We do not have an exact release date for it, but we can expect that the premium crate will be available after the current custom crate ends. Please note that the premium crate ended yesterday.
Please secure your account by enabling Secondary Verification and checking trusted devices. If there is a device that is not yours, please delete it. If you need further assistance, please do not hesitate to contact the in-game customer service. Refer to subpoint 5.4 in #faq for further information.
Please secure your email account. Do not share verification codes with anyone. If you have concerns regarding this matter, please reach out to the in-game customer support for assistance.
If there is any update regarding your request, it will be sent to your email that you provided to the customer service when submitting the request through the account recovery tool.
Your account security is your own responsibility in the first place, @max62727. You should never share your account information with anyone and make sure to use a strong password and enable two-factor authentication for both your social media accounts and PUBG MOBILE account.
Please wait patiently for a response from the customer service. They should be able to help you with this if you provided them with all the accurate and required information.