PUBG MOBILE•5y ago

Correct.

AAlive Correct.

archh•12/21/21, 4:13 PM

Thank You

AAlive Than the receipt that you provide that Isn't enough for them. You need the first...

Socks•12/21/21, 4:14 PM

It was I purchased an hour before I went to chat it was 110 dollars all on file for that day

Aarchh Thank You 🙂 🙂

AliveOP•12/21/21, 4:18 PM

You are welcome.

SSocks It was I purchased an hour before I went to chat it was 110 dollars all on file ...

AliveOP•12/21/21, 4:21 PM

Please stay connected with them, and provide exact they are asking for. We are unable to help you with any account related issue here on discord.

BadAss😈💦•12/21/21, 4:31 PM

My game not working report it here the other day and it started to work now it’s the same thing again not moving from “updating download list”

BBadAss😈💦My game not working report it here the other day and it started to work now it’s...

AliveOP•12/21/21, 4:33 PM

Could you please share a screenshots?

AAlive Could you please share a screenshots?

BadAss😈💦•12/21/21, 4:34 PM

BBadAss😈💦Click to see attachment

AliveOP•12/21/21, 4:36 PM

May i know your device?

BadAss😈💦•12/21/21, 4:36 PM

iPhone 8 Plus

BBadAss😈💦iPhone 8 Plus

AliveOP•12/21/21, 4:38 PM

You tried refresh already right?

AAlive You tried refresh already right?

BadAss😈💦•12/21/21, 4:39 PM

Yes I did plus turning off background refresh and restarting the phone

BBadAss😈💦Yes I did plus turning off background refresh and restarting the phone

AliveOP•12/21/21, 4:39 PM

It make any difference?

AAlive It make any difference?

BadAss😈💦•12/21/21, 4:44 PM

It did a first but now it’s back

Getoha•12/21/21, 4:46 PM

@481161015728406538 @639889499718942720
It’s been since one week my account was hacked through twitter and I don’t any access to my twitter but I have log in of FB and gmail , it’s been 1 week I am trying to solve this problem through in game coustmer care but no response from them nor only saying we are busy which is totally neglected by coustmer care about the High problem of my id as it was expensive if for me but today morning the data was changed to BGMI as I knew this hacker is gonna do as he was Indian.My id is gone now to bgmi in which I don’t have access to it only I have is fB and gmail . I can’t open my id to global and the hacker changed my name in bgmi also today. I need my id back other wise , I’m goona file a case to PUBG mobile coustmer care through UAE cyber bureau. MY id no -

5663204023
I have every proof of ownership of that account and it was hacked from twiter.
I don’t want to go legally through this but if I don’t get help from PUBG team than it gonna make me to go through this.

BBadAss😈💦It did a first but now it’s back

AliveOP•12/21/21, 4:46 PM

Well, Please Offload the game through your device settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload App and restart your mobile and open PUBG MOBILE.

GGetoha <@&481161015728406538> <@&639889499718942720> It’s been since one week my acco...

Getoha•12/21/21, 4:47 PM

And I buyed many things in that id which costs a lot

GGetoha <@&481161015728406538> <@&639889499718942720> It’s been since one week my acco...

Deleted User•12/21/21, 4:49 PM

Please contact the customer service with requested evidence. Be advised, that this might take up to 60 days to recover the account.

Getoha•12/21/21, 4:49 PM

@Deleted User coustmer care is not responding

Getoha•12/21/21, 4:49 PM

That guys Patrick A.

Deleted User•12/21/21, 4:50 PM

Could you share a screenshot of their latest message?

Getoha•12/21/21, 4:50 PM

Sure

jack alias•12/21/21, 4:52 PM

[

Getoha•12/21/21, 4:54 PM

No reply from dec 17 only saying we will get back to you and today dec 21 id got changed toBGMI

Getoha•12/21/21, 4:55 PM

@Deleted User

亗

亗『DÖLÄ』亗•12/21/21, 4:58 PM

Screenshot_2021-12-21-18-39-04-838_com.tencent.ig.jpg

亗

亗『DÖLÄ』亗•12/21/21, 4:59 PM

Why i get this ban while i am playing runic power mode

PUBG MOBILE•12/21/21, 4:59 PM

Please refer to the private message from @PUBG MOBILE for further information, @亗『DÖLÄ』亗.

Getoha•12/21/21, 5:00 PM

@Deleted User did you delete the video I sent

Getoha•12/21/21, 5:01 PM

Here

Deleted User•12/21/21, 5:02 PM

@Unknown user It looks like the delay was caused because you failed to provide sufficient and required information at first. If you have submitted all the information later, including the account creation date, the support will take up to 60 days to recover the account. Remember, if any information is missing, the support will not help you. And, the video had sensitive information. You don't want someone from here try to compromise your account again. Make sure to censor your information before sharing it anywhere.

