PUBG MOBILE

The first and best battle royale!

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PUBG MOBILE

The first and best battle royale!

Join

questions

VA ANKIT

6/25/2025

Request PUBG Global in India

We want PUBG global in India. BGM's support is very bad. I have faced a login error problem, I am reporting for that. BGMI am just getting responses from their side in the official discord server. Wait, wait, 24 hours are almost complete, no solution has been found from their side, they are just saying wait and if you ask any more questions then they are being muted from the server. Some people are being muted even after sending a message of no login error. BGM's support is very bad, so search a...

Solution:

As we provide community support only for PUBG MOBILE, we're unfortunately unable answer any questions related to BGMI.

Maulik

6/25/2025

Account Recovery

Please provide me with the steps to check the records of my Account Recovery.

Solution:

Hello, @beastgamer_2706! You can check your claim record by going to the login page and selecting the Help option. From there, navigate to the Account Recovery page and choose Claim Record. From there, you can enter your user identification and claim number to view the progress of your claim....

Kitty🐾

6/25/2025

Voice Chat Banned Without Reason – Request for Review

Hello PUBG Mobile Support Team, I hope you’re doing well. I’m writing to report an issue with my account – the voice chat (mic) has been banned without any clear reason. I have never used abusive language or violated the rules. I always try to respect other players and follow the game policies. Please review my account and remove the mic ban if possible. I believe this might have been a mistake....

Solution:

Please reach out to the in-game customer service for assistance.

dioe

6/25/2025

My freind got banned 7 days without reason

Dear pubg mobile my freind and i we played to much to reaching conqeror today my freind slept and i played 1 match i got 5 kills and got +12 then stoped playing the rank was 563 in duo eu, my freind asked me to play he enter the game then this happens, i swear we don’t do anything wrong same with my freind we don’t do Modify data or something else, please reply to me soon (edit?) hey developors lesten to me im from libya and my freind from bulgaria i play rank push then rest he play i rest, i ho...

Solution:

Hello, @dioe! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

BuddyBuddy

6/25/2025

Why does my issue get Disregarded?? I NEED HELP!

Hi, won't type a long story. Let me keep it short. Had a spare device because I got a new one, gave it to someone (not realizing my pubg mobile and google were linked to the phone I gave away). This person made fraudulent charges and purchases on my account, both google and pubg. I reported this to google who processed refunds but now my Pubg account is being penalized for the refunds on UC that I never purchased. I need assistance, please Waited almost a week to get disregarded. This makes no sense!...

Solution:

Hello! You can refer to the Prohibited Illegal Transactions Announcement in the game for further information. It is your responsibility as the owner to keep your account secure. You are not allowed to engage in dishonest purchase behaviour. Whether it was you or someone else on the account, penalties will still be imposed once such behaviour is discovered. You will have to pay back the amount of UC refunded to revert the penalties imposed on your account....

Nader_56

6/25/2025

Please, I really need a Creator Code. I’ve been waiting for 3 months and I didn’t receive it. I’m pa

Solution:

Hello! You can apply to become a WOW creator in-game. You will automatically get creator access if your application is accepted. Basic Requirements • Rank of Diamond and above. • Merit score of 95 and above....

TALIB

6/25/2025

Conquer reward question

Hello it’s my first time reaching conquer and I got the picture fram after 5 matches but not the name tag, title, and the join effect. I searched it up and it said I need to be top 500 WHEN the season ends is that true or not since I’ve already reached it ones and it should give it to me even if I’m not in the top 500 or 1000 anymore. Thanks you

Solution:

No it'll be given to you when new season starts. Doesn't matter if you drop down from conqueror to dominator, what matters is that you already hit conqueror in this season.

Stan

6/25/2025

#Premium crates

Why i cannot open my premium crates?

Solution:

Hello @Stan Premium crate is currently not available. Please wait until it returns. Usually, it takes about 1 month....

ONI

6/24/2025

120 FPS Support for iQOO Neo 10 (CN Variant) in PUBG MOBILE 3.9 Update?

Hi PUBG MOBILE team, Will the iQOO Neo 10 (Chinese variant) support 120 FPS in the upcoming 3.9 update? It has a Snapdragon 8 Gen 3 processor and a 144Hz display, so I want to know if 120 FPS will be officially unlocked for this device....

Solution:

Minimum required chipset for 120 FPS: - Qualcomm Snapdragon 8+ Gen 1 - MediaTek Dimensity 9000 * ...

🪵

6/24/2025

Ishowspeed voice pack

Can you please add ishowspeed voice pack This is going to be great and I hope you put it on all the places (Europe, Central Africa, etc.)

Solution:

Hello @🪵 You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....

VA ANKIT

6/24/2025

90 FPS For POCO F4

poco F4 have also Snapdragon 870 processor in this cheap 90 Fps available in other devices why in poco F4 don't have 90 Fps .

Solution:

Hello @ANKIT You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....

Ant

6/24/2025

Ultimate royale incoming emote

Btw quick question guys, does the ulttimate royale incoming emote last for the current season or for the current to next season

Solution:

Hi! If you mean the Ultimate Royale entry emotes, they are only valid for the season you obtain them. If you obtain them in Season X you can't keep using them in Season Y.

ALPacia

6/24/2025

Form

My account was stolen and i formed from google forms how can i now my appeal accepted or not?

Solution:

You can expect to receive the results of your request via email within approximately 7 working days. The response to your request submitted through the community support form will be sent from community@pubgm.cc. You can also check https://pubgmobile.live/status for the results. We ask you to wait patiently while your request is still being verified....

partap_13

6/24/2025

Please PUBG mobile team help I got scammed

I already recoverd my account & again lost now I can not submit an other claim its show after 3 months please help me my UID 5267349148 😭#feedback

Solution:

You can submit a recovery request from https://pubgmobile.live/support > Recovery.

andrew

6/24/2025

Please give me another chance!

So i tried to recover my account but i got rejected because i may have not included enough information could i get another chance to appeal and also could someone tell me exactly what should i tell them so i can confirm my identity? Thanks UID: 5911413919

Solution:

We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible. You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions....

Venom

6/24/2025

90 fps on Vivo t3 ultra

Any chance of getting 90 fps on Vivo t3 ultra?

Solution:

Hello @Venom You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....

Hitman X Nahid

6/24/2025

When will the 3.9 royal pass pre order event will come ?

I want to buy 3.9 Royal pass . when the pre order will be available ?

Solution:

You can Find the pre-order link if it's announced via #game-news or in game in events.

ADàM❤

6/24/2025

Guys my device is iPhone 11 does it have 90fps in the update 3.9??

Solution:

Hello @ADàM❤ As the iPhone 11 has a 60Hz screen, it cannot display content at 90 fps....

denchik228

6/23/2025

iPad pro 2021

How many max FPS iPad Pro 2020-21 gets in pubg mobile?

Solution:

Hello @den_10388 These iPad models support up to 120 fps....

N1gga

6/23/2025

Account login facebook problem

I have a problem when I want to connect to my old pubg account, I go on my phone, click on facebook, my profile appears then it refreshes automatically and I can't seem to click to authorize the connection to pubg mobile, help please

Solution:

What do you think, I uninstalled and installed pubg, now it works, if anyone else is having problems, this is the problem

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!