PUBG MOBILE

The first and best battle royale!

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PUBG MOBILE

The first and best battle royale!

Join

questions

Mr.11

7/19/2025

Report chester

while browsing online, I found someone using cheats and recording videos. I want to report a cheater, but since I don’t play the mobile version, I can’t look up their Id. Line: https://b23.tv/D8eqMcu...

Solution:

To report a cheater's account, you can submit Cheater through https://pubgmobile.live/support. And to report online PUBG MOBILE cheating content, please submit Content through https://pubgmobile.live/support....

Insquad•Maks

7/18/2025

@moderator Hello, my account was hacked. I submitted an in‑game recovery but got no reply.

@moderator Hello, my account was hacked. I submitted an in‑game recovery but got no reply. My UID: 51895387757 . Can I provide more proof?

Solution:

If you have already submitted a claim using the in-game recovery tool, you simply just have to wait patiently for a response from them. Please note that the customer service receive an enormous amount of request everyday, and it takes time to review all of them.

ꜱɪʀ

7/18/2025

All my UC vanished

Some hours ago I had left on my saving round anout 3080 UC , just rejoined rn and had nothing 0 , I tought is maybe a bug , I collected 40 UC from the PASS and then I had just 40 so I decided to buy 600 , I bought 600 and then all disappeared again .

Solution:

Please contact the in-game customer service for further assistance in this regard.

Sreenath Kumar

7/18/2025

UC UP event

Is the UC UP event is only for the BGMI. Isn't it available for PUBGM Global?

Solution:

Hello @Sreenath Kumar There is a Purchase gift event in PUBG MOBILE...

Andrei天

7/18/2025

question

I have a question I dont know if its still possible my account was stolen on 27 october 2024 and I couldn't recover it since then in january I tried to fill an claim but it appeared suspicious activity and now i cant do anything , I have all the information to fill an normal account recovery claim but i cant.

Solution:

If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.

C么pTN乄MAlIK

7/18/2025

HEY PUBG!!! My 77 level id got hacked😭😭

Discription : Hi pubg mobile someone hack my account and remove my all login please remove all current login and link a new gmail please pubg i shall be very thankful to you Account hack date -16-7--2025 Region- pakistan - My device nme . Infinix note30 Hack device nme. Onplus 7t...

Solution:

Hello, @C么pTN乄MAlIK! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

kazuki

7/18/2025

#hello

if I give you to play a person with a qr code, will he be able to ban the account with cheats or demolish it?

Solution:

Please be advised that every account is personal to the respective account holder and is prohibited from gifting, lending, trading, sharing or otherwise permitting any other person to access or use other's account as that is against PUBG MOBILE's terms of service.

Arda1004

7/18/2025

Help

Hello, my Facebook account has been disabled. It was my only way to log into PUBG. I used to play on my old phone, but it broke, and now I’ve switched to a new one. I can’t log in anymore. Please help me.

Solution:

We recommend you to contact the Facebook customer support to recover your Facebook account as this is the most efficiency way. Alternatively, you can also contact the customer service for further assistance with lost or stolen accounts. You may submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim....

Abdallah

7/18/2025

My account got hacked then banned

My account got hacked and then the hacker use hack and play with it on my account and my account got banned what can i do to get the account back i tried several times to contact with pubg but nothing happened

Solution:

Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim. If the result of your claim is rejected, then your account will remain suspended....

salmanbutt406

7/18/2025

Help plz

Plz help me i was appealing to my account which was hacked but service didn't helped so i contacted in game and they replied me with this

Solution:

Hello, @salmanbutt406! To recover your account, please submit a recovery request through in-game by going to the login page and selecting: Help > Hacked Account & Other Account Issues > Account Recovery....

Coochie

7/18/2025

Cant post on bugs channel so im posting it here

Please fix ts cause i aint risking my precious account, So what happened was i got knocked by optimus prime while on the hoverboard thingy and i became really fast even when im knocked (which wasnt in the video) but please just fix it asap...

Solution:

Hello @Koichi! You can report bugs by submitting Bug through https://pubgmobile.live/support....

Tyker

7/18/2025

Why don't they add Ukrainian localization?

Ukrainians are a big part of the PUBG community, and it's also the largest country in Europe. Why is there still no support for Ukrainian?🇺🇦

Solution:

Hello @Tyker! You are welcome to share your feedback or suggestion directly with Tencent by submitting Feedback through https://pubgmobile.live/support....

Muhammad Ukasha

7/17/2025

Purchase of Advanced Room Cards

Where to purcahse advanced room cards for whole month?

SOTC・SH3RWY

7/17/2025

My account was hacked and banned. Can I get it removed?

Solution:

Hello, @SOTC・SH3RWY! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

Unknown

7/17/2025

Pubg influencer title

I had a Pubg influencer title it expired in 60 days they said it will renew in one or two days, but it did not. I’m waiting for a week. How much time does it take?

Solution:

You can contact the team that manages the content creation program you are in for assistance regarding this.

𓆩z𓆪

7/17/2025

X suit issues after the update!!

when the last X suit will be fixed same issue from the last update I can’t use the boat and there sound keeps coming when I’m wearing it same the sound when you drop something off the bag please I have been waiting for long time for this issue to be fixed

Solution:

You can report bugs from https://pubgmobile.live/support > Bug.

Hershey.

7/17/2025

Non-gyro sensitivity.

Can someone dm a NON-gyro scope setting?

Solution:

You can ask other players in https://discord.com/channels/393088095840370689/481199545858916393.

JavedKhan

7/17/2025

No positively helped by PUBG Mobile Customer Service Team

#community Dear PUBG Mobile and their customer service team, thank you for your continued assistance regarding my account issue but I'm still not able to access my account since 22/06/2025. I submit customer support forum with accurate answer in resultant i got the status #Na. I also mail service@pubgmobile.com tons of time but each time i got the same copy/paste reply. I have lost my account access since 22/06/2025 the PUBG Mobile specialists have washed my all links include Facebook, Google, & Mail on hacker demand. I'm unable to access even i have all my social links as i try it started with new account. The hacker had made a successful application for recovery on my account and gain the fully access And I'm unable to access as I'm owner of my this account. I request PUBG Mobile and their customer service team to review my case manually. I appeal for another opportunity so, i can prove myself and verify the real ownership of this account. I have all the proves & necessary documents. I have payment receipt for more than 1 year on my Midasbuy account which i only see for a year, even i made from many years. I hope my request shall be taken seriously & be reviewed attentively. ...

Solution:

If your request on the sheet and the in-game recovery tools are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance. Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....

KadaHanxu

7/17/2025

Can anyone send me ios13 sensitivity with gyro scope on only?

Pls send me

Solution:

You can ask other players in https://discord.com/channels/393088095840370689/481199545858916393.

Apocalypse Engineer

7/17/2025

Pubg mobile last move challenge

When are we getting winners from this event please confirm any mod? It has been so long since the last date, usually takes a week and half to announce....

Solution:

It hasn’t been announced yet. You just need to keep an eye on the form for the results.

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PUBG MOBILE

The first and best battle royale!

PUBG MOBILE

The first and best battle royale!