Getoha•12/21/21, 5:04 PM

@Deleted User I had given the info of creation date which may be wrong how can I know the creation date I already forgotten it but others info I have give every info even I have video proof that the linked FB gmail is mine in there and owner ship of that account I can share with you

Getoha•12/21/21, 5:06 PM

They should help it’s not a joke that some thing is missing they not gonna reply it’s coustmer care they should help in their best possibilities that their is

KillerNurse๛•12/21/21, 5:06 PM

Sir Lancelot™•12/21/21, 5:07 PM

Need help regarding an unknown player in metro royale. This said player has killed my girlfriend and I, three matches in a row. I put in a report for cheating in multiple areas, but this keeps going on, and it's absolute crap. Is their anyone who can help me?

GGetoha <@456226577798135808> I had given the info of creation date which may be wrong ...

Getoha•12/21/21, 5:07 PM

@Deleted User

KillerNurse๛•12/21/21, 5:07 PM

Since 12/20 update, metro Royale been unavailable.

Samsung s20Fe
Samsung s10+.

Getoha•12/21/21, 5:09 PM

@Deleted User is there any possible ways please

Getoha•12/21/21, 5:11 PM

It’s changed to BGMI version today morning

GGetoha <@456226577798135808> I had given the info of creation date which may be wrong ...

Deleted User•12/21/21, 5:12 PM

You can guess the date from your social media linked date or your App Store purchase history. Remember that most of the other information can be easily gathered if the person compromised your account access to your email - including all the purchase receipts. Hence the support will need unique information that prove your ownership. If you do not take those requested information seriously, neither the support will. It is not easy to find who is the owner when multiple people try to reach out the support. So, make sure you provide the most accurate information you have and let the support help you.

Deleted User•12/21/21, 5:13 PM

And, the support can revert the data from BGMI when they recover your account.

Getoha•12/21/21, 5:13 PM

Ok so I need to go ingame and give them accurate info

Deleted User•12/21/21, 5:14 PM

Exactly.

KillerNurse๛•12/21/21, 5:15 PM

@639889499718942720 @Unknown user ( sorry for pings. Idk who to contact)
Following 12/20 update, Metro Royale gives " beta" mode error.

I have debugged, used help client at login, cleared cache of google play and google store. Uninstalled and reinstalled the game several times.

I contacted support, they literally keep telling me they dont understand what im saying because of a language barrier.

Can i find any further help here?

edit my account is registered. I found this to be a common problem amongst unregistered accounts.

Sir Lancelot™•12/21/21, 5:19 PM

SO NO ONE BOTHERED TO READ MY SUPPORT STATEMENT?? I GOT TOLD TO COME HERE FOR SUPPORT RELATED ISSUES. . . IS THIS ONLY FOR DISCORD SERVER ISSUES, OR IS THIS FOR GAME RELATED BS? BECAUSE I'M GETTING INFURIATED BY THE LACK OF RESPONSE. THERE'S NO WAY TO DIRECTLY SPEAK WITH ANYONE IN GAME, AND BOTH TH IN GAME CHAT AREAS ARE FILLED WITH SPAMMERS. SO SOMEONE PLEASE TELL ME WHO I NEED TO REACH OUT TO. PLEASE AND THANK YOU

SSir Lancelot™SO NO ONE BOTHERED TO READ MY SUPPORT STATEMENT?? I GOT TOLD TO COME HERE FOR SU...

KYLE•12/21/21, 5:23 PM

Regarding your issue, please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search.
This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.
You can also submit a report through https://bit.ly/3uDSJZv.

Please keep in mind that a delayed response from customer service can be expected due to enormous number of requests every day.

KKillerNurse๛<@&639889499718942720> <@744292536675205152> ( sorry for pings. Idk who to cont...

Deleted User•12/21/21, 5:25 PM

Unfortunately, the Metro Royale mode is not available to everyone at the moment.

DDeleted User Unfortunately, the Metro Royale mode is not available to everyone at the moment.

KillerNurse๛•12/21/21, 5:27 PM

I dont understand. I was playing just fine. I got off for 30m, had the 28mb update. And no longer have access.
I also own a discord server exclusive to Metro Royale. Im the 1/400 players who can not play? Is this an issue with the recent update?

Thank you very much for your response.

KillerNurse๛•12/21/21, 5:28 PM

I see now, the exclusive metro items dont load in either. As if the game can not produce them. There should be lv6 armor packs where there are purple "?"

Deleted User•12/21/21, 5:31 PM

@Unknown user The server will randomly roll and choose players after every major update. You were lucky to have been chosen in the past. Because everyone has the ability to separately download these mode files before letting the server decide, these are some of the visual error you might face. You are free to share your feedback with the developers in the No Access channel and if you have any suggestions regarding it.

Correct.

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