my account was hacked and I still haven't received a request from support

YYousef Aboulabdah I have a problem. Every time I charge UC, it is deducted from the account. What ...

Bearplays•8/18/23, 3:52 PM

Purchasing UC through unofficial sources is prohibited and any purchased amount of UNKNOW CASH will be deducted if bought from unofficial source.

The only official sources are https://www.midasbuy.com/midasbuy/buy/pubgm and in-game store.

Mmax62727 my account was hacked and I still haven't received a request from support

Quendi•8/18/23, 3:53 PM

When did you submit a request to the in-game customer service?

max62727OP•8/18/23, 3:54 PM

Yes

Mmax62727 Yes

Bearplays•8/18/23, 3:57 PM

Did you created a support ticket with customer support through in-game panel?

max62727OP•8/18/23, 4:11 PM

support ticket? I filled out a form with questions

max62727OP•8/18/23, 4:12 PM

In Game

max62727OP•8/18/23, 4:12 PM

they said it could take 2 weeks

Hoshi•8/18/23, 4:41 PM

where's the premium crate? and when's its comeback?

HHoshi where's the premium crate? and when's its comeback?

Yasser•8/18/23, 4:55 PM

We do not have an exact release date for it, but we can expect that the premium crate will be available after the current custom crate ends. Please note that the premium crate ended yesterday.

Trickster•8/18/23, 5:03 PM

did anyone else wake up to 0 uc??

Trickster•8/18/23, 5:03 PM

16k uc disappeard overnight well done tencent

YYasser We do not have an exact release date for it, but we can expect that the premium ...

Hoshi•8/18/23, 5:06 PM

so premium crate coupons are useless for now?

Syed•8/18/23, 5:14 PM

How to shift Data from PUBG GLOBAL to Pubg VIETNAM

Syed•8/18/23, 5:14 PM

need help

Fox 🦊•8/18/23, 5:23 PM

Question- somebody have code for sens huawei p40 lite?

Seng•8/18/23, 5:40 PM

Who can help search match not Found

SSeng Who can help search match not Found

GameOnTerror•8/18/23, 6:07 PM

There are little people playing fpp so it takes a lot of time to actually get into a match

GGameOnTerror There are little people playing fpp so it takes a lot of time to actually get in...

Seng•8/18/23, 6:11 PM

Matching 30minute still not

Yousef Aboulabdah•8/18/23, 6:24 PM

Can i have the support call namber

SSyed How to shift Data from PUBG GLOBAL to Pubg VIETNAM

Rebel•8/18/23, 6:34 PM

This isn't possible.

YYousef Aboulabdah Can i have the support call namber

Rebel•8/18/23, 6:35 PM

Customer service team is only available in-game or at service@pubgmobile.com.

HHoshi so premium crate coupons are useless for now?

Rebel•8/18/23, 6:36 PM

Unusable until the premium crate is back.

RRebel Customer service team is only available in-game or at service@pubgmobile.com.

Yousef Aboulabdah•8/18/23, 6:36 PM

How can I know the remaining debt to me from illegal shipping?

YYousef Aboulabdah How can I know the remaining debt to me from illegal shipping?

Rebel•8/18/23, 6:39 PM

You have to contact customer service in-game for payment related issues. You can send us a feedback later about the service

RRebel You have to contact customer service in-game for payment related issues. You can...

Yousef Aboulabdah•8/18/23, 6:40 PM

Ok thanks

Holy•8/18/23, 7:15 PM

How do I report someone trying to steal my account repeatidly over the past 3 days? My email is getting spammed by whoever this idiot is.

Claire C. | Supervisor•8/18/23, 7:23 PM

Is there a new themed mode coming soon?

Claire C. | Supervisor•8/18/23, 7:23 PM

About zombies i’ve heard

HHoly How do I report someone trying to steal my account repeatidly over the past 3 da...

Yasser•8/18/23, 7:44 PM

Please secure your account by enabling Secondary Verification and checking trusted devices. If there is a device that is not yours, please delete it. If you need further assistance, please do not hesitate to contact the in-game customer service. Refer to subpoint 5.4 in #faq for further information.

YYasser Please secure your account by enabling Secondary Verification and checking trust...

Holy•8/18/23, 7:45 PM

I have the 2FA turned on, it's just driving me nuts getting 5x emails daily from this dude trying to crack my password. =[

CClaire C. | Supervisor Is there a new themed mode coming soon?

Yasser•8/18/23, 7:50 PM

Stay tuned to #game-news for upcoming game announcements and collaborations.

HHoly I have the 2FA turned on, it's just driving me nuts getting 5x emails daily from...

Yasser•8/18/23, 7:59 PM

Please secure your email account. Do not share verification codes with anyone. If you have concerns regarding this matter, please reach out to the in-game customer support for assistance.

User Died•8/18/23, 8:09 PM

Why isnt the ACE 32 in Inventory loadout

lenorteroarea•8/18/23, 8:19 PM

What’S meaning t1 t2 t3?

UUser Died Why isnt the ACE 32 in Inventory loadout🥲

Yasser•8/18/23, 8:52 PM

Not all weapons are available, but you can use the #feedback channel to send your suggestion regarding this.

Mmax62727 they said it could take 2 weeks

Quendi•8/18/23, 8:58 PM

If there is any update regarding your request, it will be sent to your email that you provided to the customer service when submitting the request through the account recovery tool.

Llenorteroarea What’S meaning t1 t2 t3?

User Died•8/18/23, 9:04 PM

Thats about Scrims

QQuendi If there is any update regarding your request, it will be sent to your email tha...

max62727OP•8/18/23, 9:07 PM

Ok thanks

max62727OP•8/18/23, 9:10 PM

It's so stupid that the guy is still playing with my account, it's not a good feeling and I can hardly sleep

Quendi•8/18/23, 9:11 PM

Your account security is your own responsibility in the first place, @max62727. You should never share your account information with anyone and make sure to use a strong password and enable two-factor authentication for both your social media accounts and PUBG MOBILE account.

Please wait patiently for a response from the customer service. They should be able to help you with this if you provided them with all the accurate and required information.

max62727OP•8/18/23, 9:12 PM

I hope that I can get my account back because my life's work is in the account

max62727OP•8/18/23, 9:12 PM