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PUBG MOBILE

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questions

questions

Please give me another chance!

So i tried to recover my account but i got rejected because i may have not included enough information could i get another chance to appeal and also could someone tell me exactly what should i tell them so i can confirm my identity? Thanks UID: 5911413919
Solution:
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible. You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions....

90 fps on Vivo t3 ultra

Any chance of getting 90 fps on Vivo t3 ultra?
Solution:
Hello @Venom You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....

When will the 3.9 royal pass pre order event will come ?

I want to buy 3.9 Royal pass . when the pre order will be available ?
Solution:
You can Find the pre-order link if it's announced via #game-news or in game in events.

Guys my device is iPhone 11 does it have 90fps in the update 3.9??

Up
Solution:
Hello @ADàM❤ As the iPhone 11 has a 60Hz screen, it cannot display content at 90 fps....

iPad pro 2021

How many max FPS iPad Pro 2020-21 gets in pubg mobile?
Solution:
Hello @den_10388 These iPad models support up to 120 fps....

Account login facebook problem

I have a problem when I want to connect to my old pubg account, I go on my phone, click on facebook, my profile appears then it refreshes automatically and I can't seem to click to authorize the connection to pubg mobile, help please
Solution:
What do you think, I uninstalled and installed pubg, now it works, if anyone else is having problems, this is the problem
No description

My account was hacked and I have all the information about it, such as when I recharged the UC and t

Solution:
Hello, @!Dev! Please submit a recovery request for further assistance with your lost or stolen account....
No description

Deleting skins

I have problem.I want to delete some skins in my inventory bc I don't use them so when I do that they are deleted but when I go reset the game they are not deleted here's video.
Solution:
You can report bugs/issues from https://pubgmobile.live/support > Bug.

Hello, PUBG Mobile¿

I have a question. Can old contracts return or are they over and won't come back?
Solution:
Feel free to share your feedback about this through https://pubgmobile.live/support.
No description

My old account, 2021. Any chance?

Good evening error, as you know my account with the ID 538505970 has been banned in February 2021 for "cheating" i was just wondering if after almost 4.5 years of it being banned i could have a second chance because as i told you before i was hacked and within a day it was banned. Thank you for your time and understanding. If you are unable to lift the ban could you make the last outfit public that that account had? Thank you...
Solution:
Hello, @Mentos ! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....
No description

What is wrong with moderators?

I just asked on my previous tab why is the email contact support for recovering account saying the same thing to use the ingame tool if i cannot, i didnt get an answer and my tab was archived please firstly read what i ask then take conclusions thanks!

Help me

Why is the email method so stupid i told him that i cannot use the live support or ingame tool because in both of them my devices that i used for 2-3 years of playing arent recognized anymore and yet after i have written to the email it tells me to try the ingame tool

Hacked account

Hello how are you🫶 I m coming here guys from Kariolis Europe admin…i thought he has telling you my problem.. I have a very big issue ,my account got hacked ..I’m tryin to claim it through the support ingame but really I’m not finding any solutions cause I’m using my regular device to claim it and it denies my claim cause of this i really need help to get my account back which I spent more than 100k on it ..I filled the doc support email to claim aswell but I’m not getting any answers.. Is it possible someone to help me? I got all the proof that the account is mine and belongs to me ..I still got 3 links on it (email ,facebook and twitter) the hacker Managed to link his phone number and can’t login cause of secondary verification… Any help is accepted guys…...
Solution:
You can submit a recovery request from https://pubgmobile.live/support > Recovery.

is this a bug

I can get lucky Spin even though I have not bought prize pass.that means anyone can get hundreds of lucky Spins for free.
Solution:
After you rich max level 25 even though you don't buy path, you will get the extra points turned into lucky coin

I need another chance to fill a claim

I recently recovered via Account Recovery my account and I provided a compromised email and now I lost my account again and cant fill another claim for 3 months😭😭 I need help to be able to fill another claim...
Solution:
Please request an account recovery form via: https://pubgmobile.live/support

Login

why can't i login pubgm via facebook? always taken to browser and so on

pdp

i cant find the offical pubg pdp server
Solution:
Here is the invitation link~ https://discord.gg/J7NqNy4tnS...

Ban Appeal - Player ID-51471898787

Hi, my account was banned on 09.06.2022 at 21:30 for “modifying information”, but I didn’t use any cheats or config. Phone: Redmi Note 9 Pro, MIUI 12.0.3 — only had an iOS theme installed, which doesn’t affect the game at all. Please review this ban, I believe it’s a mistake. I’ve spent a lot of time and money on this account....
Solution:
Feel free to submit a ban appeal through https://pubgmobile.live/support. You can track the progress of your appeal from https://pubgmobile.live/status....
No description

My account was stolen and I was scammed

Is there any chance to recover my pubg mobile account sir? Please recover my pubg mobile account. I miss playing so much sir.
Solution:
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible. You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions....