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questions

Refurbished Iphone device

I wanted to buy second hand 120fps iphone with new changed batery (100%bh), are those iphones are playable for pubgm? Like heat issues, frame drops, screen bright problema or bateries drain?
Solution:
depends on the phone, stronger processor = better result

account banned

Hello, my account was banned without reason. Since i have an Investigator Major in the community, i kindly ask who i should contact or where i can open a ticket for a more careful review of my account.
Solution:
Hello, @FPTMadalin! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

Last Move Challenge UC

Only 2 days left in purchased gift event please send last move challenge uc rewards as soon as possible, everyone is waiting for there winning uc. Send uc asap before 31 august 😔
Solution:
Thank you for confirming

Ping issue on Asian Server

This issue started Today and my friends facing this issue also , I'm playing kr version
Solution:
We only provide community support for the global English version of PUBG MOBILE.

GLOBAL MATCHMAKING IN BGMI

We Indians want global matchmaking in BGMI 🥺🤧
Solution:
Please refer to subpoint(s) in #faq for further information, 4.10.

Hold for Crounch/Prone

I came back recently, PUBG Mobile still has no function for this?
Solution:
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.

Please help..

why can’t my iPad Air 5 use HD graphics with 60fps? (While others can)...
Solution:
You can only use the FPS options that are available in-game for your device. You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support....

How do I recover my account?

I am writing this appeal to the fact that I was hacked, and when trying to restore my account it says "Try from the main device (30400044)" although I was hacked, if you can, then I kindly ask you to contact me to restore my account, moderation or administration, please respond, there is a confirmation of payment on my main account.
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Hacked Accounts

Your recovery form allows selecting “Over a year ago” for the hack, but then only accepts information from the last 6 months. Since my hack happened years ago, this is a contradiction. I have requested recovery several times, I have given all the old information and even the creation time, names, payment date for purchasing Prime and UC, but because of this bug, which only requires 6 months of information, the system apparently automatically rejects my request, even though I selected the Over A Year Ago option, I have sufficient and valid documents, but I am confused by this problem, what should I do now?...
Solution:
Wait, when it gets rejected ingame then fill out the form on https://pubgmobile.live/support/ and should it then be rejected again it’s over. After an manual review you can’t go further. I wish you good luck 🤞...

Can purchase uc

Since I switched devices I can purchase any uc. Can someone help me and I used the customer service option in game but that hasn’t helped
Solution:
Only the in-game customer service can assist players with account and purchase related issues, you will have to keep trying in this case.
No description

Tennent India

Can Tencent make a comeback in India with PUBGM or Global match making in BGMI ?
Solution:
Please refer to subpoint(s) 4.10 in #faq for further information, @Aryan.

COPYRIGHT STRIKE ON BGMI VIDEOS

Hello Respected Ma'm Respected ma'am everyone post new updates everytime on YouTube and their other social Medias also but this time you are giving strike on those new updates videos,thats why i stopped uploading new videos,i deleted all previous videos of pubg mobile and everything,ONLY videos that are on BGMI are Publicly available only but you gave 15+ strikes and all my BGMI videos removed by tencent,this is not fair,all those videos using BGMI version Like crate opening and new tips and Spin opening and tricks videos, and BGMI trailers etc,i am requesting to you please lookout in this matter,and please review my YouTube channel again and if any mistakes from my side i apologized for that,but deleting channel and giving strike on many years of hard work on that channel is totally heartbroken.this is sad moments for everyone who is promoting game and attracting more audience to pubg mobile,and also trying to gain popularity of pubg mobile around world by showing new updates from many years.I hope you will understand it and if there is any mistakes from my side you can tell me i will try to fix it,and in future it will not happened again,Its my very humble request to you Please look into this matter ma'm and restore our all BGMI videos and Please remove all strikes from our channel...
Solution:
You may send an email to the claimant.
No description

Request for Clarification on 2nd PDP Classic Themed Design Contest Submission.

#new Dear PUBG Mobile Team, ...
Solution:
Hello @M A G G I 🦁❤ The judges do not give the exact reason of rejection. Please note that not all submissions that align with the theme have to be chosen into the shortlist. There is a separate PDP discord server which you will be invited to via the in-game mail after one of your creations will pass the review. You can then discuss with other artists to improve your work....
No description

How to talk with error

How to Talk with Error
Solution:
Sharing game accounts is prohibited. Engaging in this is a violation of PUBG MOBILE's terms of service. You'll be responsible for any loss if you do it. You can submit Recovery via https://pubgmobile.live/support....

PUBG BUTTONS BUG

Always when I do fast moves with my joystick, and then try to peak, peaks dont work. I’m just pressing the button, without any feedback. That is not problem with my screen, and In pubg settings I turned off the function that resets peaks when I sprint. What should I do with that?? 120fps and 20ping...

Gyroscope Delay

Hello, i have gyroscope delay on HONOR 400 Lite (brand new), can you please help me to fix it?
Solution:
Hello @shuksona You can try searching for how to reset your gyroscope calibration (system-wide). Unfortunately, if this doesn’t help, there is probably no way to fix the delay....

Live stream rewards (Hackers)

Hello PUBGM Team! :hmmsuspicious: If I previously used one email for the same Discord account and the same game ID to receive rewards, but then I created another email account and indicated the same game ID and Discord, but now I again indicated the old data to receive rewards, will I receive rewards? :AngryCatSip:...

Account frozen

My account (UID: 51012680182) was frozen for inspection, but I have never used hacks or third-party tools. I need my account back as soon as possible because Ranked Arena will be gone soon, and I don’t want to miss it. Please review my account quickly so I can continue playing fairly. I been playing this game for years on end and this has never happened to me. It’s the worst timing because I’m top 800 in ranked arena and by the time my account is unfrozen it will be pretty much over.
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....
No description

#gameloop#32bit

I need a GameLoop setup for 32-bit. It's not available on the official GameLoop website these days, as they only have the 64-bit version. Can you help me out and provide the 32-bit setup for GameLoop?
Solution:
Hello, @moon! You can download the 32-bit version of GameLoop from this link. In the future, please ask GameLoop-related questions in the GameLoop community instead....

Mic doesn't work in game.

Ok so like as soon as I turn on my mic, all of my audio goes from my earbuds and makes my phone automatically go to speaker mode. I'm losing my mind, anyone got any idea?
Solution:
If you encounter any bugs, you can report it by submitting Bug through https://pubgmobile.live/support.