Please share a video recording of your claim status and share it here. Make sure to include the part

Please share a video recording of your claim status and share it here. Make sure to include the part from where you navigate to the page and make sure to hide your personal information like your email, @paju and @kersy.

DDeleted User Ok

QuendiOP•11/10/23, 11:43 AM

Did you record a new video?

QQuendi This is an intentional design for players who have performed illicit in-game pur...

Savvy•11/10/23, 11:47 AM

Thanks for your response! I already contacted customer service in game, as far I know I never did any illicit activity. I hope this issue gets resolved.

i7SN•11/10/23, 11:48 AM

my account was stolen how can i bring it back ???

QQuendi Please share a video recording of your claim status and share it here. Make sure...

paju•11/10/23, 11:48 AM

I cant check my claim cuz it wont let me see it. Im putting in the gmail i used now it says wrong gmail

Kkersy How long i need to wait for an answer ?

QuendiOP•11/10/23, 11:49 AM

Can you access a page like this, @paju?

Luna PUBGM•11/10/23, 11:49 AM

Hi, do you know if buying the prime subscription counts towards the Amazing rebate ? Thank you

Dyno•11/10/23, 11:49 AM

Please contact the customer service for further assistance, @DJN. Refer to subpoint 5.4 in #faq for further information.

LLuna PUBGM Hi, do you know if buying the prime subscription counts towards the Amazing reba...

QuendiOP•11/10/23, 11:52 AM

Are you referring to Purchase Gift event? The UC you spend will count towards Amazing Rebate event, even if it is obtained from the subscription. However, to be able obtain the perks of Purchase Gift event, you should purchase the UC through the in-game shop or through https://www.pubgmobile.com/pay.

Hejteri Owner Stjepan•11/10/23, 11:53 AM

Will there be more events about this update or only 1 in future? @Quendi

QuendiOP•11/10/23, 11:53 AM

What kind of events are you referring to, @Hejteri Owner Stjepan?

QQuendi What kind of events are you referring to, @Hejteri Owner Stjepan?

Hejteri Owner Stjepan•11/10/23, 11:54 AM

Like events for popularity,classic,premium suppy coupon reedem crystals

QQuendi Are you referring to **Purchase Gift** event? The UC you spend will count toward...

Luna PUBGM•11/10/23, 11:55 AM

Yes I meant the Purchase Gift event sorry. Thanks for the quick response appreciate it

HHejteri Owner Stjepan Like events for popularity,classic,premium suppy coupon reedem crystals

QuendiOP•11/10/23, 11:56 AM

It is possible, but we cannot confirm it until the events are officially announced or available in the game, @Hejteri Owner Stjepan. Please keep an eye out on #game-news for future game announcements. If you want to provide your feedback about the kind of events you would like to see in the future, you can provide your feedback regarding this through #feedback in compliance with the channel's guidelines.

LLuna PUBGM Yes I meant the Purchase Gift event sorry. Thanks for the quick response appreci...

QuendiOP•11/10/23, 11:56 AM

You're welcome! Feel free to let us know if you have any other questions regarding PUBG MOBILE!

Hejteri Owner Stjepan•11/10/23, 11:57 AM

Thanks for the quick anwser appreciate it, i Will then wait to see what developers Will gives us in future.

QuendiOP•11/10/23, 11:57 AM

You're welcome, @Hejteri Owner Stjepan! Glad to be of help!

Hejteri Owner Stjepan•11/10/23, 11:57 AM

QQuendi Did you record a new video?

Deleted User•11/10/23, 11:57 AM

Deleted User•11/10/23, 11:58 AM

Here

Kkersy How long i need to wait for an answer ?

Deleted User•11/10/23, 11:58 AM

You also had the same problem like me

QQuendi This is an intentional design for players who have performed illicit in-game pur...

kersy•11/10/23, 12:16 PM

DDeleted User Click to see attachment

QuendiOP•11/10/23, 12:20 PM

It does not show the current status of your claim.

Kkersy Click to see attachment

QuendiOP•11/10/23, 12:21 PM

Can you record it like this, @Deleted User?

QQuendi Can you record it like this, @Deleted User?

Deleted User•11/10/23, 12:30 PM

Kkersy Click to see attachment

QuendiOP•11/10/23, 12:40 PM

Please let us know on November 12 if your claim status still stays on Processing.

QuendiOP•11/10/23, 12:44 PM

That response was not for you, @kersy.

kersy•11/10/23, 12:45 PM

sorry, thx

Deleted User•11/10/23, 12:45 PM

Name : ValirPL

Deleted User•11/10/23, 12:45 PM

Here you go Quendi

QuendiOP•11/10/23, 12:46 PM

What is the numeric user identification of your account, @Deleted User?

QQuendi What is the numeric user identification of your account, @Deleted User?

Deleted User•11/10/23, 12:47 PM

5489685984

QuendiOP•11/10/23, 12:48 PM

Got it! Will get back to you if we have more information regarding this, @Deleted User.

Deleted User•11/10/23, 12:48 PM

QQuendi Can you access a page like this, @paju?

paju•11/10/23, 1:58 PM

I need to type an email for it, but i dont know which one cuz i never had to use an email for it

h9•11/10/23, 2:06 PM

I can't send a pagani to my friend

h9•11/10/23, 2:06 PM

I fullfil every requirement but I still can't

h9•11/10/23, 2:06 PM

I don't even have the option to send it to anyone

h9•11/10/23, 2:06 PM

BOSS•11/10/23, 2:08 PM

Guys, where can I find Korean PUBG Mobile support?

Its Christmas ❄•11/10/23, 2:10 PM

You can contact in game customer support @BOSS

Hh9 Click to see attachment

�

💀D3ATH💀•11/10/23, 2:16 PM

This is an intentional design for players who have performed illicit in-game purchases in the past.

For further questions on this matter, please contact the in-game customer service, @₉⁹₉

Original message was deleted

Aqua•11/10/23, 2:23 PM

You need to write in English or at least without errors

Dyno•11/10/23, 2:23 PM

Please do not use languages other than English, @FreeAgentUA. You may refer to our regional communities for other languages.

Aqua•11/10/23, 2:24 PM

Which moderator can I contact?

Pici•11/10/23, 2:24 PM

Hello admins I can’t recover my pubgm account, 2 times they reject my application even if I did sent 100% true informations, why is that?

QuendiOP•11/10/23, 2:26 PM

Please make sure that you provide the customer service all the required and accurate information and submit the account recovery request from a device that you use more often to log into that PUBG MOBILE account. If you have already received a response from the customer service and your request was not approved, you will need to submit another request or create a new account to continue playing the game. In this case, we unfortunately cannot help you any further through the community, @PICI234861.

Dyno•11/10/23, 2:26 PM

We are unable to provide assistance if you do not ask a question or state a problem, @Cactus. Remember to read through #faq before asking questions in the support channels.

QQuendi Please make sure that you provide the customer service all the required and accu...

Pici•11/10/23, 2:28 PM

I did, and I know my informations are 100% true, but I kinda just lost all money and time I did put into that account?

Please share a video recording of your claim status and share it here. Make sure to include the part

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