PRIME PLUS
i want to cancel my prime plus not refund it. I just want to be able to keep buying it again with its coupons is that possible?
Solution:
You can resubscribe any time in the future after cancelling the subscription
Related login
I can’t login pubg with 3rd mail and social media everything asking for phone verification which i don’t have due to changing my mobile number and that number become not active unable to receive any codes i can provide prof that my number is not active unable to receive any codes.
Solution:
Please require all maps for Ultimate Royale
Hi,
My friends and I play Ultimate Royale a lot, but many players don’t download Sanhok or Miramar, so we always end up on Erangel. It gets boring, especially at higher ranks.
Could you make it so players have to download all maps before queuing?
Thanks!...
Solution:
Hello @?!
You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....
Ink Blaster
I make a Map With ink Blaster Gun but according to event July Creation is there any guide of about ink blaster theme? Please help me how to make ink blaster theme?
Solution:
Feel free to request assistance regarding this in the World of Wonder Discord server.
https://discord.gg/r766Q9ruyY...
For what did I got banned?
Hello, can someone explain me, why did I hot banned?
Solution:
Please contact the customer service via in-game or by sending an email to service@pubgmobile.com for assistance.

India server banned
Please unban the server from India .playing BGMI is boring when it comes to smoothness.and my most of the friends plays pubg from diff. Country so please unban the server playing with vpn is a struggle .
Love from
INDIA #pubg-mobile #off-topic...
Solution:
As we provide community support only for PUBG MOBILE, we're unfortunately unable answer any questions related to BGMI.
Esports website id region change
I registered for pmnc but now i want to change my id region to my country of residence but it's telling me that I can't change region in between a tournament, so how do i unregister? Cause i need to change the region. Please help
Solution:
Hello, @RLX | MOXI3!
If you have any questions or concerns related to PUBG MOBILE Esports, feel free to share them in the PUBG MOBILE Esports Discord server:
- https://discord.gg/esportspubgm...
Discount mythic
Will thr be any anniversary mythic discount??
Solution:
Hello, @NEVADA (LYNX)!
We're unfortunately unable to confirm this, but you're welcome to provide your feedback regarding this through https://pubgmobile.live/support....
silver shop question
Every time I open the silver shop I see these items
Solution:
Hello @Smart boy loni
Crowbar skins can be applied as skins for a machette...

Crash
I played 10 matches today, but in every match either the game crashed midway or a new issue occurred — the audio keeps working, but the screen gets stuck. I'm experiencing all of this today. Can anyone please help me?
Solution:
My account was banned due to using third party
I hope this message finds you well.
My account has recently been banned, and I was informed that the reason was due to the use of a third-party application. I would like to clarify that I was unaware of any such violation and have never intentionally used any unauthorized software or tool that violates PUBG Mobile's terms of service.
I respectfully request the following:...
Solution:
Hello, @areyhassam!
Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension.
If your account is permanently suspended, you may also submit an Appeal request through the community support form....

Where can i report cheaters?
Where can i report cheaters?
Solution:
Hello @Corpse
If you come across a cheater in-game you should report them through the built-in system.
If you want to report online cheating content, you can do it through https://pubgmobile.live/support...
Ranked Arena Blocked on Emulators
Why were emulator players blocked from participating in the highly anticipated Ranked Arena? I’ve been literally waiting for this event since 2022. After 3 years of waiting, I’ve been rewarded with a block, which isn’t very nice.
The blockade is unfair for most people who put days and long hours into getting the rewards and the title.
Please resolve!...
Solution:
Hello @Yousefstein
Please refer to this announcement.
If you have any feedback in this regard, you are welcome to share it directly with tencent through https://pubgmobile.live/support...
Invalid Discord Invite link leads to someone else channel.
Hello Errora, I was going thru club page in-game. I found that the promotional link( discord ) in your club (Error’s Club) takes us to someone else channel. Do look into it. I couldn’t figure out where to post this in official discord channel so I tried to message you privately but dm was off.
Solution:
Hey! If you want to let her know, you can try pinging her about this in the chat channels.

Questions Regarding Jammer Pack and Update Gap Between PUBG Mobile and PC Versions
Dear PUBG Mobile Development Team,
I hope you're doing well.
I have a couple of questions regarding the recent 3.7 Anniversary Update of PUBG Mobile. First of all, I truly appreciate the addition of the new map, Rondo. It's a very fun and engaging experience, and I've been enjoying it a lot as it is a very big map....
Solution:
Hello, @Mathe-Gaming!
You're welcome to provide feedback and suggestions related to PUBG MOBILE through https://pubgmobile.live/support....
Why you dont want to give my account back and i cant make anu new requests
Dear PUBG Support Team,
I am writing to request assistance in recovering my PUBG Mobile account.
On April 27, 2025, I attempted to recover my account, but I accidentally removed the Facebook login method during the recovery process. Since then, I have been unable to log in using Facebook, and the game prompts me to create a new PUBG profile instead....
Solution:
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions....

..
What do we do w this ?
Solution:
This can be used for Incubation chamber in Misty port or Arctic base, special modes included excluded team deathmatch

Wow creator
I complete the verification but I don’t receive invitation code 5618274452
Solution:
Hello @Salarzai Jamil
You can expect a response in 30 days if your application is approved, otherwise, it was not approved.
Please note that becoming a creator or not solely depends on your overall in-game activities. Also please note that you are applying for a Wow creator access, not for the code which is sometimes sent to players with high potential or creators with outstanding creations....

Hello PUBG Mobile
Hello
I have contacted you multiple times before, but I keep receiving automated replies instructing me to submit a request through the in-game support or the Account Recovery tool. Unfortunately, I am unable to do so because my account was stolen on November 11, 2024, and the device linked to the account has changed.
When I try to submit a recovery request, I receive the following error message:...
Solution:
Hello, @roxy_pm!
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery....
I have a screen recording from in game that i recorded today
I have a screen recording from in game that i recorded today
I joined a team from quick find and in that team someone was selling accounts
...
Solution:
Hello, @XPFG!
If you come across any violations in-game, please report them using the in-game report options. You may also reach out to the in-game customer service for further assistance....