Banned phones
Hello I need to ask if Redmagic phones are still banned from eSports tournaments
Solution:
Hello, @RAGE MADRID!
You may ask Esports-related questions in the PUBG MOBILE Esports Discord server:
- https://discord.gg/esportspubgm...
my account recently got locked for 7 days because of a suspicious activity about login attemps
so recently i wanted to play on my android device and i tried to login on email password then it was all unsuccesfull so i thought maybe i entered the wrong letter but i then received the login via verif code then i did do it then it work so i played a few matches then hop on again on iphone then kaboom suspicious activity etc because it said i loogged on with 3 devices
Solution:
Hello @cozyWRA, you may seek assisstance from Customer service via in-game. Thank you.
Cant login via X(twitter)
Hello. I cant login my account that i link with my X(twitter) account. Maybe because i havent played it for the last 2 years i guess? Anyone can help me?
#questions...
Solution:
Please refer to this announcement.

Cannot login through phone number
After the login issue of X, I tried loggin through my linked phone number but it doesn’t log in. It says too many attempts and I waited 1-2 hrs for it . Still it shows the same
Solution:
Please try again after 24 hours.
Feel free to reach out to the customer service via in-game or by sending an email to [email protected] if you face the same issue again after 24 hours....

Gameloop crashes on 3.8 update!!!
Consistent crushing on gameloop emulator when entering the spawn island in game and sometimes on heavy load when need to render something !!!
Sometimes i get the Blue screen of death with message: " failed to load page in non paged area"......
Solution:
Hello, @zarko_mkd!
We provide community support only for mobile platform. Please contact GameLoop for further assistance with emulator-related questions and concerns....
X login issue
Guys When will X login issue be solved?
Solution:
Hello, @Rabin!
This is not an issue on game's end. X has been informed, and they are working on a fix. There is unfortunately no estimated time for a fix provided for now. You may refer to this announcement....
Email link change issue
hi there, i am having an issue, i have email attached to my account which i donot have access to now as it is no longer available to login in gmail even. I want to change my email as i only have another link which is twitter and today pubg displayed a notification that there some issues going on with twitter login. I tried to contact in game support and reported the issue in security centre as well multiple times, been a year since i am trying to do so. Kindly help me for this, i want to change my email link.
The reason i don’t have is my mobile was stolen a year ago, and the sim card number on which the gmail was, that sim card belong to a person who deceased so i wasnot able to get the replacement of the sim card. So, kindly help...
Solution:
Hello! The X login issue is temporary. You will be able to access your account back once the issue is resolved by the X team.
Once the issue is resolved, you will need to submit a claim in-game to have your email address and mobile numbermanually unlinked by the customer service.
To do this, tap on the Customer Service tab > Unlinking Accounts > Submit Claim. You will receive your claim results in-game and if your claim is successful, the email address and mobile number which are currently linked to your account will be unlinked....
Uc rebate
I saw this new event and it said spend 200 uc to get uc rebate does this give me the 200 uc back if I were to spend 200 or it gives me a random amount of uc
Solution:
You can get up to 10 UC with each draw based on the rebate odds (tap on the question mark icon to view).
Basically, if you do 10 draws for 200 UC the maximum rebate amount you would receive is 100 UC....

Ultimate Royale points in sanhok
Hello!
I was wondering, where I can find the placement points that are given in the map sanhok? I realised it's not same in miramar/erangel and would love to share the correct point system to my friends.
Thanks for the answer!...
Solution:
Sanhok outcomes are scaled by a factor of 0.5.
Rank Points you get from the match are divided in half and rounded to the next whole number.
Each elimination is still equal to 1 point....
Help me
In which region this event is available?
Solution:
Hello, @Cale_svoy!
The event is currently available in Europe and Turkey....

On average, how long does it take for support to respond
On average, how long does it take for support to respond thanks
Solution:
Hello, @N12!
You can expect a response from the in-game customer service within 7 days. However, you can expect a response earlier in case they're able to process your request earlier....
banned without any reason
Solution:
Hello, @Barang!
Accounts are suspended for violating PUBG MOBILE's terms of service.
Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

How my game play
Hello, I'm Dep, I play PUBG and I found a glitch or problem in my game, such as the leader board on the plane that keeps appearing and some buttons are missing and I even got stuck in the car because the exit button was missing, has anyone experienced this too?
Solution:
Hello, @Dep!
Please report bugs via the community support form with your numeric user identification, a proper summary and description, and a video recording that can illustrate the issue you have encountered....

Creators using more than one account
Creators are using more then one account to be part of wow competitions why and winning repeatedly. This lowers the chance for other creators to win.
I even showed voice msgs video proofs to Mods but they don’t react saying you are accusing them and we better not discuss that...
Solution:
Feel free to contact kamaria0657 from Tencent for any World of Wonder concerns.
- https://discord.gg/pubg-mobile-wow-1050324980585472010...
Wow competitions
Hi my query is related to wow competitions why there always chosen winners from core creators for judges award. It’s a pity I won a Pink title from last anniversary but not got the chance to be in core creators.
There was a competition related to different places around the world they didn’t choose any but only one map related to Cappadocia fairy chimneys. Why my map was not chosen even i claim they won’t be re selecting and we have to keep quiet....
Solution:
Feel free to request assistance regarding this in the World of Wonder Discord server.
- https://discord.gg/r766Q9ruyY...

program
How can I join the program star
Solution:
You can find more information about the Next Star Program from https://sg.creatorhub.pubgmobile.com/.
program
How can I join the content creator Program?
Solution:
Hello, @𝗛𝗔𝗥𝗔𝗤!
The content creators for the content creation program are selected at PUBG MOBILE's discretion. This is not something you can apply for....
#Popularity gone
I did a popularity exchange of 6k and it sent but I guess no one clicked it but the popularity is gone
How do I recover it...
Solution:
Hello, @Asap!
You can cancel the popularity gift that did not complete the exchange from the exchange records. After cancellation, the popularity gift will return to your inventory....
Is there any other Good Emulator for PUBG Mobile ? Gameloop is Crushing in every 3-4mins..
Solution:
Hello, @Survivor Gamer BD!
GameLoop is the only recommended emulator for PUBG MOBILE. As we provide community support only for mobile platform, please contact GameLoop for further assistance with emulator-related questions and concerns....

About The Investigator
To be an investigator I have to reach ace 8 times from the last 10 seasons
I want to know when the 10 seasons will be refreshed or it starts to count 10 seasons when I reach an ace rank for the first time ?...
Solution:
Hello, @mostafaHNY!
You need to make sure that you meet all the following requirements before you can apply to become an investigator.
The first requirement will start counting after you reach Ace rank for the first time, and you can fulfill the requirement after reaching Ace in 8 of the last 10 seasons....