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PUBG MOBILE

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questions

my account has been stolen

my account was stolen from me 10 may which i emailed pubg but they said there was already a claim made which was made me i know about it but because of me falling into someone trap i lost my account and i cant to anything as there is already a claim made please can someon help me.
Solution:
Hello, @CAPTAIN! Please submit a recovery request for further assistance....

120 Frames per second

Why vivo phones (Chinese rom) with a flagship processor for an example dimensity 9300+, it doesn't support 120 fps, why is that?
Solution:
Hello, @HamadaX3! Minimum required chipset for 120 FPS: - Qualcomm Snapdragon 8+ Gen 1...

Account Stolen

Please help me Can't even file claim because my last phone was stolen and they need me to file a claim from it "my account got stolen by someone because I lost my old phone (Samsung Galaxy note8) and someone stole the X (Twitter) account and logged in to the game and linked his Facebook and removed my X . I have the email login method, but now when I tried to log in to the account via email I couldn't because it says there's a suspicious activity in the account and sometimes account doesn't exist, it's my account since 2018 and have all proofs you need so please help me restore it andthank you."...
Solution:
Hello, @Emperor D Shadow! Please submit a recovery request for further assistance....
No description

Selling popularity and accounts

Selling is against the tencent rule Is it's ileagle to creat a fb group for selling accounts and popularity...
Solution:
Hello, @亗Mr乛X [EN/UR]! Such activities you have mentioned are in violation with PUBG MOBILE's terms of service. If you encounter online content that violates the terms of service, please report it via the community support form....

Form problem

Hello, I cannot submit an account recovery request because I get this error: "Request denied. Please submit your request from a device you use regularly. (3040004)" My device was reset. I lost access. Please help with manual review. Player ID: [51485126687]...

home roommate remove

how to remove the roommate from home if he does not respond to the cancellation request and also he is not in my friend list anymore.
Solution:
Hello! After entering your Home, you can choose to terminate the roommate feature by navigating to Rapport Level section from here:...

How to get UC from Pubg Mobile

How to get UC from Pubg for new crates opening in pubg Mobile Global?
Solution:
We have several ways for you to earn rewards and UC through our community! - #social-events - Report Bugs ↗ to receive rewards for each bug that receives a patch. - Submit Rewards ↗ to receive rewards from the bug reports you submitted....

Related Uc

"My friend's account has a deduction of 15,000 UC. Now, I want to confirm that if he purchases the 1 UC pack worth 6,000 UC, which also comes with 2,100 UC free, will he get 8,100 UC reclaimed or just 6,000 UC?" In simpler terms, my friend wants to know if buying a 6,000 UC pack (with a 2,100 UC bonus) will reclaim 8,100 UC (6,000 + 2,100) or just the original 6,000 UC....
Solution:
If you purchase UC from the in-game shop, for 6 000 UC you will receive an extra of 2 100 UC as a bonus.

Account recovery

Hello My account has been hacked. The links have been changed for some reason, and I never got a code, to like confirm or deny that change of link. I never got notified. I don’t know what happened. Now I don’t know what those hackers did either, whenever I use the account recovery tool, it tells me the account is in unusual state, and they can’t approve it. Also, the automated review is not accessible, every time I have to do a manual review. Please, someone explain and help me out here....
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Account hacked

Hello dear pubgmobile customer My account uid: 5149313384 was hacked and I can’t access to my account i need help to recover my account what should i do and how can I contact with pubg mobile customer ....
Solution:
Hello, @ProfessoR! Please submit a recovery request for further assistance....
No description

Didn't had access to bugs channel so writing here

i was doing only 1 time spins of events but in the football one i clearly pressed 20 uc thing and it instead did 200 and started saying system busy ... My internet was working fine i am attaching some screenshots you can see in there even when it showed 200uc spin my uc was still 242 but when i restarted cause it was showing system busy it was gone
Solution:
Hello, @DarkLight 🖤! Please report bugs via the community support form with your numeric user identification, a proper summary and description, and a video recording that can illustrate the issue you have encountered. For each bug you report, a new post will be automatically created in #bugs....
No description

I urgently need contact with a real person from support!!!!!!!!!!!

I urgently need contact with a real person from support!!!!!!!!
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Bypass

Using ipad with keyboard and mouse and screen and playing in mobile lobby gives you advantage is this fair or can be banned? if reported?
Solution:
If you want to play PUBG MOBILE with a mouse/keyboard, you can download it via GameLoop, and you will only be matched with other emulator players, even if your team contains a mobile player.

Request for Explanation on BGMI Slot Allocation and CSA Region Equity

Hello PUBG MOBILE Team, I’ve come across information suggesting that BGMI teams from India may receive direct qualification slots for PMWC and PMGC, potentially bypassing the structured qualification path that other CSA countries like Bangladesh, Pakistan, Nepal, and Mongolia must follow through PMSL CSA. This raises concerns about competitive fairness and respect for all countries in the CSA region, who compete through the official multi-stage process to earn their limited global slots....
Solution:
Hello, @ONI! As we provide community support only for PUBG MOBILE, we're unfortunately unable to answer any questions related to BGMI....

Rank

My rank dropped from diamond 4 to plat 2 in a single game ?? Is it because i played w a friend in gold
Solution:
the rank for squad and duo are different
No description

Device Recognition

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Solution:
As we have not received any response within 24 hours, we will archive this post. You are welcome to create a new post if you have any questions in the future....

Bro fix this bug already

When I first loaded into the new update a couple of weeks or days ago — I don’t really know — my game loaded fast. Meanwhile, I know that when PUBG updates it usually takes a year to load. But then when I logged in I experienced the same bug shown in the video, which I am still experiencing. It's really annoying, considering the fact that you have to restart your game like four times just for it to not get the bug. Also, at the end of the video, it shows that the bug went away — but it didn’t. It will come back, but in smaller bug amounts... Basically, it will keep bugging, but in different ways, like making things not load, etc. So please, don’t make me fill out a form or anything — just send this to PUBG....
Solution:
Hello, @TheDamNZ! This can happen due to slow and unstable internet connection. Please check your internet connection or try to switch between cellular and Wi-Fi. If you believe this is a bug, please report it via the community support form with your numeric user identification, a proper summary and description, and a video recording that can illustrate the issue you have encountered....

Regional rank titles

Are the regional titles being given tonight or were they given out last night? Just got one today but I’m not able to equip it. I forget what day it was when I got the titles before
Solution:
The leaderboard refreshes every Monday on 00:00 UTC, and titles are given out at 1:00 UTC.

Unlink account

How do I fix this , I want to unlink my X account from in-game account but it won't let me do
Solution:
I beleive this is Kr Version of the game, You'll have to login the account for atleast 15 days in 30 days using a same device To be eligible to start unlinking process....
No description

How do i block friend requests?

tired of friend requests from ppl who only add me because of what i have i want to block all friend requests
Solution:
You can block a player so that they will not be able to find you by the search tap only. But currently it is not possible to block friend requests if they see you somewhere else and decide to send you a request. You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support....