Question
Hello if i submit an appeal can i see what happened to the request?
I send it from the form not from the in game requests...
Solution:
Unfail Room card
What is an Unfail Room Card. I just have it in my inventory. I don’t know when I got it
Solution:
It's a new game mode that will be released in a future update. You can experience it early by creating a room. You need to activate terminals while avoiding The Predator to escape.
https://youtu.be/i78L9UWgNrA?si=mXtwxTeSTZtQUXmc...
#Home Issue
Hey today I am building in my home and all of sudden no item is getting moved and backpack items are not being placed and I am getting This “Internal Error” Message and “Operation failed.Data Error” when I return to visit mode
Pls Help me fix this issue cause I can’t able place any items in home and can’t move any items that have been placed already & if any item placed but wasn’t getting saved getting error
#Help...
Solution:
Have you tried performing a routine repair of the game through the login screen?
Please report this issue through https://pubgmobile.live/support > Bug if the issue is still there after performing a routine repair....

This beautiful outfit need to be fixed
Hi, this outfit name * frosty glampunk set *
There is a problem in the appearance of the outfit from the perspective of the team in the lobby its normal but when we go to home or cheer park or hubs its look so bad from the team perspective , can you fix it please.
here is a photo i take...
Solution:
Hey! I think it would be okay to report this issue as a bug from https://pubgmobile.live/support > Bug and wait for the PUBG MOBILE Team to confirm whether it is an intentional design or not.
If this design is intentional, you can share your feedback about this from https://pubgmobile.live/feedback....

Clam declined
I wanted to submit a third claim for recovering my hacked account but I was told to contact the PUBGM security team. So I go to contact the PUBGM security yet I’m unable to.
I’m making the claim from my regular device that I’ve logged in to the game for 3 years. However the hacker made my device unrecognisable. I have proof this is my account.
How can I submit another claim?...
Solution:
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions....

PUBG ID HACKED
my friend pubg id has been hacked before 1 to 2 hours what my friend have to do sir? and he email to pubg and in repy ( Hello PUBG MOBILE Player,
Player ID: 5226548012
We have detected unusual activity on your account - specifically, a login attempt from a new device....
Solution:
Mudasir is right, this is not an official email. Please do not respond.
You can submit an account recovery request from https://pubgmobile.live/support > Recovery instead....

Pubg mobile investigator
Hi I just wanted to ask that is pubg mobile paying any salary if someone becomes a good investigator like eagle live investigator?
Solution:
Hello! Investigators are volunteers, they do not get paid a salary. However, some Investigators might have a chance to get exclusive rewards as a thanks for their contributions.
Custom selection crate
Hey, i just wanted to ask that when will be the new custom selection crate will be available?
Solution:
Please keep an eye on https://discord.com/channels/393088095840370689/481197473403240451 for more information.
Account got hacked
Hi #pubg-mobile
My account got hacked, can someone bring me in contact with PUBGM. I have tried recovering my account but it doesn't go through.
I don't have access and the hacker is already using my account.
Please help me out, I have proof that it is mine account....
Solution:
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information....
HELP
This is happening for the second time. I'm not doing anything to deserve a ban. I get between 8 to 15 kills every match, and I keep getting banned just because my account level is low. A 1-day ban for that? What kind of nonsense is this? If that's the case, give us leveled-up accounts to play with. I really don't understand what PUBG Support's problem is.
Solution:
If the security system detects that a player is suspected of cheating, the player will be placed under security observation. If it is confirmed that a player has cheated, the player will be banned or receive other penalties.
If you have been placed under safety observation, please regulate your in-game behaviour and wait for the system to automatically place you out of safety observation. Please reach out to the customer service in-game for further assistance....

Bonus pass
when is it coming?
Solution:
Hello, @blackmail. Unfortunately there is not information regarding this yet.
How the points systems work in PUBG Mobile?
So, last time, I teaming up with my friends, so I got 13 kills (Ace Eliminator medal) and got 15 points of Match Score Results, my friends even got 8 kills and got -28 points, so I'm just asking how the points system works. Thank you.
Solution:
There are multiple factors that affect the points you get at the end of the match. The better you perform the more points you get.
Your match performance is calculated based on the data available on the Detailed Statistics page (your screenshot). Travel distance, survival time, restored health, assists, rescues and the supplies you find count towards your performance.
Please also note that you will start getting less points each time you move to a higher tier. If your friend is higher ranked than you, that could explain why he got a minus....

hi why did they ban my account for nothing
Pubg
Solution:
Hello, @『zlyヅDragon』 !
Accounts are suspended for violating PUBG MOBILE's terms of service.
Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

Cheating player
Report this player for cheating UID: 62201530356🫡
Solution:
You can report this player in-game if you think they might be cheating.

How can I post Feedback?
I don't have the permission to post in #feedback !
How to do it?...
Solution:
Pubg account unable to login
I just cant login my account with my usual login link i cant even login with qr code it js says account doesnt exists
Solution:
Please make sure you are using the correct login credentials when logging into your account.
If you are still unable to login, you can submit an account recovery request from https://pubgmobile.live/support > Recovery.
@Shovo @lucky_fawn_05642...
Disable UC spending on my account permanently
Hi, to prevent myself from spending any money at the game can I block any attempt of loading up UC in any way? Doing it with my bank would not work since PUBG mobile has no central payment iban.
Solution:
There isn't a way to disable the option to purchase UC. You can strengthen your willpower instead, I believe in you!
