM

Guys I have problems when I login with my wifi it can’t be login I have to use VPN to login please help me and fix it

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EzAnotherKill•11/21/20, 8:17 PM

@Rebel @partofurimagination

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Dyno•11/21/20, 8:17 PM

We are unable to provide assistance if you do not ask a question or state a problem, @EzAnotherKill. Remember to read through #faq before asking questions in the support channels.

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EzAnotherKill•11/21/20, 8:17 PM

I did state a question

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mammu.•11/21/20, 8:18 PM

VPN is not Recommended, @7MD.
Try restarting your WiFi router.

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EzAnotherKill•11/21/20, 8:18 PM

@mxhmd? do u know?^^

包

包子•11/21/20, 8:18 PM

hello, i got banned so i didn't cheat. I did a random opponent match and there was a hacker, I reported him, why was I banned?

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PUBG MOBILE•11/21/20, 8:18 PM

@包子:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

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mammu.•11/21/20, 8:18 PM

You may post in-game pics in #media, @EzAnotherKill. :)

@LowSoldier20 Wait for the cooldown time or contact customer service (refer to pinned messages for f

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