PUBG MOBILE

The first and best battle royale!

Join

PUBG MOBILE

The first and best battle royale!

Join

questions

Eipril

9/15/2025

Help squad, earn your free coupon

Hello guys! Does somebody recently purchased UC? If you don’t mind can you please share with your link… I want to get some coupons before buying UC🥺 Thanks!...

Solution:

Hello @Eipril This channel serves for questions only. You can share such codes with others in https://discord.com/channels/393088095840370689/1092983473901412382...

zzz

9/15/2025

Removing 2FA without login?

I have no longer access to the number linked with 2FA only the email is still accessible, but I can’t use that to login cause it takes me to the number verification again. Is there a way to remove this without logging in to the account?...

Solution:

Hello, @Gwenchana! When you enable secondary verification, it is recommended to save your backup verification codes in case you lose access to your other verification methods. If you previously saved your backup verification codes, please try to use one of them to access your account. It is also recommended to reach out to your phone number service provider and get replacement of the same phone number....

Thunder

9/15/2025

Hacked account

I tried to sell my account but the buyer scammed me instead of sending money.. and i have all the provment that needs, i also tried to recover my account from public mobile help center but they don't help me meanwhile i had everything and every provment 💔 who can help me send me massage to send everything... #pubg-mobile

Solution:

Hello, @Thunder! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

Pubg dealer

9/15/2025

Popularity

Anyone wants popularity

Solution:

Hello @Noobie PUBG MOBILE Player This channel is for general game questions only. You can exchange popularity with others in the space gift exchange chat channel in-game....

KoS

9/15/2025

Combat power

If you are top 100 in combat power, when do you get the title and how long does it last?

Shanks

9/15/2025

Security risk detected

I try to log in with my account normally like everyday then the game says im in safe mode because of a security risk, I tried to log in with X, google, and gmail, its all the same, and i have been playing with the same device all the time, please if anyone can help me in this, im not able to log in to my account anymore for 7 days.

Derpy

9/15/2025

Shared home/roommates

If I were to upgrade the home level using the elite home coins do i keep the home level if me and the roommate split? Would I go back to the original level home I had before I had the roommate? Would I get the coins back if my level is reduced?

NIWAR

9/14/2025

Transaction

Can someone help me fix this 🙏...

Solution:

Hello @NIWAR Please contact the customer service from here for further help....

Eipril

9/14/2025

Can I actually sell my popularity?

Hi guys how I can sell my popularity? I have 13 helicopters which one of them gives 125k popularity. I thought since we have battle of popularity it’s a good opportunity to sell my pp. Thanks y’all 😸...

Solution:

Hello @Eipril19 Selling virtual goods such as popularity is a violation of PUBG MOBILE's terms of service so it's not allowed....

itz_x_x_mody

9/14/2025

question about keyboard keymapper apps

I have been using mouse and keyboard like for a week I used two apps to map the keyboard for my mobile so I can play and I don't know if it's restricted to use them while on mobile or that I shouldn't use any apps to map the butons,I got banned for like 1 hour and i just wanna know if I can use mouse and keyboard for mobile or that I can't ?

Solution:

Hello, @itz_x_x_mody! The use of peripherical devices is not supported or allowed in PUBG MOBILE while playing on any handheld touch device. Please play the game normally using the normal touch controls....

Umar amir

9/14/2025

Bug

#bugs~ hen i am playing today my character helmet is not showing and showing in legs side #bugs~1in another match my backpack is not showing

Solution:

Hello, @Umar amir! Please report bugs via the community support form with your numeric user identification, a proper summary and description, and a video recording that can illustrate the issue you have encountered....

_zeuss

9/14/2025

Game screen stuck

Dear PUBG Mobile Support Team, My name is zeus, and I’m a 16-year-old gamer from India who has been deeply passionate about PUBG Mobile for years. For me, PUBG is not just a game — it’s a daily part of my life, something I truly enjoy and look forward to. However, I’ve been facing a very frustrating issue recently. Every time I open PUBG Mobile on my OPPO F9 Pro, the phone screen gets stuck on the login interface. Before launching PUBG, my phone works normally — the touchscreen responds smoothly. But the moment PUBG opens and reaches the login screen, the display completely freezes. Strangely, when I lock the phone and use the lockscreen, the touch works fine again, but inside PUBG, it remains unresponsive....

Kanar-Vécé

9/14/2025

Premium Case

When will the premium case be openable ?

Solution:

Hello @Kanar-Vécé We don’t have information about exact date. However, it should be soon....

Bug清理者

9/14/2025

bug

This gun will shift when it opens when it is down.

Solution:

Hello @Bug清理者 You can report bugs through https://pubgmobile.live/support. Make sure to provide a detailed description of the issue with a video recording....

Riccardo

9/14/2025

So what kind of reason is that?

Hello, My account has been banned, and when I contacted support, I was told the ban was for "Cheating by over-detection in simulators." I honestly don’t know what this means — I wasn’t cheating. My account was just left in the lobby, and when I came back, I found it banned. I kindly ask you to review this case again. I have made a lot of progress in the current event (272/300) and I really want to finish it before the event ends this month....

Solution:

Hello, @Riccardo! Accounts are suspended for violating PUBG MOBILE's terms of service. If your account is banned for a short time, please use the File Claim option when trying to log into your account if you want to appeal your account suspension. If your appeal is rejected in-game, we're unfortunately unable to help you any further, and you'll have to wait until the ban is lifted on its own....

SHANU BOSS

9/14/2025

I'd transfer

I want ask u can u transfer my id bgmi to pubg global please and I have reason to transfer my id bgmi to global bcz my game crash most of the time and my games freeze and lag this is a reason so I want my id transfer to your server pubg global team can u help us please

Solution:

Hello @SHANU BOSS This is unfortunately not possible....

𓆩Chaiza𓆪

9/14/2025

Solo Matchmaking:

Why Can’t I Ever Get Any Matches For Solo Matchmaking?

Solution:

Hello, @𓆩Chaiza𓆪! Matchmaking can take longer in certain game mode, map, or perspective due to insufficient players. Please try to switch to a different game mode or perspective, or try to find the match in the same game mode at another time. If you have any feedback or improvement ideas related to matchmaking or other aspects of the game, please feel free to share it through https://pubgmobile.live/support....

Faizan Ali

9/14/2025

Fps Decreasing

anyone knew the setting for emulator to increase fps?

Solution:

Hello, @Faizan Ali! Please contact GameLoop for further assistance with emulator-related questions....

Ghost

9/14/2025

Returning roring immolation m4 return date

When will the untamed celestialsand the roaring immolation m416 return again? I want to know the date. I'm waiting for that with months cause I didn't have to Uc when it released and now I have a lot and I want to spend it and get it.

Solution:

Hello @Ghost Unfortunately, we don’t know whether and when skins return....

ɢᴜɴ

9/14/2025

Pubg crashes when opening

Mg pubg was lagging and facing some issues so i deleted it and reinstalled it from play store but now when i open it it crashes itself or keeps on reopening it and closing it. I have tried reinstalling the game multiple times, i have also tried clearing cache and clearing all data i have rebooted my device yet nothing seems to work, help me.

Previous Next

Gaming

Programming

PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!