PUBG MOBILE

The first and best battle royale!

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PUBG MOBILE

The first and best battle royale!

Join

questions

AzBM

10/5/2025

FPS unlock

The device REDMI K80 pro with a 6.67-inch 2K OLED screen supporting 120Hz refresh rate. It's powered by the high performance Snapdragon 8 elite processor, However, when I play PUBG Mobile, the game doesn't support 120fps. Considering the high end specifications of my device, is this a compatibility issue between the game and the phone?Since it release in November 27, 2024,I have waiting too many update for the 120fps,but until version 4.0 it dont even support 120 yet, Why??👀 #questions #pubg-mobile...

Solution:

Hello @AzBM! You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....

MonkeV

10/5/2025

Is there any way I can be in contact with someone who can actually help me and receive my info?

I’ve repeatedly submitted account recovery claims and provided all necessary documentation—including screenshots, screen recordings, and purchase history dating back to 2018—yet my requests continue to be rejected. I've submitted claims both in-game and recently through the Google Docs form(result pending), but the only response I receive is to resubmit the same information, which leads to the same outcome. The issue seems to stem from the fact that I no longer have access to the trusted device associated with the account. I traded in my old trusted phone to my carrier, and someone I had previously allowed access to my account enabled two-factor authentication (2FA). As a result, verification codes are now sent to the person I gave access to my account, and the person has not responded to my messages. Although I can still log in via Apple ID, 2FA prevents me from fully accessing the account on my new device. I’ve clearly explained this situation multiple times to customer support, but I’ve yet to receive a helpful resolution. At this point, the process feels repetitive and unproductive. I’m requesting more effective assistance from the support or security team to help me recover access to my account. Given the amount of verifiable information I’ve provided, I believe this issue should be resolvable....

Solution:

Please be advised that every account is personal to the respective account holder and is prohibited from gifting, lending, trading, sharing or otherwise permitting any other person to access or use other's account as that is against PUBG MOBILE's terms of service. Therefore, we are unable to assist you in this regard.

Kushal

10/5/2025

Game System Failure

I absolutely have no idea why my account got frozen/ban for 7 days. I have been playing for 8 years this game. Now I’m playing on iphone 15 and it’s showing that modifying game data. It’s literally makes no sense.

Solution:

Hello, @Kushal! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the Appeal option when trying to log into your account if you want to appeal your account suspension....

! Fluffy

10/5/2025

Flag/Banned Accounts

Hello PUBG and moderators or admins I would like to adress the issue of the flagged accounts I happened to have 2 friends who got banned on Redmagic devices specifically I have been wondering why this is happening to redmagic users getting flagged is it because of game cube? Or the pluggins? Or button triggers? Can someone elaborate on what is happening as I have never had an issue like this before I would to hear some information and what i could do to respect PUBGM official guidelines Any help appreciated...

Solution:

You may refer to this:

Uniique👑

10/5/2025

Need A Help 🙏🏻

#questions Hi admin, let me introduce myself as Unique, I want to ask about something, before continuing I want to tell you a little, so some time ago my account was hacked or broken into by someone, in which case I wanted to sell my account but it didn't go well and smoothly, so that my account was hacked or taken over by a fraudster, after that the fraudster sold my account to another country, which also made me unable to return the account to me and made the device on the account different when a week after I did a "Claim Report" after that I couldn't do it again, I hope you can take action against me and I can prove that I can guarantee that, I ask for help from both PUBGM and Admin can help with this I say Thank you warm regards Uniique....

Solution:

Hello, @Uniique👑! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

Dexa

10/4/2025

Game system

Hello PUBG Mobile Support Team, My account has been marked as high-risk and temporarily frozen for review. I recently changed my device, and I believe this might have triggered the system to flag my account incorrectly. I have never used any cheats, third-party software, or VPN services....

Solution:

Hello, @Dexa! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the Appeal option when trying to log into your account if you want to appeal your account suspension....

