Account recovery
I ve made a request with my id and i didnt see my id. Its 5990613117 . I ve made it again,the 2nd time #recovery #questions
Solution:
Hello, @Dwumi!
You can submit a recovery request through the community form only once. If your claim was rejected, it is unfortunately not possible to submit another claim.
Should you still require further assistance, please reach out to the customer service through in-game or by sending an email to [email protected]....
Why can't I report my bug? What is the problem? See the picture.
Please solve my problem.
Solution:
Hello, @Salooq!
Please report bugs via the community support form with your numeric user identification, a proper summary and description, and a video recording that can illustrate the issue you have encountered.
For each bug you report, a new post will be automatically created in #bugs....
Luminous Muse M762
Any chance the look of this skin can be improved for smooth graphixs during gameplay? Thank you π
Solution:
Hello, @dan!
You're welcome provide your feedback about the improvement ideas for this firearm finish and other aspects of the game through https://pubgmobile.live/support....
Pubg pls release my account
Dear PUBG Mobile Support Team,
I am writing to inquire about a UC refund and the resulting debt on my account. My PUBG Mobile ID is 51642379561. I understand that a refund was processed, which has led to a UC debt onmy account but had no idea on it cause it's really annoying that for the past three updates I have not played them using my account ππ₯Ίπ₯Ίπ‘π‘π‘π‘.
Thank you for your time and assistance. I look forward to your prompt response and clarification on this matter....
Solution:
Hello, @πππππ πππππ βͺ!
Please refer to the Prohibited Illegal Transactions Announcement in the game for further information.
Should you have any further questions in this regard, please reach out to the in-game customer service....
Cant login via X(twitter)
Hello. I cant login my account that i link with my X(twitter) account. Maybe because i havent played it for the last 2 years i guess? Anyone can help me?
#questions...
Solution:
Please refer to this announcement.
Cannot login through phone number
After the login issue of X, I tried loggin through my linked phone number but it doesnβt log in. It says too many attempts and I waited 1-2 hrs for it . Still it shows the same
Solution:
Please try again after 24 hours.
Feel free to reach out to the customer service via in-game or by sending an email to [email protected] if you face the same issue again after 24 hours....
Gameloop crashes on 3.8 update!!!
Consistent crushing on gameloop emulator when entering the spawn island in game and sometimes on heavy load when need to render something !!!
Sometimes i get the Blue screen of death with message: " failed to load page in non paged area"......
Solution:
Hello, @zarko_mkd!
We provide community support only for mobile platform. Please contact GameLoop for further assistance with emulator-related questions and concerns....
Uc rebate
I saw this new event and it said spend 200 uc to get uc rebate does this give me the 200 uc back if I were to spend 200 or it gives me a random amount of uc
Solution:
You can get up to 10 UC with each draw based on the rebate odds (tap on the question mark icon to view).
Basically, if you do 10 draws for 200 UC the maximum rebate amount you would receive is 100 UC....
Help me
In which region this event is available?
Solution:
Hello, @Cale_svoy!
The event is currently available in Europe and Turkey....
banned without any reason
Solution:
Hello, @Barang!
Accounts are suspended for violating PUBG MOBILE's terms of service.
Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....
