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PUBG MOBILE

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questions

Ban Appeal for PUBG Mobile Account - Request for Review

Hello, I would like to appeal the ban on my PUBG Mobile account. 🔹 Name: REKET٭ ...
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....
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Assistance needed, been struggling for weeks now

Hi, won't type a long story. Let me keep it short. Had a spare device because I got a new one, gave it to someone (not realizing my pubg mobile and google were linked to the phone I gave away). This person made fraudulant charges and purchases on my account, both google and pubg. I reported this to google who processed refunds but now my Pubg account is being penalized for the refunds on UC that I never purchased. I need assistance, please...
Solution:
Alright, make a ticket on https://pubgmobile.live/support

Ban Appeal – Player ID: 5141754817

Hi, my friend’s account was permanently banned by mistake. He spent thousands of dollars and never used cheats. It happened while opening crates. Please review: Player ID: 5141754817
Name: ألن
...
Solution:
Hello, @George Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....
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Gameloop

Hey can i get the link for the gameloop discord server? I left it by mistake
Solution:
Feel free to browse for it on the Internet.

I Can't Create a Form

HELLO GOOD LUCK, MY ACCOUNT WAS STOLEN BY A FORUM WAS ADDED TO MY ACCOUNT ON 05/15/2025. I CANNOT CREATE A REQUEST AGAIN. IT SAYS THAT THE REQUEST HAS BEEN SUCCESSFUL IN 3 MONTHS. IN ORDER TO CREATE A REQUEST AGAIN, SHOULD I CREATE A REQUEST ON JULY 15 OR AUGUST 15?
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Fix the game!!!

The game shows constant 20-24ms while the gameplay is super laggy like wtf?
Solution:
Hi Wamza! The loss replay is a simulation and it does not necessarily reflect what actually happened in the game. If you face any lag/freezing etc. you can report it from https://pubgmobile.live/support > Bug....

account recovery

I have proof of purchase from midasbuy on my gmail that shows I bought uc but it doesn't say my Player UID only has a ORDER ID and Player ID which if its basically a UID I dont think anyone would have this number cause its super long, but will this still be proof of purchase on the account im trying to recover?
Solution:
Yes you can still use it as proof. The account which the purchase was credited to can be checked internally.

# I'm tired of the voice ban system can anyone one help me??

I promise if I said ء I'm gonna get banned like seriously what's wrong???
Solution:
Hello, @ileon٭! The in-game mutes may be applied for violating game rules, such as using inappropriate language or spreading misinformation about breaking the rules. To avoid penalties, we recommend following PUBG MOBILE's terms of service and maintaining a respectful and positive gaming environment.
Should you require further assistance with this, please reach out to the in-game customer service....

Regarding plane name effect.

Is this ( blue card ) applicable if I don't purchase 1800uc RP ?
Solution:
Hello, @UNKNOWN PLAYER! Once unlocked, the Special RP Level Card will be displayed by default during the validity period of the Elite Pass Plus. To display and use the Special RP Level Card, you must purchase the Elite Pass Plus. The same condition also applies to the Advanced Special RP Level Card....
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Methods to recover my account

Its been 1 year and when i try to use the ingame help recovery it says this is an unregular device even i used it before i got hacked in march 2024 i already used the live suport help and it didnt help out at all i gave them proof of reciepts devices my old names the phones i used the region i ayed where the account was made etc it still didnt work pls help!

Could any moderator help me about my account?

So i have requested on the site to recover my account that was stolen by a chinese in march 2024 i got rejected even if i gave the exact info and the corect one i have reciepts gmail everything could anyone help me?
Solution:
If your claim was rejected through the community support form, we're unfortunately help you any further through here. Please note that an unsuccessful account recovery claim may result from providing insufficient or incorrect information. If you still require further assistance, please reach out to the customer service through in-game or by sending an email to service@pubgmobile.com....