Wajidali

10/4/2025

How

Hello Pupg mobile support team help me

RIDO

10/4/2025

Can you please bring back the Kaiju no 8 prize path 🙏😞 I regret not buying it 😔😔😢

Please extend the duration of the Kaiju no 8 prize path a little more😞, it didn’t even last 1 month 😤😤 also while others continue for more than a month kaiju no 8 prize path it lasted less than a month I have skins of all anime, I should get that too...

Solution:

Hello @RIDO! You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....

FAYO🌟

10/4/2025

unauthorized account recovery

Hey PUBG Mobile Support Team / Moderators, I really need urgent help with my account. Someone submitted an unauthorized account recovery claim for my PUBG Mobile account (Claim No. 251001777937245). The claim status now shows “Claim approved. Observation period in progress,” but I never made this claim....

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Musa

10/4/2025

game crash enough is enough

I’m seriously fed up now! It’s been over a month and you guys still haven’t fixed the crash issue — mid-match crashes, lobby crashes, it’s all the same every damn day! Every time you say “we’re working on it” or “patch incoming,” but when? When will it actually be fixed? We’re regular players, we spend real money on this game, and this is the treatment we get? Stop making excuses and FIX the game already! Enough is enough!

Akshu

10/4/2025

I just got a new device and when i try to login it gave me a 1 day ban what should i do now?

💀 𝓐𝓷𝓸𝓷𝔂𝓶𝓸𝓾𝓼 💀

10/4/2025

Wow map

I created a wow map but i have a problem with the storm when all teams dies the storm doesn’t reset it stays where it ended 🙂 i need help with that please

Solution:

Please join the WOW server for further assistance in this regard: ▫️https://discord.gg/r766Q9ruyY...

SaiyanWNL

10/4/2025

iphone 17

90 FPS is stuck between 77-78FPS please fix it and please add 120FPS it is more than capable

Solution:

Hello @SaiyanWNL Extreme+ is 80 fps for iPhones due to how Pro motion works. 120 fps is currently not planned due to optimisation. Efforts will be made to change this in the future....

✯ Dominic ✯

10/4/2025

I don’t want to sign in with my number and it keeps sending codes to my number when I select email?

Piyal

10/4/2025

How

Hello PUBG Mobile Support Team,
I have already submitted a claim for my lost account.
Here are my details:
- UID: 5615292848 ...

Solution:

Hello, @Piyal! As mentioned in the email reply, you'll receive an update within 10 days. Please wait patently in the meantime....

SudeepB

10/4/2025

Pubg mobile crash iphone x

#bugs reporting a serious stability issue with the latest 4.0 update on my iPhone X. Before the 4.0 update, the game ran smoothly without any crash problems. However, since updating to version 4.0, the game crashes frequently and randomly. This happens during matches, while in the lobby, and even when customizing my character. The crashes are sudden and make the game unplayable. Device: iPhone X...

Solution:

Btw you can submit your bug report through this link, https://pubgmobile.live/support...

fish

10/4/2025

do you have

:laugh:

Solution:

Hello @fish This message is Discord-related, it is not related to the game. Thanks for understanding and please only use this channel for general questions about the game....

denchik228

10/4/2025

120fps on iqoo

Does iQOO Neo10 Pro+ supports 120fps in pubg? Because I heard that because this phone is Chinese there is only 90fps limit in global pubg

Solution:

Hello @denchik228 You are welcome to share your feedback or suggestion through https://pubgmobile.live/support....

DARK•Gunner

10/3/2025

Neee help

So I have a few questions… I’m trying to recover my old pubg account that someone stole in 8/9/22 but my Facebook is linked to it and it says that my Facebook was linked to my pubg: in September of 2023 2. Also I unlink an email I don’t have access to on pubg on the Facebook app, but that email is still linked to my Facebook.. is that going occur the recover of my account please let me know … I don’t wanna lose this account

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Zyrlth

10/3/2025

PUBG ACCOUNT HELP

So basically someone scammed my friend into telling him that they would exchange accounts but he stole it what should we do now please help me Asap

Solution:

Hello, @Zyrlth! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!