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PUBG MOBILE

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questions

10 year ban without any reason

U guys have banned my account for no reason it says i have applied files but it isn't true i want my account back i have spent some money on my account try to understand pubg mobile please unban it i dont want to make a new account and spend time on it and i dont have enough money to buy a new account unban it
Solution:
Hello, @Broken ! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....
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Event uc reward

When social media event result announced and when the winners will get reward ?
Solution:
The results for this event haven't been announced yet. Please stay tuned to this link. The event winners will be announced there.

Urgent⚠️

Basically my friend had 916UC in his account and suddenly 600 goes missing, the royale pass is expiring today and the UC was just straight up gone? We checked everything possible from events and everywhere no purchases of anything or no specific item turnover that would cost relatively close to 600....
Solution:
Hello, @Wamza! Please note that it is unfortunately not possible to return the spent UC. However, if you believe that your UC was deducted from your account without a reason, you may try to contact the in-game customer service for further assistance, and they should be able to look into this further....
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I need help with support, please.

Hello, good afternoon. I would like to please contact support. My account has been banned for two years and I still haven't received any answers. Please help me. I have a lot of money invested in my account and I don't want to lose it without doing anything. Please help me.
Solution:
@Dominican Dont' Play DDP Submit a claim using https://pubgmobile.live/support...
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I got a new in game mail

Hello, I received an in-game mail. Please explain β€” they are asking for a verification code.
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account recovery

I wanna recover my pubg acc which was linked with my apple id and my iOS device broke and now I'm using an android. I haven't played on it for probably 5 years now. Please help me recover it. ID- 5316566365...
Solution:
If your request on the sheet and the in-game recovery tools are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance. Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....

Playtest Setting

I make a Map 2v2 in Erangle template by dynamic setting in 1 Spawn point device i set team 1 and link it team management device as team member gets defeat an enemy. But issue is that when i platest by team 1 its set we are 2 in team butteam 2 is not spawn. Then i check team 2 play test this time we are three in team in team 1 team 2 is not spawn.

10 Year Ban for Just logging in my account in a week

Hey I got my account banned for no reason, i dont know what kind of error you detected to get my account ban but its totally false, i never did anything wrong with my account also i invested so much money so why should i risk it, hope you understand and unblock my account as soon as possible, i am playing with this account from 2019 i think so you have to understand this, also yes i use emulator to play after PUBG ban in India. my id is : 5136160888:Aeolus:...
Solution:
You are not allowed to install IPAs or other kinds of programs that might interfere with the game from unauthorized sources. If you participate in these activities only you will be responsible for your own loss. Feel free to submit a ban appeal from https://pubgmobile.live/support > Appeal like Minsted mentioned....
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Dunno how did I got frozen for unauthorized peripheral usage on Black shark 4 phone.

As I evacuated on metro royale, somehow my account got frozen for unauthorized peripheral usage. I had built in buttons on phone which is allowed.
Solution:
Hello, @minsted-kun! If your account has been temporarily suspended, please use the File Claim option that appears on the account suspension notice when trying to log in. If you require further assistance, you can also contact customer service through in-game or by sending an email to service@pubgmobile.com....

Request to Unlink Phone Number

Hello, I want to unlink my phone number from my PUBG Mobile account.
My UID is 5480544375 and IGN is FaZeAefferr.
I cannot access my old phone number, and there is no unlink option in the game.
Please help me remove the phone number from my account. Thank you....
Solution:
Hello, @F! You can only update a linked phone number or email. You cannot directly change it to a new one without access to the old one. If you've lost access to your phone number, we recommend contacting your service provider to try and recover or replace it. If that’s not possible, please reach out to the in-game customer service for further assistance....

An issue with account claim

My account stolen , I am not able to fill recover claim it says β€œwe seek suspicious behaviour on your account before this please use manual claim” but I can’t fill a manual claim too it says β€œclaim declined use a regular device”

About partner programs

Hello,#pubg mobile. Can you kindly tell me how can i join your partner program or the program through which you get 250$ after 25000 unique player have played your wow map and how do I register for it? ...
Solution:
Feel free to request assistance regarding WOW player programs in the World of Wonder Discord server. - https://discord.gg/r766Q9ruyY...

lost account

my account was lost or stolen long ago someone changed my name also and logging with mobile number so i can't logged in now i only have these pictures:laugh: .i report through the app several times but i this they don't trust me. still i have getting emails someone logging to my account but i can't understand the language
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I lost 100 uc for nothing!

Hello, I am a PUBG Mobile player and my account ID is: [5394103877]. Today, I had 603 UC, and after playing a classic match, I noticed my balance dropped to 503 UC. I did not make any purchases, and I’ve already checked my transaction history β€” nothing was recorded....

No answer

I submitted an application but still haven't received a response, what should I do?
Solution:
There is no estimated time on when will you receive a response. Please allow some time while the requests are being reviewed, as they handle a high volume of requests on a daily basis. We appreciate your patience and understanding.

PUBG support

Δ°s this real PUBG Mobile support?
Solution:
Hello @Ρ„Π°Ρ€Ρ…Π°Π΄ No this is a scammer. Block him and report him to discord please. Do not share any information with him....
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Is it stealing me too?

My account is hacked and this tells me like this. Is this thing real or is it stealing me too?
Solution:
This is a scammer. Block him and report him to discord.
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Under Safety Observation for getting too many reports

I am under safety observation for 24 hrs,. I dont understand this , if someone is cheating just ban the player why go through this nonsense? Just ruining someone's day for being good at the game. I am an emulator player and I play in southasian region , we dont have many players here,and we repeatedly get same players most of the time,i even remmeber the names of the most the player playing in this region .. and every time we kill same opponent in two three games they probably report us, ,, i naded 2/3 indian players on the roof of the station on Yasnaya , where the campers usually camp,.. and i was ban from the game for 24 for safety reason, I want PUBG mobile to reconsider this Under Safety Observation otherwise many good players gonna suffer because many good players get reported for cheating ,,If someone get too many report just oberserve them silently and if he/she found cheating just ban them straight.....

MKTool – Third Party Tool for Unfair Advantage in PUBG Mobile

Hello PUBG Mobile Team, I am reporting a tool called MK PUBG Mobile Tool (MKTool) that is being used by emulator players to unlock HDR + 90 FPS, Ultra HD 120 FPS, and other restricted features. This gives them a massive unfair advantage over normal players. The tool can spoof device models like ASUS_AI2201, iPad13,9 etc., and modifies system files such as UserCustom.ini and Active.sav through ADB access....
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