Best iems for pubg

I’m looking for best possible iems for pubg ultimate royale budget is below 300$ give me some recommendations
Solution:
Hello @Aceus There is nothing like the best IEMs for PUBG MOBILE. The best are those that suit your ears and sound preference. From my personal experience, I think that $300 for IEMs for gaming is an overkill. I can recommend, for example, Truthear Gate, which I'm using regularly to play PUBG MOBILE, and they do the job perfectly. If you want something more expensive, then, for example, Simgot EM6L is considered great for gaming by many people on the internet. I would not spend more than that as it is not worth it....

Not received invitation code for Pubg wow creation program

I applied for wow creation program.. but I haven't received any invitation code yet #wow #questions...
Solution:
Hello, @ShaziPlay! You can apply for World of Wonder creator access through in-game by tapping on Become a Creator option in the WoW section. After you have submitted the application, you can expect a response in-game within 30 days if your application is approved....

Uc problem

I had a lot of g currency in my account I opened crates with it without checking any boxes like use this currency instead of that after sometime I saw that the “use up if g currency is not enough” I lost about like 200 up I think i just wanted to know how that happened I didn’t check any boxes and still that happened and if I can get a refund if possible?
Solution:
Hello @MusaDJxXx300 When you are opening for example the supply crate with AG and you don't have enough AG, a popup window is shown saying you don't have enough AG while asking you if you want to replace the missing amount with UC. This is probably what happened to you, refund is unfortunately not possible....

Is there any chance when we get Canted Sight on VSS?

In PC/Console of PUBG Has the Canted Sight Attachment for VSS which can be used for CQC. But When do we Get an Canted Sight Option for VSS? Reddit Link: https://www.reddit.com/r/PUBGMobile/s/b4TBCAgjBa
Solution:
We redirect players to share their feedback/suggestions on Reddit. If you have already created a post on Reddit then you don't need to create another one here.

I have a problem with the movement button in the third map. When I press the movement button, the ga

😫I have a problem with the movement button in the third map. When I press the movement button, the game goes to the right beard. It was reported to the game server, but the problem has not been resolved.
Solution:
You can report bugs/issues from https://pubgmobile.live/support > Bug.

Extended Emotes List

Im trying to understand how the emote selection, the extended list, gets assigned. Is there anything I'm missing? I understand how to assign the initial 24, and is typically displayed in lobby. But not sure how the extended list while in game (matches/cheer park/home) works with assigning. Is there a way to assign emotes to the extended list?...
Solution:
I don't think there is an option to assign the emotes past 25. I'm not sure but it appears to me that they are assigned automatically according to the quality. This means that it will assign all your emotes in this quality order to make up to 100: Mythic, Legendary, Rare… etc. Could you check if this seems accurate?...

removal problem

Hello, I was unfairly suspended for 10 years, but I'm not here for that, that's why I already created a request, if it's being looked at, of course I know I can't reach a conclusion from here, but you're saying that I was suspended because I cheated in the game and skipped respectful behaviors on the support site, which one?
Solution:
You can find the reason for your ban on the notice that pops up when you try to login to your account. If you need more assistance regarding this, you can contact the customer service by sending an email to service@pubgmobile.com....

How can one earn PUBG official merch?

How can one earn PUBG official merch like tees, caps & stuff?
Solution:
Hello Pain! There are multiple ways you can get your hands on official PUBG MOBILE merch: - Sometimes merch is offered as a reward for community events. This can be https://discord.com/channels/393088095840370689/644923658761928734, tournaments, quizzes etc. You can also join regional servers from https://pubgmobile.live/regions for this. - From time to time, top contributors in PUBG MOBILE communities may be offered merch. - Some content creation, PDP or WOW programs may offer merch to the program members....

PDP contest help

so i uploaded 2 desgines mistakely is there a way to delete one?
Solution:
Hi! You can reach out to PDP server moderators Tahm or Golem for assistance regarding this. - https://discord.gg/J7NqNy4tnS...
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