PUBG MOBILE

The first and best battle royale!

Join

PUBG MOBILE

The first and best battle royale!

Join

questions

khalil

11/2/2025

Sms

Hey I'm having problems receiving a sms code to link my phone my email is already linked

Solution:

Please contact the in-game customer service for further assistance in this regard.

GameZone09

11/2/2025

PUBG MOBILE Unfail Escape Challenge, Community Event

Hello I’m one of the winners of the PUBG MOBILE Unfail Escape Challenge. I was asked to contact the official PUBG MOBILE social media account. However, on Facebook, there’s no option to send a message to the official PUBG MOBILE page....

Solution:

Hi! You can join the PUBG MOBILE NA server and ping Saphir in https://discord.com/channels/987451147864383491/997257325800853624 if you need assistance regarding this event. https://discord.gg/pubgm-na...

Kennnnnnnnnn

11/2/2025

Can someone help? I got disconnected with this message...

Please help i dont understand whats going on here

🇵🇰Abbas🇫🇷

11/2/2025

I have ipad pro M5 when i play stuck joystick and fire button… and not support 120 fps . I BUY JUST

#bugs #general #feedback #questions #pubg-mobile I have ipad pro M5 when i play stuck joystick and fire button… and not support 120 fps . I BUY JUST for pubg mobile but ipad not support pubg mobile i face to much bugs...

Solution:

If you encounter any bugs, you can report it by submitting Bug through https://pubgmobile.live/support.

!makša

11/2/2025

Name contains invalid characters?

So when i try to change my name it wont let me - even if i put a normal S in there.. Whats the issue?

Solution:

Hello, @!makša! Please remove or replace one of the following characters and try again: F, C, or K. If you require further assistance, please reach out to the in-game customer service....

HASSAN

11/2/2025

Lobby problem

Can anyone help me? I've been stuck with the bot lobby for the past 3 seasons

Solution:

Please reach out to the in-game customer service for assistance.

𝓓𝓪𝓻𝓴𝓦𝓮𝓷𝓸

11/2/2025

My account was stolen

My account was stolen by someone else by hacking my Facebook account but I got my Facebook account back now but they stole my PUBG account I am submitting a form to get it back but I think the evidence is insufficient I have screen recordings, payment receipts and videos that the account belongs to me please help.

Solution:

Hello! You can submit an account recovery request from https://pubgmobile.live/support > Recovery. You can expect to receive a response within 7 working days on average. You can check your request's status from https://pubgmobile.live/status....

F~L~A~S~H

11/2/2025

Account Scam

My account got scammed 10 days ago because my info was leaked. I submitted a claim which got accepted and now the scammer is threatening to ban my account by using hacks on it. What can be done to prevent this?

Solution:

You can also submit an account recovery request from https://pubgmobile.live/support > Recovery. You can expect to receive a response within 7 working days on average. You can check your request's status from https://pubgmobile.live/status....

Frager

11/2/2025

Subject: Account Hacked

Hello dear PUBG Mobile service. I am trying to get my old hacked account back. It was like 2 years ago and I am still trying to get it back I have tried 2 years ago to get my account back but they have rejected my appeal. Please if you can help me I can provide more information but not there. I have tried to send an appeal in the recovery in the https://pubgmobile.live/support in the 13/10/2025 but nobody have answered me. I have tried to send an appeal again but it doesn't work now. There is my...

Solution:

Each player can only submit an appeal via the Google form once, you will not be able to submit another claim if you have already submitted one. If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance. Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....

JOKER

11/2/2025

Safe mode

I Open any Account in My any device Even Guest account They also got 7day Safe mode i need fix of this shit Or Kindly remove this shit From

Solution:

If your account is on Safe Mode, please tap the "Go Remove" button and follow the instructions on the screen to remove it. If you are unable to do so, your only option is to wait until the specified date. Please reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you require further assistance regarding this....

StormOp

11/2/2025

Need an update on The pannet

Hi i won a pannet and pubgm contacted me on twitter dm they gave a link but there was full name so i wrote down my real name Now i have seen videos of pannet in tiktok and there is also your game name mentioned . I have changed my name idk if they will use the old one or the new one i want them to use old name that i had is there a way i can send them a name that i want in that pannet!

