NEED HELP! Why it’s showing me Unrank in solo and squad
Please let me know this issue seriously, i just did conqueror now this is happening
Solution:
This occurs when the number of players, or the rating, is greater than 10 000, and thus visually unable to be properly displayed. This may also be a result of a frozen rank due to account abnormalities, you will be ranked again after the investigation is over.
Lost My Account Access
I know you must have countless cases, requests to handle, and so on. However, I have a rather complicated issue that I haven’t been able to solve with the current in-game support.
I have an account with the nickname:
vitormarchini...
Solution:
Hello, @Vitão ®!
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery....
120 fps?
Is pubg planning to provide 120fps support in 17 base models ?
16 pro :
Antutu - 1871052
GeekBench - 8283
...
Solution:
Hello @Junior
Adding 120 fps support to the base iPhone 17 model is not currently planned. However, efforts are being made to improve optimisation for 120 fps, so it cannot be ruled out that this may change in the future.
You are welcome to share your feedback or suggestions about this through https://pubgmobile.live/support....
Deleting a linked email
how to delete a linked email from my account ? anyone reply asap
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

120fps Support on Oneplus Nord 5
120fps support on Oneplus Nord 5 when ?? as the chipset is capable of it. Snapdragon 8sGen3
Solution:
You are welcome to share your feedback or suggestion through https://pubgmobile.live/support
Samsung A16 Issues
I just recently got an a16. The game has been pretty much unplayable since I started. I feel like I'm running 20 fps and any time I get into a fight anywhere around 10fps. Switching graphics mode and fps doesn't seem to do anything. My wifi is bad but I know that is not the issue here. I previously had a a13 which ran the game 3x better. I don't know if this is the new update causing this but any help would be appreciated.
Solution:
Hello @JR27
You are welcome to share your feedback or suggestion through https://pubgmobile.live/support....
Account claim issue
My account is stolen from me on gun point last Sunday the scammer used my device to unlink my account and the rest my phone on the spot i have all the proofs that account is belongs to me now whenever i try to claim my account i got this error pls help me
Solution:
Your message has been deleted for security reasons, you should not share your account details here and keep it to only yourself, otherwise anyone could use your details and claims your account.
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support....

Urgent Support- Tournament Rooms Account Stolen
Dear PUBG MOBILE Support Team,
I am one of the tournament organizers on my server. I had officially registered my tournament and received Esports Room support from PUBG MOBILE through the PUBG MOBILE Third Party Tournament website.
Unfortunately, a serious issue has occurred. The account that contained the Esports Rooms was stolen by one of the organizers, and all the linked information has been changed. The account was only linked to Facebook and Twitter, without an email or phone number, which prevents me from recovering it through in-game support....
Solution:
You can submit an account recovery claim from the login interface by selecting Help > Login Issue > Account Recovery > Submit Claim.
Game system failure
This affect other people to
So i was in a lobby then suddenly this pops up out of no where, can i get more information on what is going on here?...
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.
And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....

Got 7 day ban for “change game data or conduct”
Hey,
My account (ID: 5671340018) got a 7 day suspension on 09.10.25 with the reason “change game data or conduct.” I was just playing normally with my friends on GameLoop, no hacks, no mods, nothing shady. I always play fair and follow the rules, so Im really confused why this happened.
Feels like a false detection. Could you please check my logs and review this ban? I’ve spent a lot of time on this account and dont want to lose progress over something I didnt do.
...
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service.
Please use the “Appeal” option to appeal for your suspension or contact the customer service in-game or through service@pubgmobile.com. We are unable to review temporary bans through the community....

Adapted for a phone with 120fps
The processor of my phone can support 120fps, and the screen also supports it. I hope it can be made compatible.
Phone model: OnePlus Ace 5 Ultra😁...
Solution:
Hello @XueYe_ing!
You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....
PUBG Ban Issue
Dear PUBG Support Team,
I am writing to request a review of my account ban. Recently, my account was suspended with a notification suggesting modification or policy violations. However, I have never engaged in any unauthorised modifications, cheats or activities that violate PUBG’s terms of service. I have always played the game fairly and regularly.
I kindly request you to review my account and provide clarification on the reason for this action. I am also willing to provide any required proof or verification to confirm my identity and fair gameplay....
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.
And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....

Link add problem
Someone help me, I've been playing for two months and still the link isn't being added.

Sonic
I have purchased the new super Sonic for 800 LUCKY COINS just to find out it was unusable without getting the normal sonic first why was there no any disclaimer or a warning or not saying that I need to get the normal sonic first before getting the super Sonic, I just wasted MY 800 LUCKY COINS AFTER MONTHS OF SAVING AND COLLECTING THEM, I WANT MY REFUND FOR MY LUCKY COINS OR IT TO BE USABLE WITHOUT NEEDING TO HET THE NORMAL SONIC OR EXCHANGE IT TO THE NORMAL SONICCCC, this is UNFAIR
Solution:
@Kiwy
It's labelled as a set. Refunds are unfortunately not possible. You are welcome to share your feedback or suggestion about this through https://pubgmobile.live/support....
Iphone 12 bug
Some times my joystick doesnt work and when i try to drive car or getting or when i try to leave the setting this happen
Solution:
Home Instalment Early Payment
Hi
I have enough to purchase / pay back a very early level home blue print (level 10). My home level is now 30.
I have paid back all the home coins except 17 premium home coins (I have 31 currently). ...
How can i resolve this issue Help Me.
help me I can't change my age restriction... My age 24 years over ... #off-topic
Solution:
Go to pubg setting,
scroll to the bottom
now you can see "Other" option, click it
now , you can see the setting about your age
check mark it to 18+ and your limit will be removed...

Please help
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....

In game my Number is attached but the email login is my friend and number login is mine
How to Change email login
Solution:
If you still need any assistance please contact the in-game customer service instead.

Account Problem
Hey,
Its riad and iam 25 years old.
I can show u my nid card/Birth certificates for proof of my birthday.
Game management system 18+ age (yes/no)
I cannot switch yes, even iam 18+ old....
Solution:
You will have to wait for the cooldown to end so that you will be able to change the settings again.
