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PUBG MOBILE

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questions

Account got hacked

Hello, My account got hacked and i tried to submit it, first submit got approved but he managed 'the hacker' to keep his email after 3 months, i did submit another report through the app but i got an error says "suspicious activity" and idk if the request was made or not, i do have everything to approve my ownership to that account, uc codes, email, linked fb account which was removed.. Waiting for your help. Thanks....
Solution:
Please submit a recovery request from https://pubgmobile.live/support > Recovery.

Any solutions

Help me
Solution:
If your account is on Safe Mode, please tap the "Go Remove" button and follow the instructions on the screen to remove it. If you are unable to do so, your only option is to wait until the specified date. Please reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you require further assistance regarding this....
No description

Feedback on the Automated Ban Appeal Process - Request for Review

Player ID: 5958884749 Date of Ban: August 16, 2025 Feedback and Summary: Hello, Moderators and Community Managers. I am writing to provide feedback on the ban appeal process. My account was recently given a 10-year ban, and I am certain this was a mistake as I have never used cheats or violated the terms of service. I followed the official procedure and used the in-game "File Claim" system, but my appeal was unfortunately declined. I have also sent a follow-up email to customer support (PUBGMOBILE_CS@tencentgames.com) requesting a manual investigation....
Solution:
Please wait for your request to be updated if you have already submitted a ban appeal from the community support form.
No description

ABOUT RETURN ARCANE JESTER X SUIT

Is there any chance to bring back ARCANE JESTER x suit ? Please Bring this back 👏
Solution:
Hello @MD. IMRAN KHAN! You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....
No description

CANT LOG IN

is there a problem in the login every I login gameloop or the game say this account doesnt exist ???
Solution:
Please make sure you are using the correct login credentials when logging into your account. If you are still unable to login, you can submit an account recovery request from https://pubgmobile.live/support > Recovery....

Weird Ban Situation

Hello so recently my account got banned 10 Years !! Recently i mean 32 minuts ago . All becuze i used Third Party (VPN) to change in-game region for extra stuff like items and skins and AG credits Anyhow . My Specific question is How can contact someone And try to unban my account ???...
Solution:
Hello, @Prince🗡! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

Creator Hub my request not approved

My request has 10 days complete, not approve my request
Solution:
Feel free to use the "Contact Us" option at the top or join the Next Star Program community for any questions or if you require assistance.
No description

Is this a pubg mobile gmail?

If its not, it sent me a gmail asking for my pubg account details. If possible report and ban him please.
Solution:
It is a fake email The official contact e-mail is service@pubgmobile.com...
No description

🚨 Need Help – My PUBG Account was hacked and unfairly banned 🚨

Hello everyone, I need urgent help regarding my PUBG Mobile account. My account ID: 52199347220 was hacked by someone. ...
Solution:
Hello, @Quốc Cường! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....
No description

10Years Ban and i got evidence of uc purshace everything needed

Hello Pubg Mobile Support , i just got notified an hour ago about a ban on my main account id :51406493346 also not long ago i got accepted to the new creator hub feature and i was preparing a video abount the New X-SUIT i opened it all so id like to get in contact whit you guys im willing to provide every evidence ud like to see i got gameplay videos recorded also i used to play on pc now i changed to my iphone for different reasons and i started to get more kills each game and alot better gameplay than my pc...
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.

Ban Appeal Request – Account Review Needed

Hello PUBG Mobile Support, I need help with my banned account. Player ID: 5768128905...
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.

10 YEARS UNFAIRS BAN

10 years unfairs ban🥲 #pubg-mobile...
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.
No description

BP to UC

Is there anyway to convert BP to UC
Solution:
No

Last Move Challenge

Can any one tell when will the reward be sent? The told date was ended.
Solution:
Prizes are sent within 30 business days.

What if Sakamoto days X pubg mobile collaborate?

🤔
Solution:
Hello @Senzlyy! This channel is for questions only, you can share feedback or suggestions by submitting Feedback through https://pubgmobile.live/support....

I think my account got hacked

I don’t know what happened to my account. I can’t get into my account anymore. I have linked my account to my twitter and gmail account as well. I have tried to both ways to login but I can’t. It seems like someone hacked my account and washed the link from the account. I was playing game even in today’s morning as well . I need urgent help because I am an esports player . I have registered through this account for different tournaments and scrims as well . My account details IGN : TGlxyVixXEiSiR My account code : 5705554832...
Solution:
Hello, @TG • RixXEi! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

unban

so did I just get rejected?
Solution:
Yes
No description

Airdrop rewards not showing

So for the airdrop thing they have now that you can get rewards like that phone and stuff. Why arent my drop cards showing up?. I just got 20 from a game and it didnt go to my inventory
Solution:
Hello @Aomine The daily limit of vouchers you can get from games is 10....

Account Recovery

Is there anyway I could contact someone from pubg mobile support?, my file claim keeps getting rejected for some reason, though i’m sure about the information.
Solution:
To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery. Make sure to submit the request from a familiar device and provide all required and accurate information....

Wow Map

Hey, can anyone help me with one thing related to wow maps. When i am adding team management device, sometimes players of a team or a single player goes outside the arena at world spawn and when i update that map and remove it, this thing fixes. But i want to add team management device in my map.
Solution:
Feel free to request assistance regarding this in the World of Wonder Discord server. https://discord.gg/r766Q9ruyY...