question
Hello, I have a question. I can't send a recovery request because it says I'm not using my primary device, even though it is. Perhaps this is because I previously deleted PUBG, or used VPN (since I'm from Crimea and I need to use it to play PUBG). Please help me with this problem.
Solution:
Please submit a recovery request from https://pubgmobile.live/support if you are unable to submit a request in-game.
Lift or review a penalty
I just want a company to conduct a simple investigation into the penalty on my account. The sad thing is that my account was banned on the basis that I am not the owner of the account and I am the official owner of the account and I am the one who started it from scratch and nothing is found in it except that I am the one who paid for it and even because no one can reach it except me. There is one email in it and it is my personal email, so how can the account not be my account? I want a simple look into the penalty directed at the account.
You can contact me via the email on the account to make sure the account is mine and I still have the last phone I played on from the account for the past 3 years.
Id : 5137425929...
Solution:
Your account will not be unbanned.
Feel free to reach out to customer service via in-game or by sending an email to [email protected] for any questions....
Clan
Where is Theo best place to look for members to my new clan
Solution:
Hello, @kaktus_dafaq!
You can check the https://discord.com/channels/393088095840370689/1206809490985586688 thread in #recruitments. You can send your own recruitment or join a clan from there....
hello. i cant login into my account that i linked with X(Twitter)
cant login into my acc maybe because i havent been playing the game for more than 2 years. can anyone help me?
Lost access to my PUBG Mobile account
Hello, I lost access to my PUBG Mobile account because I can no longer access the social media (Facebook/Twitter) it was linked to. I have all the account information, including my nickname, ID number, and old device details. I cannot reach support from inside the game. Can an admin or moderator please help me recover it?
Solution:
Clan - Classic / Ultimate Royale?
Does a clan that is set to Classic mode increase in rank if they play Ultimate Royale?
Solution:
Matches played in Ultimate Royale do not count towards clan missions.
If you have any feedback regarding this feel free to share it from https://pubgmobile.live/feedback....
Popu battle matchmaking feels unfair with Time Zones
Hey, I gotta complain about your popularity battle matching system.
You clearly have access to players’ locations, so why not match people from the same continent?
I’m in the US, but I never get opponents from here, it’s always Europe, Africa, or the Middle East.
The issue is that the battles always end at like 3 or 4 a.m. my time, while it’s daytime or morning for them.
That gives them a huge last-minute advantage....
Solution:
Hello, @Fiora 🫶!
You're welcome to provide your feedback about improvement ideas related to PUBG MOBILE through https://pubgmobile.live/support....
account problem
Hello, I have a question. I can't send a recovery request because it says I'm not using my primary device, even though it is. Perhaps this is because I previously deleted PUBG, or used VPN (since I'm from Crimea and I need to use it to play PUBG). Please help me with this problem.
Solution:
PUBG MOBILE Operations Team aims to respond to requests within 7 business days. We ask you to wait patiently in the mean time.
Remove hackers email from my account
Hi guys my account is hacked through my linked email account.i cannot access the email due to it being hacked( it's his email account now) I'm only able to get in my pubg account through my linked facebook and trying to replace the hackers email. But then when I make an appeal it keeps saying please use your regular device which I am. Can anyone please delete the hackers email off my pubg account.
the link that @delfin🐬 sent https://pubgmobile.live/support I cannot access it due to me probably not being in New Zealand maybe? Right now I'm in the cook islands
Just a while ago the hacker had changed my flag and server to Asia and removed all my connections even tried changing my name to s y n o. I was able to change my name back to zebbyx
51754875980 is my UID is there anything that you can do to remove the hackers email off my pubg account or replace the email account with mine [email protected]? The old email I used to have that was linked to the pubg account is now hacked and I cannot gain access to it so is there a way I can use another email account? I can give you the emails I used to link the account to I can give you the midasbuy screen shots anything to remove the hackers email off my pubg account...
Solution:
The website works fine for me. There are a few options you can try: change your network, clear browser cache, restart your browser/device.
If you are still unable to access https://pubgmobile.live/support then you will need to submit a recovery request in-game to get the unauthorised access removed from your account.
If you are unable to submit a recovery request in-game due to not having access to your regular device, your only option is to reach out to the customer service via in-game or by sending an email to [email protected]....
Login code
I have linked my phone number and email with my account but when i try to link my phone number to turn the verification ON im not getting any sort of OTP CODE
Solution:
Hello! Please check if the SMS was marked as spam. If you requested a verification code too frequently, you will have to wait at least 24 hours before trying again.
If the problem persists, please reach out to the customer service via in-game or by sending an email to [email protected]....
The conversion event is not working
as you can see, instead of malus majesty tokens, it is converting sandscylph tokens which wouldve already ezpired anyways
Solution:
If you encounter any bugs, you can report it by submitting Bug through https://pubgmobile.live/support.
Questiom
Hello, I have a question. Let's say you made a request to remove social media links and the administrator removed your email and phone number. Let's say you had just changed your email and phone number before this and there was a repair problem with your device. Since your device was not reliable, you could not add a phone number and email and somehow your game account was stolen. Now who is the wrong person here?
Solution:
As per the terms of service of PUBG MOBILE, every player is acknowledged and accepted upon their account creation, that the owner is solely responsible for securing their account.
If your game account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support....
Stolen account support
Hello,
I haven't logged into the game for a while. Today, I reinstalled the game and saw that my account has been taken over by someone else. I tried to recover it through the in-game account recovery section, but I'm getting an error due to a device change.
Can you please help me?...
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
I have an account that has been banned for ten years, and I am not a hacker. I want to check the acc
Solution:
If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.
eagle review system
When i try to start eagle system review i am kicked back to lobby for a second or two,a message "end review" appears shortly on the screen and then im sent back automatically to security center but no eagle system review is started.Am i doing something wrong?
Solution:
Please contact the in-game customer service for matters related to the Security Center.
Pubs service
The service of this game pubg mobile is too baaaad talk with someone on thier email and they said its a real person but they just send me a automatic message everytime they are like mad people report this game and thier service i request you all
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
Each user can only submit one request using the form, if you submit more than once it will not show up on the sheet anymore. If the result of your request on the sheet turns out to be rejected, then you need to reach out to the in-game customer service if you still require assistance...
Question
Hey there I’ve been wondering if you guys would add Rolls Royce, BMW or Mercedes Benz in the future.
Solution:
Hello, @BABAW£!
You're welcome to provide your feedback related to collaboration ideas in PUBG MOBILE through https://pubgmobile.live/support....
moved countries from india to england , is it possible to convert from BGMI to PUBGM? (important)
I have tons of skins and collectibles (and UC) on my account in BGMI. I moved from India to UK for work and i was hoping if i could get my data into Pubg Mobile Global version rather than the Indian version since i wont be able to use it in the UK.
Solution:
Hello, @shiwotl.!
It is unfortunately not possible to transfer it. You'll need to create a new account in the global version of P[UBG MOBILE or use an existing one.
Please note that we provide community support only for the global version of PUBG MOBILE....