Solution:

The name you submitted in the form is only used to ship it to you.

H0MA4KA

11/2/2025

They didn't give a reward for the long journey

Upgraded 15 stars, namely 5603 points, but in the end I still didn't get the emote. There is a checkmark for the achievement, but no emote.

woodysaturn

11/1/2025

Rig security center

Hey error, can you send me a DM even tho I know you will never respond to a serious situation.... Or if someone who is in contact with him let him know

Solution:

You can send me the links privately, I'll forward it. 🫡

makler6

11/1/2025

Theoretically unreachable places

hey guys, as we dont have death cam when other ppl from team are still alive can someone explain to me how ppl get to high places like school swimming pool roof, pochinki church tower or ruins tower? first i tough they land from airplane at begining like me but they always have weapons, second, maybe use motor glider but they usualy apear from nowhere, no parachute sound, no engine sound, randomly apear outside my vision...

Solution:

Hi! There are many ways to go up those places. Some ways I can remember are: 1. Jumping from the recall plane after getting eliminated at the event or getting recalled by a teammate. 2. Using special skills from the themed mode. 3. Using a glider....

メＩｔａｃｈｉ☂

11/1/2025

Submission of multiple entries in any event.

Hello pubg mobile,can I submit multiple entries in any event from the same I'd but different videos.

Solution:

Hello @メＩｔａｃｈｉ☂ Yes, you can submit multiple entries as long as the videos are not the same....

fishlan鱼

11/1/2025

PUBGM Official I Report a certain streamer for cheating with kernel cheats！

I am a player who loves the PUBGM game. However, in a recent game, I encountered a player who used cheats in a match, eliminated me, and even teabagged me, which made me very confused and disappointed😭 Later, when I was browsing videos, I came across him, checked his live stream and replays, and found that this cheating player is a streamer on Kuaishou and was using cheats during the live broadcast. Then I argued with him, calling him a loser who only knows how to use cheats to ruin the game environment, and I recorded it, as well as the screenshots and videos of his first-person perspective using cheats during the live broadcast. However, the other party was very arrogant, saying that his cheat is very stable and dared me to ask the official to ban him, and even insulted me by saying I was stupid if they couldn't ban him. This is too arrogant. So I have always firmly believed that PUBGM advocates a green gaming environment and has a zero-tolerance attitude towards cheats. But today, I was killed by a cheat in this match, which prevented me from winning, so I am very angry. Therefore, I implore the PUBGM official to ban his account.😡 Cheating player: UID: 5938605076...

Solution:

Hello! You can report this player's account from https://pubgmobile.live/support > Cheater > Online.

ONI

11/1/2025

Illegal UC Selling – Facebook

Hi, I’d like to report a UC carding/scam promotion I found on Facebook. Link: https://www.facebook.com/share/1BJdcXKKsb/ This account appears to be selling or promoting UC through illegal means. Screenshot:...

Solution:

Thank you for reporting this profile! We have forwarded the link. The appropriate action will be taken by the PUBG MOBILE Team as soon as possible....

Vanster

11/1/2025

How to fix this

I can't play ultimate royale because of this I accidentally entered the game forgetting that it was with a VPN and now this

30_900

11/1/2025

scam

where can i report someone for scamming accounts and UC? my friend fell for a scam that cost him 12k UC and wants to report the user. 51693338265 is the ID that has been scamming and potentially phishing multiple users.

Solution:

Please report the player directly to TikTok or Discord in this case. If the behavior occurred within the game, please contact the in-game customer service.

A2S・GOHAN

11/1/2025

Will the 4.1 update for pubg support 120fps for iphone 17?

The 120 fps was working perfectly fine in the beta 4.1 however in the lastest update in beta it was removed . Please add 120 fps in the final update as many people purchased the iPhone 17 instead of the 16 pro hoping to get 120 fps in the latest device.

Solution:

Hello @A2S・GOHAN Beta versions are a subject of testing. As of now, the base iPhone 17 model only supports the Extreme+ frame rate. This might change in the future....

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!