PUBG MOBILE

PM

PUBG MOBILE

The first and best battle royale!

Join

questions

questions

Acc recovery

I had created an account in 2018. My google and facebook acc got hacked in 2023 and i lost that 2018 acc too. I dont have anything in that account but still i want that because its an old account. Is there any way i can get my acc back?
Solution:
You can submit a recovery request from https://pubgmobile.live/support > Recovery.

Account hacked

My account hacked i cant submit my issues please help me i need recovery my pubg account
Solution:
Hello, @SLdarkness | Mango WUMP! Please submit a recovery request for further assistance with your lost or stolen account....
No description

#wowincitivprogramPUBG MOBILE team

Dear PUBG MOBILE team I am a wow caretor last year.march 26 th2025 first withdraw to my Paypal account and 2th withdraw 29 may 2025 but I can't receive my Paypal account pending balance as a long time 2 month plus
Solution:
Please reach out to the in-game customer service for assistance.

My account was banned without any reason

So i was playing livik with a random squad i joined from world chat the ms was pretty unstable so when 10 people were alive i was recalled and when i landed i noticed my controls were vanished except my Joystick i thought it was a glitch i went to safe zone and after sometime this popped up Uid:5625481099...
Solution:
Hello, @idkmaybenawaz! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....
No description

Account hacked

My account hacked i cant submit my issues please help me i need recovery my pubg account ✅
Solution:
You can submit a recovery request from https://pubgmobile.live/support > Recovery.
No description

New clan battle

Hi guys, can someone explain what’s going on with the new Clan Battle? It just disappears. I was saving up points, but today it disappeared again — just like last time. How are we supposed to participate if it simply vanishes once the timer runs out?
Solution:
You can report bugs/issues from https://pubgmobile.live/support > Bug.

My Account stolen

Hello My PUBG Mobile account with the username BAYRAMBYN has been hacked. I am currently unable to log in. :Ace: I no longer have access to the old device I used to play on, and because of that, your system is rejecting my support requests with the error code 3040004. This is my original account, and I’ve been using it for a long time. I am willing to provide any required information to verify my identity and recover it. Please help me recover my account.Thank you....
Solution:
Hello @ksekskekek You can submit a recovery request from https://pubgmobile.live/support > Recovery....
No description

auto downloading

How do i stop auto download, even tho I have turned off the automatic download but it still starts downloading own its on
Solution:
Hello @Hassan The automatic download option applies to non-mandatory packages like skins, etc.; however, some resources that are mandatory to play the game will be downloaded automatically....

iOS 26 touch issue

I recently updated my iPhone 14 Pro Max to iOS 26. I’ve noticed that while using two fingers works fine, the moment I try to use three or more fingers at the same time, my character in PUBG gets stuck. For example, when I’m crouched and try to get up and fire at someone, the movement just freezes. I’ve been playing like this for years and never had this issue before, so I’m confident it’s not a touch problem — it only started after the iOS 26 updat
Solution:
To report a bug, Go to https://pubgmobile.live/support

Can I get my sensitivity back

So I just lost my sensitivity due to me pressing medium touched the sensitivity bar a little can I get my sens back I didn't have cloud is there anything else I can do
Solution:
Hello @MusaDJxXx300 If you didn't save your sensitivity settings to the cloud, you cannot retrieve it after you changed it....

Spawn devices

Hello
Solution:
Please reach out to the in-game customer service if you need help regarding your Freelancer account.

Why im not receiving the code

Im not receiving the code
Solution:
Hello @! 𝐙𝐄𝐑𝐎, since your issue has been fixed we will archive this post.
No description

Hey can I get Elite İnfluencer role?

What should I do to get this thing?
Solution:
Hello @Lucia You can refer to this announcement...

Ping

I need PUBG mobile global south Asia Bangladesh ip server address for my isp to stable my ping #setting #off-topic q estions 1.future network 2.broadband internet 3.5261322777...
Solution:
This information is not publicly available.

Why I can't change my name

It's not 14 symbols long, why pubg mobile thinks that it's 14 symbols long if its not? Also when I try to pit new name on English it's says "name is already taken" (or something like that, also it's Russian on screenshot)
Solution:
A 14-character string will generally be longer in Russian than in English. This is because Russian words and syllables tend to be longer on average than English word.
No description

Clan can't participate in current clan battle.

I had registered my clan for the new clan battle and received a confirmation and notification. But when I try to access the clan battle, I get this notification that my plan is not participating in the clan battle. Please help....
Solution:
Hello @Ch@nce! Apologies for the late reply. Clan Battle has been suspended until version 4.0 after gameplay updates and feature optimizations. ...
No description

Standing Pose not Working

In this recent update they made this set be able to have a special pose when equipped the entire set which i have, however it doesn't work for me I was wondering if anyone knew how to fix this
Solution:
Hello @Said Feel free to ask other players in #pubg-mobile and eventually, if you think it's a bug, you can try reporting it through https://pubgmobile.live/support....
No description

Uc question

Hi I buyed 8k uc from midas and 1k from pubg and I need more to get Shelby and this happens when I try to buy uc
Solution:
You may need to contact the in-game customer service for further assistance in this regard.
No description

Pubg ping related help #setting#question

I need PUBG mobile global south Asia Bangladesh ip server address for my isp to stable my ping #setting #off-topic q estions

Gyroscope Problem

Hello, I used to play PUBG Mobile with the gyroscope feature enabled on my device, but now it says that my device does not support it. Could you please help me resolve this issue? Thank you. #questions...
Solution:
Please try turning on gyroscope from your devices settings first. If it's on and you're still facing the same issue in-game, you can report this as a bug from https://pubgmobile.live/support.