PUBG MOBILE

The first and best battle royale!

Join

PUBG MOBILE

The first and best battle royale!

Join

questions

𝓼𝓊𝓃𝓁𝒾𝑔𝒽𝓉

7/20/2025

Why did my friends account not given back.

A week ago I reported that my friends account was stolen so I waited for a week and after that it got rejected why did that happen and I have proven that the account was he's it got stolen by salesman.

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

! ＺＥＵＳ

7/20/2025

Account recovery

Hello everyone, I just want help to recover my account and I cannot log in to it. Please help me. I filed a complaint through the phone that I used to log in from, but I cannot. I need help.

Solution:

Hello, @! ＺＥＵＳ! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

Khala

7/20/2025

Super car upgrade

I have lambo then i make upgraded level-2 and 3 then when i try to make level-4 its not work how can i make it please

Solution:

You can unlock collection perks early with Lucky Vouchers up to Level 3. For Level 4 and onwards, you need to own a certain number of cars from the same series to be able to unlock each level. You need to own 4 cars to unlock Level 4 perks, 5 cars for Level 5 and so on....

Zain Awan

7/20/2025

Frnds, lobby not showing high ms

When i open game frnds, lobby & other not showing also my ms is 300+ and when i turn off and again turn on the network, all back to normal, issue start on 18 july, i try both wifi & mobile data but problem is same, some other players also face this issue... 5947732406 Ptcl flash fiber (20mb) Any other data network ...

Solution:

You can report bugs from https://pubgmobile.live/support > Bug.

Ramm

7/20/2025

Misunderstood IGN – Request to Avoid Ban & Change Name

Hey Mods, my in-game name is Ｎ１ＧＥＲ。— it was meant to stand for “N1-Germany,” nothing offensive at all. I now realize how it could be misunderstood, and I’m really sorry for that. I don’t have a name change card right now, but I’d be happy to change it as soon as I get one....

Solution:

If your nickname was reset then that means that username is not allowed, you should avoid using it. Feel free to contact the customer service if you need further assistance....

Khala

7/19/2025

When i try to interact with my lobby partner in lobby it says like this Please help me out

When i try to interact with my lobby partner in lobby it says like this we both our settings is like this but still we can’t interact please help me

Solution:

Hello, @Khala! Please check if your friend's status in the lobby is set to "Do Not Disturb." If it is, kindly ask the player to disable it and try again....

꧁❥Fℓ๏r ꧂

7/19/2025

HI can i get a pro player to play for me in pubg mobile and get me to crown

Pls

vLM7

7/19/2025

Hello pubg team please help

Hi pubg mobile team am Spider I am trying to recover my scammed PUBG Mobile account, but I am continuously receiving two different error messages that prevent me from submitting the claim through the in-game interface The errors are 'Claim declined. Please file your claim using a regular device (30400044)' and 'Failed to return data, please try again later (30400200)' Please help me i have all proofs and any questions you need from me i need my account back 😭

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

Red9؁Killer7 ☆PUBG☆

7/19/2025

Hi, I wanted to ask if I can report a supervisor?

Please told me

Solution:

If you mean discord moderators, you can send a direct message to Piston if you run into any serious issues.

7/19/2025

I'm facing a problem in which my voich is echo-ing multiple times while using the voice chat.

Please assist me regarding this issue as this has significantly deteriorated my gaming experience

Solution:

You can report bugs/issues from https://pubgmobile.live/support > Bug.

FIRE

7/19/2025

Account problem

Hello, I lost my account in pubg mobile 2021, the account ID is 525020402, and the account name is TBPSＳ么乙. My phone broke, specifically the motherboard, and I couldn't fix it, and I lost access to my email. I don't remember the email or the password for my account. I'll provide any evidence you need. This account is very important to me. Please help me return...

Solution:

Please submit a recovery request from https://pubgmobile.live/support > Recovery.

AISHUU

7/19/2025

Forced home mate termination options not showing.

I sent a request to my home mate to terminate our share house. She had been offline for 4 days. I sent that request 2 days ago, but I can't see force termination from yesterday, all massages were removed. Please need a help hand.

minsted-kun

7/19/2025

Is ZTE Nubia Redmagic 10 Pro Allowed to be used in PUBG Mobile?

Just got an new phone like that today, is it allowed if I use this phone? What features is allowed and what's not.

idontknow111train

7/19/2025

Linking account

I last played Mobile in 2019 before the pandemic and I have not touched it since. I wanted to revive the account and have a go on pc. The website forced me to create a Krafton ID account and I used the same social media login. However, it appears that my old PUBG mobile account is not linked to it. Do I have to go through account recovery to link the account or is it going to be a case of redownloading the mobile app and having to linking the krafton id through that?...

Solution:

Are you trying to use your PUBG MOBILE account to play PUBG (PC version)? If so, that's not possible because they are both different games.

SALEH PLAYS

7/19/2025

Last Move Contest

It's been almost 15 to 20 days but winners are pending to be announced . Kindly Share the list of Winners if Announced....

Puew

7/19/2025

Rank

How do we increase the rank to get the 10k UC?

Solution:

Hello, @Puew! You can earn experience points by actively participating in conversations and sending messages in the PUBG MOBILE Discord server. You can track your progress and view the leaderboard at https://pubgmobile.live/leaderboard. Once you reach level 100, you'll be eligible to receive 10,000 UC or Discord Nitro (1 year) and Vanguard One (3 months)....

Chaillou

7/19/2025

Premium Crates:

When Is Premium Crate Coming Back?

Solution:

Hello @Chaiza We unfortunately do not have access to such information. However, it usually takes about 1 month for a premium crate to come back so it may be very soon....

BETRAYAL

7/19/2025

I was top 500 By the reset time and didn't get conquer, why's that?

Solution:

If you believe that it is a bug, you can report it through https://pubgmobile.live/support.

Mr.11

7/19/2025

Report chester

while browsing online, I found someone using cheats and recording videos. I want to report a cheater, but since I don’t play the mobile version, I can’t look up their Id. Line: https://b23.tv/D8eqMcu...

Solution:

To report a cheater's account, you can submit Cheater through https://pubgmobile.live/support. And to report online PUBG MOBILE cheating content, please submit Content through https://pubgmobile.live/support....

Insquad•Maks

7/18/2025

@moderator Hello, my account was hacked. I submitted an in‑game recovery but got no reply.

@moderator Hello, my account was hacked. I submitted an in‑game recovery but got no reply. My UID: 51895387757 . Can I provide more proof?

Solution:

If you have already submitted a claim using the in-game recovery tool, you simply just have to wait patiently for a response from them. Please note that the customer service receive an enormous amount of request everyday, and it takes time to review all of them.

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!