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PUBG MOBILE

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questions

PDP contest help

so i uploaded 2 desgines mistakely is there a way to delete one?
Solution:
Hi! You can reach out to PDP server moderators Tahm or Golem for assistance regarding this. - https://discord.gg/J7NqNy4tnS...
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bug report 3.8

при взаимодействии с предметом пишет про dragon ball, играю на английском
Solution:
Please only use English in this server. You can report bugs through https://pubgmobile.live/support > Bug....

Why Do I or My Brother Get High Ping in PUBG When We Play Together?

I’m in Germany, my brother is in Pakistan, and we both play on the Europe server. When we play solo, we get 20 ms ping, but when we squad up, one of us randomly gets 100+ ms. Why does this happen, and how can we fix it?
Solution:
Hello, @RiverxHL! When all players on a team are from the same region and server, the game generally tries to match you to the closest server based on your location. However, if your team includes players from different regions, the selected server may be farther from some players, which can lead to higher ping for them. If you have any feedback regarding this, feel free to share it through https://pubgmobile.live/support....

Battle Royale anyone English US servers?

I need a stack of English US server players Vc for comms #questions
Solution:

No colapsing zone mode

hey its possible to play, can be solo, maps with no colapsing zone? i like to explore map, where i can climb, some tunels if there are any...
Solution:
Hello! All maps in Classic Mode have the blue zone as it is one of the important features that makes PUBG MOBILE unique. If you are a WOW creator, you can use the available templates to explore some of the maps without having to worry about the blue zone. You might need to play a couple matches explore the other maps if they are not available as a WOW template....

Already use the recovery

Is been three months already of my stolen account now when I try to use the recovery in the PUBG app the game don’t let me because is not the phone’s hacker is using that make no sense
Solution:
Hello, @KingCrimson! Please submit a recovery request for further assistance with your lost or stolen account....

I have a question

My rank is Ace Dominator (5200) but when im starting playing solo vs squad or due vs squad The Server Will Be (Pro Bots) And only 1 suqad in the server or two. How Can i Fix It
Solution:
Hello @[K21 E-SPORTS] Ali Possible solutions could be: Changing the mode or map...

What dose this mean

help
Solution:
N/A means there is a status available but it falls outside of the regular cases and is not covered by the automatic status update. You will receive an email and the N/A will be manually updated, we kindly ask for your patience in the meantime.
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Stolen account

https://discord.com/channels/393088095840370689/1377251784602550533 Hi there, In January 2024 I lost my phone and I was having financial problems, so I couldn't afford a phone that time and was scared that my pubg account will die and lose events and things so my friend said he will play with account, so I trusted him and gave it to him so he play with it, but I only gave him Twitter log in method only and it's still linked to my email, later when I was able to buy a phone I didn't take the account from him but I was checking the account regularly like every month I login to it to check that everything is ok, but in last month (May) when I tried to log in, I noticed that Twitter has been removed from the account so I decided to login via email, but it said that there's suspicious activity and I couldn't login so I contacted support but they didn't help me recover my account though I didn't tell him the part about that I shared my account with someone because they said that sharing isn't supported, I'll enclude a screenshot of what the support said via email and be noted that I can't file a claim via in game recovery tool cause this isn't regular device, so is there a way for me to recover my account again? The email apparently is still linked to the account though sometimes when I try log in, it says "account doesn't exist" Please help me find a way to retrieve my account 🙏...
Solution:
Hello, @Emperor D Shadow! Please submit a recovery request for further assistance with your lost or stolen account....
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Back?

Is there a chance to come back next time?
Solution:
Hello @你好喂(34010) Unfortunately, we do not have information about future events. Please keep an eye on #game-news...
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Hi

Hello, my account was stolen in October last year, I was talking to pubg mobile presenter in my own country, they couldn't help, can you help?
Solution:
Hello, @Arifabifedaisi! Please submit a recovery request for further assistance with your lost or stolen account....

I have a problem

I had an internet problem while I was in the room, and when I entered the game, nothing appeared to me. It returned to normal, but I face a problem when I invite someone or create a new room It shows me the word "You are in the room" and it is not possible to create a team.
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Wow Creator mode

What are the requirements for the WOW Creator Mode Access?
Solution:
Hello @beastgamer_2706 The requirements are as below: Basic Requirements...

I HAVE A PROBLEM

HELLO GOOD LUCK, MY ACCOUNT WAS STOLEN BY A FORUM WAS ADDED TO MY ACCOUNT ON 05/15/2025. I CANNOT CREATE A REQUEST AGAIN. IT SAYS THAT THE REQUEST HAS BEEN SUCCESSFUL IN 3 MONTHS. IN ORDER TO CREATE A REQUEST AGAIN, SHOULD I CREATE A REQUEST ON JULY 15 OR AUGUST 15?
Solution:
You can submit a recovery request from https://pubgmobile.live/support > Recovery.

Molotov color

How can I make my Molotov color green or is that not a thing?
Solution:
Hello @oceanman2007 It is unfortunately not possible to change the molotov color....

Ok i submitted another form

Please make sure every detail has been taken into account, I wrote thr best i could providing every single data i. Know in my brain and wrote them
Solution:
You can only submit one recovery request per account through the community support form. As mentioned before, if you still need assistance you need to reach out to the customer service by sending an email to service@pubgmobile.com....

Still Waiting – Hacked Account Not Recovered

Hello PUBG team. I’m here again because my hacked account issue still hasn’t been resolved. My account was hacked on March 15, 2024, at 00:08:35, and since then, I haven’t received any helpful response from support. I’ve submitted multiple requests, including screenshots, my account ID (532622489), UC purchase receipts, and all the required information. Please, I kindly ask someone from the security team to review my case urgently, as this account was created in 2018 and has years of progress and money invested. I don’t want to lose something I’ve built over so much time. ...
Solution:
Please wait patiently while your account recovery request submitted through https://pubgmobile.live/support is being verified. You can expect to receive a response within 7 working days....
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Switching servers

If you switch from asia server to europe does your rp level also reset with your rank?
Solution:
No, the Royale Pass levels are separate. If you change your game server, only your classic season rank will change. You will also get your classic season rank back if you return to the Asia server....

What are the requirements

Do i have to reach only peraless or any other specific match limit or something
Solution:
As I said, click the question mark icon. The requirements are clearly written there
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Acc recovery

I had created an account in 2018. My google and facebook acc got hacked in 2023 and i lost that 2018 acc too. I dont have anything in that account but still i want that because its an old account. Is there any way i can get my acc back?
Solution:
You can submit a recovery request from https://pubgmobile.live/support > Recovery.