No idea keep an eye on #game-news for updates
No idea keep an eye on #game-news for updates
كHello Tencent team
My account has been banned for 10 year due to violation of rules
I did not violation any rule so please unban my account
I am PUBG Player of SEASON 7 and i am very fairly playing this game. So please help me and UNBAN my account.
Thank you team pubg
PUBG ID5191607443
My account has been banned for 10 year due to violation of rules
I did not violation any rule so please unban my account
I am PUBG Player of SEASON 7 and i am very fairly playing this game. So please help me and UNBAN my account.
Thank you team pubgPUBG ID5191607443
P@كوكو:
Why has my account been suspended?
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
purchases from third-parties
forced refunding through Google or Apple, and
use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality purchases from third-parties forced refunding through Google or Apple, and use of unauthorized, unofficial and/or cracked game versions.However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Tcan you change time selection to 15 days ?
T60 days is too much
PYou were already given a reset last time, @Tarek. Stop asking for another one.
GAlright, thank you very much 
Ti know look
P60 days is the default cooldown. You cannot change this. Feel free to provide your feedback about this in #old.
Ttwo times in same bug or please fix it
DI want to change my email password parameter error
Ti hope after 30 days becarefully with that
Ti cant wait another 60 days
Tat next time .
DEmail feature is still in Beta stage please report it in #old in this format
Numeric User Identification
Device
Wi-Fi/Cellular
Country
Numeric User Identification Device Wi-Fi/Cellular Country
PHello developer, I want to open my account from the band because my account is classified due to an anonymous hack that penetrated my account in the game and used illegal methods of band account
P@Pharaohs:
Why has my account been suspended?
Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:
use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
purchases from third-parties
forced refunding through Google or Apple, and
use of unauthorized, unofficial and/or cracked game versions.
However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality purchases from third-parties forced refunding through Google or Apple, and use of unauthorized, unofficial and/or cracked game versions.However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.
Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.
Dstate your issue
DWe are unable to provide assistance if you do not ask a question or state a problem, @GAMBUL. Remember to read through #faq before asking questions in the support channels.
GCan I be a support?
Dhello @PUBG MOBILE Map and resources are not able download it says nan
RYou should read #guidelines
Duse dns
D@Deleted User i didnt understand
GSunhok map: will delete?
FAnyone know if i can transfer my account from pubgm kr to pubgm global??
PConsider using a DNS and see if that helps with your issue, @Deleted User. Please refer to subpoint in #faq.
PWhat? No.
Dno i cant download map and resources
DWe provide community support only for the global English version of PUBG MOBILE here, @finnpubg.
GOk I just Asked
PFor your information, this is not possible.
FTy, i see the faq
D@Piston can you help i am not able to download map and resources
Dshould i use vpn
FI looked at someone profile and it appears : This player migrated to Indian version.. Thats why i asked
FDont use vpn, It is illegal
PPlease read my previous message that I mentioned you on, @Deleted User.
Dso what do you mean after downnloading DNS problem will solve i dont have to do anything
HHello, my account has been hacked and the version has changed
PYou can give it a try and see if using a DNS helps with your issue. You can find the instructions in the #faq channel, subpoint 4.5.
PPlease contact the customer service in the game for further assistance for your hacked account. As for the newer version error, please wait for the next update for it to be resolved.
MCan someone please give me email to report hacker and send videos for them
PHello, @MrRobot. You can use our #cheater-reports to report cheaters. Please follow the pinned instructions of the channel when you want to report a player.
MI want an email please
HTalked to our customer service team 6 days before and no response was received
PThere is no e-mail specifically to report cheaters, @MrRobot.
DHello, @MrRobot!
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
http://cheater-report.pubgm.cc
Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.
Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:
http://cheater-report.pubgm.ccPYou can refer to this instead.
HHow can I prevent him from entering my account so a support team will respond and remove the compromised gmail from my account